Xmas decorations wonderful, room attendants helpful and caring, reception service excellent. Plush dining room but service very slow taking 90 minutes for evening meal. (I am a recently widowed single guest and I felt overlooked, all other guests got water poured into their glass each night as one would expect, I got no such service and it left me feeling vulnerable). I wouldn't recommend singles staying at Palace. Following my last evening meal, coffee is served in the lounge. I waited 75 minutes for my coffee, my grandson was visiting at the time and he was upset and he went to ask for my coffee 3 times, he wanted to report the staff who were quite curt with him. I was first into the dining room that evening the first out and the last to be served with my coffee.
The bedroom well appointed and comfortable but the bed unfortunately was covered in a waterproof mattress which made the firm mattress seem hard and uncomfortable and it was so noisy that it kept me awake all night. I understand the reasons for protecting their mattresses but they should give their guests the options in the interests of having a good nights sleep.
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- Also Known As:
- The Palace Hotel Paignton
- The Palace Paignton, Devon