Booking our family into this hotel for the weekend was a huge mistake. Their first visit to East Lothian they were given one room which had not been cleaned, no bed linen on the bed, no duvet cover on the duvet and used tea and coffee mugs on the side. The other room was occupied by someone else, they had been given a key to a room which was occupied with someone elses belongings, laptop and suitcase!!
They went back to reception to speak to manager and was told that they had double booked a room, so they checked out and went to a nearby hotel which luckily had a vacancy. Had the management of the Bayswell done the proper thing and given them an apology and refund then it may have gone some way to mitigating the bad feeling. However he first stated that they had stayed one night (complete lie!) and then asked for proof of payment (bank statements etc etc) this went on for over four weeks before refund was finally given. No apology. This hotel and the management are a disgrace to East lothian, I would not recommend anyone stay here, if the management has the audacity to treat customers in that way. Dunbar is a wonderful town with so much to see, just please don't let it be ruined by staying at this hotel.
- Official Description (provided by the hotel):
- At The Bayswell Hotel we have 19 bedrooms, all en-suite, a mixture of double, single, twin and family rooms; most rooms are with sea view. Room rates include a full breakfast. All rooms have TV and free-view. Our restaurant looks on to the Firth of Forth. We have a great menu which changes regularly and regularly have special offers on our bar or restaurant menu. WI-Fi is available in parts of the hotel e.g. bar and certain rooms. We have a large beer garden which looks onto the sea. Perfect in the summer time. ... more less
- Reservation Options:
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- Also Known As:
- Bayswell Hotel Dunbar
- Bayswell Park Hotel Dunbar, Scotland