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“Everything we wanted for a short break”

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Bourne Hall Country Hotel
Ranked #19 of 52 Hotels in Shanklin
London
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Everything we wanted for a short break”
Reviewed November 6, 2010

My partner and I enjoyed a 5night (mostly half board) stay recently and would thoroughly recommend it. The atmosphere was frienly and informal - right from the booking process with helpful comments and honest answers to our questions, through arrival (we were arriving late on a friday night - not a problem, staff there in abundance to help with luggage).

Jim and Carol continue to improve Bourne Hall - it is lovely but will continue to improve. We needed a few days' peace and pampering and this place was ideal; the hotel doesn't have full 4/5* service - full room service and so on - but it makes up for this with the friendliness and professionalism of the staff who all went out of their way to make our stay a delightful one. Our room was wonderful and spacious, and the bathroom with large bath and good shower were much better than we often encounter on our travels.

The food was good traditional home cooking with no pretentions - highly recommended, although more variety in the breakfast menu wouldn't go amiss. We enjoyed the pool and the spa facilities - Cathy is a star and the treatments were of a high quality and reasonably priced.

Overall - a lovely place.

  • Stayed October 2010, traveled as a couple
    • Value
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Helpful?
Thank imeanreally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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241 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Any
English first
Southampton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2010

We found this place via an online booking website and liked the look of it so decided to give it a try, having not been to the Island as tourists for many years. Very pleased to say that we both thoroughly enjoyed our stay and in fact would it difficult to find fault.
the Hotel itself is an old but extremely grand building overlooking the bay and the views are simply amazing. The rooms are reasonably basic but clean and comfortable and more than adequate for the time we spent in them. Sure, some parts of the internal decor could do with refeshment but it is an old building and I gather the owners are doing this as quickly as they can. The gym and swimming pool areas are excellent - very clean and new.
the key things about the Bourne Hall that we liked were firstly the staff - they are all extremely friendly, courteous and above all very helpful. the second is of course the food - unlike some other reveiwers, we found absolutely no reason to consider eating elsewhere in the evenings - it was all very well cooked, very well presented and the choice of dishes was intelligent and appealing.
as a base to explore the Isle of Wight it is well placed. we enjoyed our stay there and would like to thank the staff and the owners for thier courtesy and professionalism.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Martin_F2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uppingham, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 24, 2010

We visited this hotel in September. We booked the half board rate which proved to be excellent value. Freshly cooked breakfast and a great four course meal in the evenings (too much for us but we tried manfully to accomodate it). we founfd the hotel in a convenient position only 10mins walk from the lovely resort of shanklin. this was uphill on the way back but it helped work off the dinners.
The standard room (with sea view) was fit for purpose and the hotel was very cleanWe found ALL the staff to be helpful and friendly. All in all a lovely hotel in a lovely resort. This was our first trip to the IoW lots to see and we would not hesitate to to return to the island and this hotel.

  • Stayed August 2010, traveled as a couple
    • Value
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Helpful?
Thank Mottram23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sitges, Spain
Level Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed September 4, 2010

My partner & I stayed for 3 nights in the Duchess Suite ( Room 7/8 ) We booked a package that included breakfast and evening meal. For the price, the suite was disappointing. Very strange layout with a rather basic bathroom between sitting room and bedroom. For this reason, the wardrobe was difficult to access. The bathroom fittings could not be more cheap of basic. Nothing matched and the wooden towel rail could have come from a pound shop. Very ugly plumbing completely on view at the rear of the wash hand basin. Not what you would have expected from a 'premium' suite. There was a feeling that the money had run out during the renovations.

The breakfasts and dinners were good value if booked as part of the package ( discounted by 50% ) and the wine reasonably priced. Overall the place had rather a tired feel to it, although in fairness we were very unlucky with the weather.

The location is just about the highest in Shanklin, but no mention is made of this in the brochure. Nevertheless, you do have nice views and it is peaceful and quiet. You really do need a car if you stay.

Finally, WiFi was not available, but a cabled connection was available in the lounge

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Terry_Martin1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, UK
Level Contributor
92 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed August 30, 2010

We stayed for seven nights in August 2010 in Room 15 (a Classic Room) – avoid this room if at all possible (see below).

A bit tired in places. Downstairs is quite well presented - the lounge has plush leather chairs.

On arrival, we asked for afternoon tea (as advertised in the brochure and main board at the entrance of the hotel), but there were no scones or cake. As an alternative we had ham sandwiches – these were very poor, one thin slice of ham – fortunately we were not charged for them.

As mentioned in a previous review, if you reserve a daily newspaper, the paper is in reception. On our first morning we went for the newspaper at 0730; however, the hotel was deserted - reception was deserted and no sign of any newspapers – not much use if you want to read your paper with a coffee in your room.

On the first night we went to the bar at 8pm - no-one behind the bar, so we rang the bell-push - no response after repeated pushing. So we went in search of staff – reception was closed (the shutter was down). Eventually we found someone in the restaurant. They informed us that the bell rang in reception, which was no good because reception was closed.

The hotel offers a film each night. This is basically a DVD player plus big screen display in the cellar, where it was cold and damp, but they did provide a heater. On the first night, we were the only ones there. So it may be an idea to bring your own DVDs. When we finished watching we noticed the floor was flooded. (It had rained heavily in the afternoon and evening). We reported this to the receptionist, who didn't seem to be too concerned. Indeed the “cinema” was still open the following morning – but with water all over the floor. (It was subsequently closed and remained closed the remainder of the week.)

The hotel is ten minutes’ walk from Shanklin Village – but it is uphill on the way back – good for working off the calories.

Breakfast was good - freshly cooked to order. Although the coffee was instant. For a 3-star hotel with obvious pretentions of grander things, then fresh brewed coffee should not be difficult. Indeed, we noticed Cona Coffee machines behind the bar in the restaurant - so why weren’t any being used? Breakfast was also spoiled by commercial radio being played over the speakers - again a 3-star establishment should not have this - musak would be marginally better but only marginally!

There was no Al a Carte Menu as advertised on the web-site. It transpired that to eat in the restaurant required a booking by 2pm. We usually left the hotel at 9:30-ish for a day’s sight-seeing and the evening menu was not on display. When we arrived back (usually after 4pm) the menu was on display, but we couldn’t book - not conducive to encouraging guests to eat in the restaurant.

We did actually book for an evening meal on our last night. It was disappointing. The tarts looked bought and the lamb shank did not fall off the bone, as usually is the case. And yet again there was no proper coffee - a bit much to ask £2.50 for coffee & mints. (When we got back we checked the hotel’s web-site and one of the sample menus specifically mentions cafetiere coffee – mind you that was at £3.50 – so £1 extra for proper coffee!) The only good point was that the background music was lower and did not have a DJ spouting drivel!

So, our recommendation would be to go to Shanklin for evening meals – we tried (and recommend): Pendletons (good tasty simple food & proper coffee); Morgans (excellent fish and chips); Purple Mango (reasonable Indian food); Siam Pearl (nice Thai food).

The hotel staff were helpful in booking tickets for Shanklin Theatre.

Notes on the room:
The room was cold and felt damp (this was in August) and had a musty smell to it. Probably because it had three outside walls – we were told the heating wasn’t turned on in the summer – however, the hotel did provide a heater, as we had complained that we were cold. (One night the hotel heating was turned on – but went off the next night.)

The room had a guest house feel to it. The fittings feel as though economics were the prime consideration and the furniture was a mishmash of several designs, for example the room had two ceiling lights - but with different designs (one antique-style and one modern)

Whilst there is plenty of storage space the sliding louvered wardrobe doors were a bit stiff & came off the runners easily. Also there were sliding drawers but these were blocked by the w/robe doors. The rail had been painted so that the hangers did not slide at all.

One bed had a bedside lamp and a clock radio - but only one socket - so you could have either a lamp or the clock – not both. Fortunately we always travel with an alarm clock.

No safe - every hotel should provide an individual safe.

The bathroom was clean and the shower was one of the best hotel showers we have experienced – it was powerful and there was plenty of (virtually instantaneously) hot water - the downside is that there is no extractor fan - so everything in the bathroom gets steamed up. The free toiletries are in sachets and difficult to open, if you don’t have scissors or strong teeth. The towels were on the thin side.

The general feeling we had was that this could be a good hotel, but severely let down by many minor points that could be so easily fixed.

Would we stay again: no.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GOMCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed August 18, 2010

The Bourne Hall Hotel is just outside Shanklin Old Town and is excellent. The owners and staff were excellent. The rooms were all of a good size and the service was very good, despite the tardines of teenage daughters, boyfriend and friend.
They really couldn't do enough for us, all teh facilities are there, indoor and outdoor swimming pool, sauna, gym, smal cinema room and a pool table that kept the girls entertained until late at night.
There is a 10 minute walk to the restaurants and eateries in the twon (which proved too much sometimes for the teenagers, whgo complained if we wouldn't drive. The views are tremendous, though the walk to the beach is a test, due to 159 steps to the seafront.
I really would recommend this hotel to a mix of all ages.
There were cyclists, pensioners, teenagers, couples - and the the ambience of the hotel suited all.
The team and owners were brilliant.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TimWUK13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 13, 2010

Great hotel, great location, superb staff and great atmosphere. Owner is hands on at all times and was a thoroughly enjoyable 17nights. Would highly recommend thgis hotel to anybody. Way above 3* rating in my opinion

Mike A

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeAlexLMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bourne Hall Country Hotel

Property: Bourne Hall Country Hotel
Address: 11 Luccombe Road, Shanklin PO37 6RR, England
Location: United Kingdom > England > Isle of Wight > Shanklin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 52 Hotels in Shanklin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bourne Hall Country Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Bourne Hall, an elegant Country House, Hotel and restaurant, set in mature grounds in Shanklin, Isle of Wight. Originally built in the late 1860’s, said to be for one of Queen Victoria’s ladies in waiting, the "house" still retains its sense of history whilst providing comfortable accommodation enhanced by its original Victorian features. Uniquely located on an elevated position at the foot of Luccombe Downs, benefits both countryside and coastal Vistas. The Hotel enjoys exquisite views, by day and night, across Sandown and Shanklin Bay, and onwards to Culver Downs. Situated minutes walk south of Shanklin "old village," this 30 bedroom, 3 star hotel offers a range of classic and premier rooms, family rooms and suites, comprehensive leisure & health facilities, and a stylish restaurant. Bourne Hall provides the ideal setting for weekend special breaks or longer stays, private functions, weddings and business meetings/conferences. We take pride in our friendliness and attention to detail and always endeavour to make your experience comfortable and most enjoyable. We look forward to welcoming you to the hotel in the near future. ... more   less 
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Also Known As:
Bourne Hall Country Hotel And Restaurant
Bourne Hall Country Shanklin
Bourne Hall Country Hotel Shanklin, Isle Of Wight

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