This is our second stay at the Culloden. This time, we stayed in a beautiful suite in the new section which I highly recommend. Loads of very well appointed space, clean extremely comfortable especially the beds.
The restaurants are fantastic, especially the main one in the main house, though the bread leaves something to be desired. The low key restaurant in a separate building servces delicious food, and you could get by eating there all the time.
Now the quirks. WiFi is not included, you have to pay by the day at a high rate, and only two devices can be connected in each room. This is ridiculous for a so-called five star hotel. Add a bit to the room rates and include it, for Pete's sake. I coumplained so much that they gave me five days of complimentary service, neglecting to tell me that that included only a finite number of hours each day! When I told them that my wife's computer and phone worked, but I couldn't get on the network, they then told me about the two device limit, and that I would have to pay a second WiFI fee if I want to use my phone each day for the week. I decided to use just my roaming instead of paying the Culloden.
There were no soap dishes next to the sinks, they had to bring us two dessert plates to use. There was a gas fireplace with phony logs in the room, which would have been great, but it didn't work until we called maintenance who took a half hour to figure out how to operate it.
One of the phones didn't work, had to be replaced. Housekeeping didn't change the bed linen daily; we had to ask to get it done. And when one of the housekeepers came up to change the linen, she knocked on the door, and I noticed she then bent down to pick up the folded clean bed linen...which she had placed on the hallway floor. I asked her to go and get clean linen.
Apparently, from our drivers, we learned that everyone complains about the WIFi, and that one client complained about frayed towel edges. We had very nice towels however.
Overall, the Culloden has the means to be a five star hotel, but it's not one now. However, the staff is extremely polite and caring and we never had problems with them at all. It's just that the management could be better. The grounds are beautiful and it's probably the most physically beautiful hotel outside of Belfast. It's only about five minutes from the center of town.
- Official Description (provided by the hotel):
- Standing high on the wooded slopes of the Holywood hills, overlooking Belfast Lough, is the magnificent Culloden Estate and Spa, one of the most prestigious 5 star hotels in Northern Ireland.Originally built as an official palace for the Bishops of Down, the Culloden stands in 12 acres of beautiful gardens and is 5 miles from Belfast City Centre. The exclusive Spa offers health and leisure facilities, and a full range of ESPA spa therapies. ... more less
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- Also Known As:
- Culloden Estate Hotel Holywood
- Culloden Estate And Spa
- Culloden Hotel
- Culloden Estate Holywood
- Culloden Estate & Spa Holywood, Northern Ireland