My girlfriend booked this b&b for us to stay in as it was her Nan’s birthday and many of her family were going to be in Paignton. The hotel was very clean and had a decent breakfast. The bedroom and bathroom were immaculate and the shower was very powerful. We had upgraded so we got a suite with the Sauna and as part of the upgrade got breakfast in bed which was a good touch. It also allowed us a late check out of 11am rather than 10am.
On various review sites the overall impression of the website is good, but we did read some things that made us raise an eye brow about the owner contacting people who had left unfavourable reviews. We decided to ignore these and book anyway.
The owner, Piers, was an unusual chap whose greeting left us bemused to say the least. We told Piers on check in that 2 other couples we knew would be staying at the hotel and he said nothing to us about this. We had read the list of rules and regulations at this point but he made us read them again if front of him as if we were back at school! He gave us the breakfast list and asked when we would like breakfast, we said 9.30 but he then said it had to be served between 8&9 (why he couldn't state this before asking was beyond us). When another of our party checked in later he had said that he wouldn't have allowed a group booking! Piers still allowed us to stay though. There was also a £1 charge for removing bottles from the bins. I could go on.
We are a young professional couple who have travelled around the world but we have yet to experience anything like this.
He has since contacted another member of our party that has left a review that was unfavourable and claimed that we had booked as a group (although he doesn't accept group bookings so he broke his own rules) and tried to bring non-guests into the hotel, which is a lie. The fact that the details are passed onto Piers is also shocking.
Overall if you are planning on going to Paignton this is a very clean hotel in a good location with decent facilities. However I couldn't recommend this hotel based on our experience with the owner who made us feel very unwelcome.
- Official Description (provided by the hotel):
- Boutique 5-Star 8 Bedroom Bed & Breakfast in Paignton South Devon with Feature Rooms for luxury breaks for Couples and Business people. ... more less
- Reservation Options:
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- Also Known As:
- The P&M Paignton Residence Devon