Okay where to start. Let's start by asking you to read my other views you will see we are easy to please very rare I leave anything negative, but this hotel was truly awful.
The good bits :
Location - lovely
Staff - very friendly, very helpful. Go work somewhere else you can be proud of.
I bought this as a present for my husband. It was a KGB deal but so what I still expect clean and fit for purpose. I've bought many vouchers through various sites but never have I been made to feel like cattle class.
Upon arrival we were welcomed my a very helpful gentleman who told us what time we had to be down for dinner (6pm ) and breakfast! Okay then off to our room, room 108. This room is not fit for purpose. Carpet has holes, net curtain has holes, bed cover stains, furniture out of the 50s then to the bathroom this was truly shocking. Towel so smelly we went and bought our own. Primrose yellow suite so dirty, Lino well that was a joke. Mould every where, no toiletries or nice touches. The walls and door was filthy.
No balcony just a fire escape anyone can walk pass your room.
Dinner, umm. Set menu awful , how they get away with this I have no idea. When the wine waiter arrived we ordered 2 G & T when he bought them back we had to pay at the table no adding to your room. At dinner you have to say if you want tea or coffee for breakfast, at breakfast you have the dinner menu and have to order dinner, how can you know what you want for dinner at 8am! Madness.
This hotels caters for coach parties of a certain age, they should stick with that.
I would never go back never stayed anywhere quite as dirty, been made to feel like a second class citizen because we bought a deal.
If you are reading this from the hotel. I would say never judge those if us that like to save money you never know who we are. Not that it matters but we are both professional with our own business you could of had our trade again but not in a million years, but I don't think you care. Shame on you for thinking this is acceptable.
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- Also Known As:
- Ocean View Shanklin
- Ocean View Hotel Shanklin, Isle Of Wight