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“Super, smashing, great” 5 of 5 bubbles
Review of Gracellie Hotel

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Gracellie Hotel
Ranked #32 of 52 Shanklin B&B and Inns
Reading
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Super, smashing, great”
5 of 5 bubbles Reviewed June 26, 2012

The Gracellie is in a great position, near to the Esplanade and a short walk to the town. The car park is very large and parking was never a problem. My husband and I stayed for three nights to go to the Isle of Wight festival. All of the staff were really helpful and friendly and went out of their way to make our stay as comfortable as possible. The room was spacious and clean and the bed was really comfortable. For the first time ever I did not feel that I could not wait to get home to my own bed. Breakfast was a lifesaver after the previous night at the festival and set us up well for the day. It was freshly cooked and, we both agreed, one of the best breakfasts we have ever had in a hotel or B & B. The restaurant opens onto a decked terrace with terrific views of the sea and it was lovely to take our tea/coffee out on to the sun terrace after breakfast. We had dinner there on the Saturday night, we both had steak which was perfectly cooked. The bar downstairs was friendly and we were made to feel welcome at all times. The Gracellie is not 5 star but the bathroom was clean, the linen was fresh and the staff were incredibly helpful and friendly (particularly Millie!), can't ask for anything more. We will definitely stay there again if we visit the Island. Big thank you for looking after us so well!

Room Tip: Worth asking for a room with a sea view as the view is lovely
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank AtalantaReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Gracellie Hotel, responded to this review, July 11, 2012
Sorry about the weather but we are all praying for an improvement! Thanks very much for your comments which are greatly received. It was kind of you to take the time to write this review and we all hope to see you again... I know that you are in the security business so must stay at a lot of hotels so even more grateful. Thank you so much Phil and all the staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
    92
    74
    39
    20
    22
See reviews for
55
90
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6
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • Any
English first
Rickmansworth, England, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 22, 2012

This was the best Holiday we have had on the Isle of Wight. Great Hotel, extremely friendly staff, clean rooms, top class restaurant with some great dishes. My wife & I were planning to stay for 2 nights but ended up staying for 5 nights! This is the best place we could have gone to. Will be going back soon with friends! Did I mention the Bar is super..... Thanks Hazel & Becky for a fantastic time.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jayesh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Gracellie Hotel, responded to this review, July 10, 2012
Thank you so much for your great review... delighted you were made to feel welcome because of couse you are. Thank you again from all teh staff who appreciate that their work is bringing satisfaction to our guests.. please call again SOON!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
burnley
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed June 7, 2012

Firstly I asked my daughter to write a review but it was rejected so I have set an account up for myself.

This 'Hotel' is terrible, my friend who has limited mobility and cannot get in a bath had to make do with a hand held shower, the food is absolutely the worst EVER, it was all processed nothing fresh, when we left my comment was 'Get a Chef' the other people traveling with Alfa were as disgruntled as my friend and I.

Manager absent most of the time, new owners apparently live in London, Danny was the best thing this place had to offer, he seemed to work 18 hours a day. Room keys were left on the reception desk most of the day where anyone could have accessed them

130 room hotel only had 30 rooms functional and they were nothing special. The brochure said there was a swimming pool - ha-ha over grown small and not user friendly, there was supposed to be a quiet lunge it was no available.

All in all the very worst holiday I have EVER had - avoid this place like the plague

Room Tip: there weren't any
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  • Stayed May 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank sarah j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Owner at Gracellie Hotel, responded to this review, June 11, 2012
Bogus review. Anyone who has stayed at this hotel would know that this review is rubbish.
We know who has really written this review and wonder how she would like her businesses attacked in such an unfair way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 7, 2012

Myself and my partner stayed at this hotel for three nights from 04/06/2012.We had a wonderful,relaxing stay(the bed was the most comfortable i have slept in).The staff were top class-Hazel the manager,Becky,Fiona and last but not least Dan who seemed to have about Six Jobs!An absolute superstar!Nothing was too much trouble with a massive dose of friendliness thrown in.
Hazel thank you so much you are an excellent host and your staff are an absolute credit to you.
All the best,
Keep up the great work and we hope to see you again,
Many Thanks.
John and Christine

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Gooner J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, Owner at Gracellie Hotel, responded to this review, June 11, 2012
Dear John and Christine... Thank you from all of us at the Gracellie. It is so much appreciated that you took the time to write this and we are delighted that you had a great time. We hope that you may return soon and rest assured we will try and improve all the time .... thanks again x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 4, 2012

Very good and lovely hotel. Staff is very friendly and helpful. Clean and cozy hotel with a good bar too.

Room Tip: I found all rooms are good on its own. Big window and good view.
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  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sunitaC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, General Manager at Gracellie Hotel, responded to this review, June 6, 2012
So delighted that you were happy with your stay and that the staff were kind and helpful .. good to know that training is paying off! Thank you so much you have no idea how much positive reviews help staff morale... thanks again x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gillingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 2, 2012

My husband and i stayed here for the weekend , the room was great , very nice,clean and tidy , lovely big bathroom too , spotless . We had breakfast there both mornings and it was absolutely super , more than we could manage. The staff were all very friendly and helpfull. The evening meal menu was just great too , best food i have had for a long time , hats off to the young chef , it was delicious.Near to the beach and could sit out on the decking in the evening watching all the boats with a nice pint . We would go back and stay here anytime.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, General Manager at Gracellie Hotel, responded to this review, June 6, 2012
Hi Ann, thank you so much for your kind effort in making a positive response.
We are all so pleased you enjoyed your stay and noticed the effort we put into making the place clean, and friendly... you are always welcome here. Thanks Philip and all the staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 25, 2012

Thank you for an excellent time on our honeymoon. Fantastic hospitality, food and accommodation. so friendly, Hazel and staff so professional, nothing too much trouble. We will come back very soon :o)xx

Room Tip: only put low rating for spa and fitness as there weren't any but we didnt care as that wasn'...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Louise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil W, General Manager at Gracellie Hotel, responded to this review, June 6, 2012
Dear Louise, I want to tahnk you for taking the time to recommend out hotel. As you know wea re a new hotel and we are trying to build a regular client base. We strive our best and glad that your stay was an enjoyable one... thank you so much from Philip and all the staff x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gracellie Hotel

Property: Gracellie Hotel
Address: 25-27 Hope Road, Shanklin PO37 6ED, England
Location: United Kingdom > England > Isle of Wight > Shanklin
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 52 B&Bs / Inns in Shanklin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gracellie Hotel 3.5*
Number of rooms: 29
Official Description (provided by the hotel):
The Gracellie Hotel is 100 yards from Shanklin beach. We have a large free car park for guests. Full restaurant facilities are available and the view, quality of restaurant and professional service ensure a delightful dining experience. Relax in our Charlie's bar with a real pub feel, juke box, pool table and darts or relax in our quiet bar area. ... more   less 
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Also Known As:
Gracellie Hotel Shanklin, Isle Of Wight

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