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“Fantastic Room, shame about the manager's attitude.” 2 of 5 bubbles
Review of The P&M Paignton Residence

The P&M Paignton Residence
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The P&M Paignton Residence
Ranked #64 of 100 Paignton B&B and Inns
Certificate of Excellence
North Warnborough, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Room, shame about the manager's attitude.”
2 of 5 bubbles Reviewed July 3, 2012

Me & my partner booked a 3 night stay at the end of June in Room 1. The room was small, but very clean, and presented lovely. It was fantastic for getting to the beach, pier, local amenitites and for travelling to the surround area (i.e. Brixham). Highly recommend La Scala Italian, The Harbour Light's restaurant, and the Berry Head Hotel in Brixham for places to eat. The breakfasts were ok (Average). Unfortnately during the second night of our stay, the tap in the japenese hot tub wouldn't stop running and locked; my partner contacted the manager immediately and managed to get it stopped. After this we were asked in a very unpolite manner to move rooms upto room 4, unfortnately the manager didn't ask, or take into consideration i was on crutches and had health problems; this was very difficult and made us both feel uncomfortable. The manager at first was polite and courteous this changed suddenly to abusive langauge and a serious attitude towards us. Later on the same evening we realised we had no cold running water, this wasn't just in our room but other rooms were effected to room's 2-5. We had no cold water, flushing toilets, or shower's for twenty four hours; this was not on. The manager said when asked about showers: "For hygiene, don't use the toilets, and if you must wash, try to do it quickly before the water heats up". This was very unhelpful, and not the right attitude to take at all towards paying guests. For the rest of our stay he made us feel extremely uncomfortable, and unwelcome, we will not be staying here again at all. He couldn't get us out the door fast enought when we left, and he was very unpolite, not even asking us "if everything was ok during our stay there". We had a lovely time in Torbay but we wouldn't recommend anyone staying at the P & M Residence.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Helen Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    56
    9
    4
    8
    6
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11
55
Solo
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4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 2, 2012

My fiancee and I stayed for three nights at the end of June. The room was clean and well presented, and the proximity to the beach, pier and local amenities helped us choose this guesthouse.

However, during our second night, the tap filling up the bath broke and wouldn't stop the water flow. I very quickly dressed and informed the manager of this problem. At first, the manager was polite and courteous, this quickly gave way to abusive language, and a definite attitude problem.

No cold water, or flushing toilets for twenty four hours. The manager said when asked about showers: "For hygiene, don't use the toilets, and if you must wash, try to do it quickly before the water heats up."

Very unhelpful to say the least, we will not be staying here again. When it came to checking out, he couldn't get us out of the door fast enough.

  • Stayed June 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tawkto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth devon england
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed April 15, 2012

What a Fantastic place. Spotlessly clean. Toiletries are the best. Bed very comfortable. Lovely Japanese Hot Tub ( Feature room 1 ) Room is fabulous. Breakfast Excellent and sets you up for the day. Location very very good. Piers and Miki are extremely nice and caring and can not do enough for you. What more can i say. Will be returning again soon.

Room Tip: All rooms are good, Clean and spacious
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank tina6717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth devon england
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed September 25, 2011

Stayed 23 / 09 / 2011 for 2 nights. This time we stayed in room 2. Lovely. The 2 person Sauna was great. Bottles of water and a radio in the Sauna. Excellent. The room was fab. Good nights sleep as the bed was very comfortable. The room was spotless as ever. Breakfast was excellent as ever and really sets you up for the day. Thank you Piers and Miki. See you both again soon. Tina and Jim

Room Tip: No need to take Shampoo or Bodywash. Its all there. No need to take a hairdryer either
See more room tips
  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank tina6717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hertfordshire, England
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 8, 2011

Very clean & tastefully decorated. We stayed in room 1. The bed is very comfortable & very soft bedsheets. Enjoyed having a bath in the Japanese-style soaking tub, watching the TV in the bathroom, then chilling out in the bathrobe provided before getting ready to go out. Mineral water is provided in the room, as well as tea & coffee making facilities. Room bit smaller than expected, but big enough. Lovely breakfast in morning prepared by Miki, with particular mention to the bacon, which was tender with crispy edges, yum! Piers & Miki are both very welcoming & helpful. There are only 2 parking spaces, but we arrived early & got a space, then went for a walk around Paignton to explore the area, then returned for check it at 2pm. Alternatively, the pub car park nearby is only £5 a day. Hotel location is close to the beach, shops, restaurants, pubs - so you can walk to wherever you need to go. TJ's cafe is a nice place to get a tea/coffee or bite to eat at the harbour. If you go to the Harbour Lights restaurant, I would recommend the locally caught mussels! The latest sitting Harbour Lights would do was 8.15pm, which was fine for us. Paignton beach is nice, but you may also want to visit Goodrington beach which is about 15-30 minute walk (depending on your pace) around the bay. Cab fare to Torquay is about £8-10 & the harbour there is very pretty. Lots of restaurants, bars, shops in Torquay if you fancy a change of scenery

  • Stayed August 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank hertsreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry, United Kingdom
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 3, 2011

Perfect location, right near the beach, town, train station and bars. My husband and i stayed in room 9 which is at the top, it wasn't the biggest room we have staryed in but it served it's purpose and was spotlessly clean and very comfortable. The bathroom is also small but again served it's purpose. Piers the owner was very polite and welcoming and the the breakfast was lovely. i don't have anything bad to say about this place at all. The only problem we found was parking, there is places to park but you have to pay in all of them which is abit of a pain but this is no fault of the hotels. We will certainly be returning! Thank you for a lovely weekend and delicious breakfasts!!

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank BeckyfromBarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth devon england
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed May 30, 2011

We have just got back from a weekend break at the P&M. Excellent Place to stay. Piers is extremely nice, Breakfast excellent and really sets you up for the day. The P&M IS ABSOLUTELY spotless. We have stayed in 5* hotels that were not as clean as the P&M. The bedroom ( room 1 ) Is great. Bed is comfortable, Loved the touch lamps on the bedside tables, The bathroom..... What can 1 say.......Fantastic hot tub and TV . Yes i said TV. which is opposite to the hot tub so you can have a great time in the hot tub, Watch TV and have a few drinks. What more could you ask for. The shower is fantastic. The room was cleaned EVERY day ( dont get that everywhere ) Bottles of water in your room daily together with tea, Coffee and hot chocolate , Biscuits. Fantastic. Plenty of space for your clothes, Hairdryer was good and fast drying. Also there is no need to take shampoo or conditioner with you as it is all there same with the body wash all there ready for you and its not the cheap stuff that you get in bigger hotels. We will be returning to the P&M very soon. Thank you Piers for a great weekend. You have a fantastic Hotel. See you soon. Tina and Jim

Room Tip: If you like romance choose room 1 with the hot tub
See more room tips
  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank tina6717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The P&M Paignton Residence

Property: The P&M Paignton Residence
Address: 2 Kernou Road, Paignton TQ4 6BA, England
Location: United Kingdom > England > Devon > English Riviera > Paignton
Amenities:
Beach
Hotel Style:
Ranked #64 of 100 B&Bs / Inns in Paignton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The P&M Paignton Residence 5*
Number of rooms: 8
Official Description (provided by the hotel):
Boutique 5-Star 8 Bedroom Bed & Breakfast in Paignton South Devon with Feature Rooms for luxury breaks for Couples and Business people. ... more   less 
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Also Known As:
The P&M Paignton Residence Devon

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