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“Splendid building and surroundings” 4 of 5 bubbles
Review of Culloden Estate & Spa

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Culloden Estate & Spa
Ranked #1 of 3 Hotels in Holywood
Certificate of Excellence
West Sussex, United Kingdom
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Splendid building and surroundings”
4 of 5 bubbles Reviewed June 30, 2014

Hard to make a valued judgement as we found a good deal with Expedia for bed only and had dinner in the nearby Cultra Inn (owned by the hotel and producing very average food). The room was comfortable but nothing special with a view of the function room roof. Having to pay for wifi in the room is substandard for a hotel taking itself this seriously. The building and grounds are very impressive. Unfortunately, we didn't have time to use the Spa and facilities, which looked to be of a high standard. Conveniently located to Belfast ferry port and City airport, with handy train service from station next door into city.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maurice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cullodenhotel, General Manager at Culloden Estate & Spa, responded to this review, July 7, 2014
Dear Maurice H

With regards to your recent review of your experience at the Culloden Estate and Spa, I wish to thank you for taking the time to leave your opinion on tripadvisor.

I was disappointed to learn that you felt the food served to you at Cultra Inn was “very average”. We are regularly commended on the high levels of service and quality of food we provide within both of our restaurants. We are dedicated to using local suppliers for our carefully selected seasonal foods, so I am therefore deeply disappointed to learn that the food did not exceed your expectations. This is certainly not in line with our usual five star standards. As a result of your comment, I will be closely monitoring this to ensure our normal standards are upheld.

I would like to thank you once again for taking the time to draw these matters to my attention. We value all feedback, be it positive or negative. It is only through such feedback that we may rectify any shortcomings and prevent their reoccurrence.

I hope to have the opportunity to welcome you back to the Culloden Hotel in the near future.

Yours sincerely




Mr James McGinn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,643 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (295)
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Bangor
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed June 30, 2014

I had a meeting with some friends in the hotel.
what shocked me was the price of two coffees and a tea £15! the cappuccino coffee alone £5 !
These are London/New York prices and this hotel is certainly not in that league.
It is charges like this that rip off tourists and should be monitored by the tourism people to ensure that fairness and value exists across the board.
Needless to say I wont be having a coffee there again.

  • Stayed June 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank BangorBarney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cullodenhotel, General Manager at Culloden Estate & Spa, responded to this review, July 8, 2014
Dear BangorBarney

I wish to thank you for taking the time to leave your opinion on tripadvisor.

We were delighted to have had the opportunity to host your business meeting, with your friends, at the Culloden Estate and Spa. Built in 1876, our majestic Gothic mansion is steeped in history. The stunning Bishop’s Palace offers you an atmosphere of timeless elegance in an unrivalled setting. The public areas, corridors and grand staircases are adorned with many fine antiques, paintings and beautiful turn-of-the-century chandeliers. All of this is set within the delightfully manicured gardens of our rolling wooded estate, overlooking Belfast Lough.

Our tea experience, within the Estate, has been created using a wonderful blend of Assam and Kenya’s finest teas selected specially for Hastings Hotels and blended in Belfast by Thompson’s finest teas to create the perfect combination of flavour and bouquet. Our Hastings Estate Blend coffee is a specially selected combination of quality Arabica Beans sourced and roasted by Bewley’s in Dublin. As part of this experience you do also receive Culloden homemade tray bakes.

As we say on our menus we trust the Bishop would approve! As do we.

Your Sincerely

Craig Stewart
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed June 28, 2014 via mobile

We stayed here in June for one night.

Pros:
- Beautiful location and building.
- Nice bar for evening drinks.
- Grounds and settings.
- Good size room.
- Spa facilities.

Cons:
- Lady at reception for check in was not welcoming.
- Porter didn't show us to our room.
- No night turndown service. We had showered before going out for dinner and didn't have fresh towels on our return.
- Service in the Cultra Inn was painfully slow even though it was only about 30% full.
- The bedding had a funny smell. We only noticed this after going to bed so didn't call reception. We ended up putting most of it in the cupboard to escape the smell!
- Room service incredibly expensive. We had a continental breakfast for 2 with an orange juice and coffee....£37!!! There wasn't a price listed on the menu but we definitely regretted getting it.

All in all it was an ok stay but we've been fortunate enough to regularly stay in 5 star hotels all over the world and this one definitely ranks at the bottom.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Richash85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cullodenhotel, General Manager at Culloden Estate & Spa, responded to this review, July 8, 2014
Dear Richash85

I wish to thank you for taking the time to leave your opinion on tripadvisor.

I am pleased to learn that you found the hotel to be in a "beautiful location" and listed positive features about the facilities including the Bar and Spa.

I am, however, genuinely disappointed that we did not live up to our normally very high standards in all aspects of the hotel. We take great pride in providing professional, courteous and efficient customer service so to hear that we have fallen short is a cause for considerable concern.

I would like to thank you once again for taking the time to draw these matters to our attention. We value all feedback, be it positive or negative. It is only through such feedback that we may rectify any shortcomings and prevent their re-occurrence.

We hope to have the opportunity to welcome you back to the Culloden Estate and Spa in the near future.

Your sincerely


Mr James McGinn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed June 24, 2014

I stayed here overnight on business but will be back for a leisure break. It is located a bit out of the centre but in lovely grounds and with a great view. With its own train halt it is a really good base to see the city. Rooms of a very good standard and on the rate I paid very good value for the quality. A heavy night prevented me from enjoying breakfast to the full but it did look as good a buffet as you could get anywhere. As with other reviewers the staff were to a person polite, helpful, friendly and obviously proud of the hotel - a great asset. Please try this hotel if you can.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Milton W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cullodenhotel, General Manager at Culloden Estate & Spa, responded to this review, June 27, 2014
Dear Milton W

I would like to take this opportunity to express my thanks for your very kind comments about the Culloden Estate and Spa.

I was delighted to learn that you found the hotel to be “hard to fault”.

We hope to have the opportunity to welcome you back to the Culloden Hotel in the near future.

Yours sincerely




Mr James McGinn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 22, 2014

Stayed at this hotel for 3 nights and was sorry to leave! The rooms were excellent, very clean and comfortable also the staff were very efficient and friendly with out being too familiar. The locally sourced food was well cooked and served in a dinning room with a breathtaking view over Belfast Lough to the Antrim hills. Unfortunately I was unable to sample the delights of the spa but intend to do this on my next visit which hopefully will be very soon! Overall I would highly recommend this hotel and its staff.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cullodenhotel, General Manager at Culloden Estate & Spa, responded to this review, June 27, 2014
Dear Carolyn G

I would like to take this opportunity to express my thanks for your very kind comments about the Culloden Estate and Spa and particularly about our staff.

I was delighted to learn that you found our staff to be “very efficient and friendly without being too familiar”.

We hope to have the opportunity to welcome you back to the Culloden Estate and Spa in the near future.

Yours sincerely




Mr James McGinn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 20, 2014

We stayed here for one night, this is luxury in Belfast, beautiful gardens friendly staff and the best bed I have slept in. The food is excellent really good breakfast. I am sure the spa will be very good didn't have time to sample this.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cullodenhotel, General Manager at Culloden Estate & Spa, responded to this review, June 27, 2014
Dear John S

Thank you for taking the time to write a review on Tripadvisor.

I would like to take this opportunity to thank you for your very kind comments regarding the Culloden Estate and Spa.

We hope to have the opportunity to welcome you back to the Culloden Hotel in the near future.

Yours sincerely


Mr James McGinn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
Level Contributor
316 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
5 of 5 bubbles Reviewed June 20, 2014

The hotel is in a very picturesque location and the grounds are well cared for. My room was a bit dark, but otherwise very nice. The dining room allows the opportunity to look out over the sea while eating a locally sourced breakfast. The business centre has a strong wifi connection and plenty of space and options. However the key asset for the hotel is the staff, all the ones I met were polite, friendly and helpful

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cullodenhotel, General Manager at Culloden Estate & Spa, responded to this review, June 27, 2014
Dear Eddie M

I would like to take this opportunity to express my thanks for your very kind comments about the Culloden Estate and Spa and particularly about our staff.

I was delighted to learn that you found our staff to be a “key asset” within our hotel. It is always extremely rewarding to hear such positive feedback regarding the team within the hotel.

We hope to have the opportunity to welcome you back to the Culloden Estate and Spa in the near future.

Yours sincerely




Mr James McGinn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Culloden Estate & Spa

Property: Culloden Estate & Spa
Address: 142 Bangor Road, Holywood BT18 0EX, Northern Ireland
Location: United Kingdom > Northern Ireland > County Down > Holywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Holywood
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Culloden Estate & Spa 5*
Number of rooms: 105
Official Description (provided by the hotel):
Standing high on the wooded slopes of the Holywood hills, overlooking Belfast Lough, is the magnificent Culloden Estate and Spa, one of the most prestigious 5 star hotels in Northern Ireland.Originally built as an official palace for the Bishops of Down, the Culloden stands in 12 acres of beautiful gardens and is 5 miles from Belfast City Centre. The exclusive Spa offers health and leisure facilities, and a full range of ESPA spa therapies. ... more   less 
Reservation Options:
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Also Known As:
Culloden Estate And Spa
Culloden Estate Hotel Holywood
Culloden Hotel
Culloden Estate Holywood
Culloden Estate & Spa Holywood, Northern Ireland

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