This stay was booked by my father as he searched for the most affordable hotel he could find in Paignton. Quite frankly I'd have happily paid an extra £20 to stay in a better quality hotel. Having done some brief research into the place, I was dubious to say the least, but the hotel's own website suggested a level of professionalism that whilst appeasing me, was not replicated on-site.
Apparently the hotel is currently undergoing refurbishment following a change in ownership, and I have to say, the new owners have their work cut out for them. The room I stayed in had been recently refreshed, and I cannot fault the décor or furniture, though the interior of the closet come wardrobe being painted bright pink in contrast to the neutral decoration of the room was somewhat laughable. I was impressed to see a clearly new, good-sized, flat-screen television hanging on the wall, however I can't help feeling that the money spent on things like this could have been better spent elsewhere. The bathroom was also very dated and shower difficult to adjust to a moderate temperature. I should say that I could not fault the cleanliness, however, and nothing was out of place.
Other family members we travelled with experienced a mixed bag with their rooms - my brother had half a sea-view which was nice, but my parents had a very small room and a bathroom so tight that the door had to be closed to properly access the amenities.
When I asked for an iron and ironing board (we were in the area for a wedding) the board I received was the tattiest one I've ever seen, the cover falling off, and the sponge padding beneath clearly intended for a regular-sized domestic ironing board, rather than the mammoth frame I was given.
Staff-wise, the receptionists were polite if a little disinterested, and often when we returned and needed to collect our keys there was no-one to be seen. At breakfast, the waiting staff were clearly very busy, and I would say understaffed (whether intentionally or otherwise), however they could still do with a bit of training on customer service. Most were young, so I would say the fault lies more with their management than themselves. Subsequently, breakfast itself was something of a shambles, with fruit juice and milk running out by the time we came down for breakfast (mid-service) and rarely a member of staff on hand to ask for replenishment. When our order was finally taken, the quality of the food which was served to us was really not impressive - greasy and cheap. Not impressed whatsoever.
The location of the hotel was very good, minutes away from the beach and Paignton pier, a short drive from Torquay and Paignton Zoo.
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- Also Known As:
- Torbay Court Paignton
- Torbay Court Hotel Paignton, Devon