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“Travel Lodge rooms are five star compared to this hotel”

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Bay Esplanade Hotel
Ranked #9 of 17 Hotels in Paignton
Reviewed September 24, 2011

I recently stayed at the hotel with my daughter, this being her first experience of an arranged coach trip.
My first impressions of Shearings was very good, the coach and driver excellent, so therefore I was looking forward to arriving at the hotel. I was so terribly disappointed with the hotel, the location was terrific but the hotel was very shabby and dated. We stayed in room 225 the room was very shabby and did not appear to be clean, albeit that the bedding and towels were clean. I think the lampshades on the lamps were as old as the hotel, and the windows have never been cleaned. The bathroom was terrible, the shower was covered in black mould totally unacceptable.
We only had one evening meal in the hotel, the meal was very rushed no time to relax, we werre never asked if we would like a dring with our meal.
The breakfast was adequate, and this is the first hotel I have stayed in were you had to choose between fruit juice, cereal, yoghurt etc not being able to have all.
The staff were very friendly and helpful
I would prefer to stay in a Travel Lodge or Premier Inn.

Room Tip: Ask to change room if not happy
  • Stayed: September 2011, traveled with family
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3  Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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468 - 474 of 528 reviews

Reviewed September 13, 2011

We moved onto to the Bay Esplanade from the Bay Beresford, Newquay and were expecting a better hotel as the nightly rate was more expensive and did not have all inclusive. Sadly, from a room point of view this was not the case.

We were very unhappy with the first room and only accepted the second on offer as it was slightly better and the last available. I thought the days of washing facilities in the bedroom were gone but not at this hotel. This was due to the en-suite being so small that at one end was a shower and the other a toilet. Furniture was poor with the back of the wardrobe hanging off and also damage to the doors.

Staff were excellent, from the dining room waiter to the night porter and especially the chef who similar to the Beresford met with my wife, who is coeliac, daily to sort out her evening meals.

Hotel is in a good location on the sea front, with parking and a short walk from the town centre.

Considering nightly rate is more than the Bay Beresford, Newquay with less on offer I felt that it was not as good value.

Yet again the Bay Hotel Group need to look at investing in the rooms of this hotel. Whilst the outside has recently been repainted and new windows fitted, the initial impact quickly disappears when you enter the bedrooms.

  • Stayed: September 2011, traveled as a couple
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3  Thank TD6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

we enjoyed our stay at esplanade hotel staff were very helpful, the room was very clean
food was good, we will coming back in the near furture.
Harold & Janet stevens

  • Stayed: September 2011, traveled as a couple
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2  Thank janet s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
greer68, General Manager at Bay Esplanade Hotel, responded to this reviewResponded September 13, 2011

Dear Janet S,
Great to read your comments, thank you. look forward to your next visit.
kind regards
Greer Whitworth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2011

We stayed for a week, room 126. This room was a great size, on the front overlooking the sea & had 2 windows. The decor was very dated but the room was clean. Beds could have done with new mattresses but a couple of blankets under the bottom sheet sorted it out. The bathroom was fine - shower was powerful but temperature variable at times subject to other users. All the staff went out of their way to be helpful. Food was good & portions were reasonable. Full size snooker table & pool table in basement were made full use of!
Generally the hotel is in need of a complete re-decoration, but the staff & facilities were fine.

  • Stayed: August 2011, traveled as a couple
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2  Thank Lyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2011

The location of this hotel is excellent. The sea view was fantastic and the food was good. The staff were welcoming and very friendly. The bedroom was very dated and had a sink in the corner of the room, but the bed linen was clean. The bathroom was tiny and had no shower or hand basin (as it was in the bedroom)! Overall a nice weekend break and we would probably stay there again.

Room Tip: Location of the hotel is excellent
  • Stayed: August 2011, traveled as a couple
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1  Thank Pam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
greer68, General Manager at Bay Esplanade Hotel, responded to this reviewResponded September 13, 2011

Dear Pam H,

Yes, the location is reat isn't it, just across from the beach!
The hotel does have some small bed/bathrooms with only a few rooms left still having the small sink in the room, however I am happy to read that you would consider returung here.I will pass on your kind comments about your stay here to the staff, we always copy these comments to our staff noticeboard whcih is great for staff morale. Thank you.

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Reviewed August 13, 2011

First the good bits; food and staff ok, location spot on, and now the rest; we were in 204, the corridor continually had an odour resembling sewage and all the floorboards in corridors and rooms creaked at every footstep, the staircases resembled something from Hogwarts, they were never where you expected them, as a result the tiny lift was well used as it was the most direct route.
We were warned by the driver that it waas an old hotel and comments had been made regarding the bathrooms, he was not kidding, I dont think you could line up 4 wheelie bins in the floor space for the entire bathroom, to use the toilet you had to shimmy to the side of the diddy wash basin, what a joke, the shower had insufficiant head of water to be effective, taking ages to rinse off the soapy lather, the basin had a crack in it plus a hot tap that was not secured to the basin, the toilet cistern took a very long time to refill, again down to poor water pressure. In the bedroom if you wanted to get to the window you needed to climb over the bed, one wardrobe door had a broken hinge at the top, thats it for the sleeping quarters.
One very big grouse among the smoking fraternity was the hotel's total lack of providing some outside area that was sheltered from the wind and rain, come on now, we abided by the law and your no smoking rules, is it too much to ask for a little good will toward us smokers, we couldnt even sit on the benches in the car park if it had rained as the dampened mould would have stained our clothing. This is the 21st century, get some money spent and try pleasing everyone

  • Stayed: August 2011, traveled as a couple
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6  Thank oldieInHuddersfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2011

Went for a short break with my sister with Shearings luckily had read the reviews about the size of the room so was not too surpised when I first saw it!!!! They sort out everyone very quickly by giving u ur room no. and leaving the key in the door, and they bring ur bags to ur room [nice] and same when u leave they collect them from outside of ur door. The first sight of the room is, its small and needs updating but was fine for a few days, beds ect. clean. [and we had good weather so did not spend long in room] The bathroom was a mis-match, we had a bath but no shower and we both like showers when we are away. I asked at reception about an attachment [would not fit on taps] so given a jug for hair washing just as well we had short hair. Like going back to childhood lol. Only give u a soap bar so bring ur shampoo ect. with u. Shearing piz update ur promotional material so we know what to bring!!!!
Food was good at least most of it some items fell short of expectations [bead and butter pudding] and there was a reasonable choice. My main gripe here is the water they use for making tea nasty metal taste and I could not drink it. No compaints about service [all waiter service]. Used the kettle in room and ran the water better taste. Sis likes coffee but it was not always as hot as it should have been. Staff where very good and helpful the rating is mainly for the food and staff but not so much for the room/bathroom. no air con so be aware if weather is hot can be uncomfortable to sleep in.
We had a sea view which was ok, the hotel is well situated and close to shops ect.
There is entertainment but was not to our taste, went twice which was enough.
Maybe of note that this hotel has no rating [AA or suchlike] that I saw, but Shearings could do more, it is not the staff's fault that the company fails to spend money on it. Have been on a National Holiday and that hotel was not as good as this one on food quality or staff helpfullness and u have to carry ur case to ur room.
On a different point if ur going with Shearings note there is an hour or more wait in Warrington when u get off ur feeder coach before u get onto main one and same on way back.

  • Stayed: August 2011, traveled with family
    • Value
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5  Thank dot_mc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bay Esplanade Hotel

Address: Sands Road, Paignton TQ4 6EG, England
Phone Number:
Location: United Kingdom > England > Devon > English Riviera > Paignton
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #9 of 17 Hotels in Paignton
Price Range: $102 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay Esplanade Hotel 3*
Number of rooms: 84
Official Description (provided by the hotel):
The Esplanade hotel is a pleasant hotel ideally situated and set on a level seafront position just a short walk to the sandy beach, picturesque harbour, pier, shops and brand new cinema. Paignton is right in the heart of Torbay and is an ideal resort for all ages as well as a great base from which to explore South Devon and the surrounding area. Within the hotel, the south facing Sun Lounge and Harbour Bar Lounge offer stunning views across ‘the Bay’ and the attractive Riviera Suite provides a warm and friendly atmosphere to enjoy the entertainment. The Esplanade also offers the opportunity to upgrade your standard room to one with a sea view (charges apply) and the stunning view on a sunny day is certainly worth it! ... more   less 
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Also Known As:
Esplanade Hotel Paignton
Bay Esplanade Hotel Paignton, Devon

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