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“A stately Liner, but in dry-dock and with a caretaker crew”

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Ashfield House Hotel & Restaurant
Ranked #1 of 5 Wigan B&B and Inns
Certificate of Excellence
Reviewed July 6, 2013

A spur-of-the-moment choice, as it was talked up so well ('Ashfield Country House Hotel'). Anyway, who could resist the chance of lodging in a refurbished Gothic estate house once visited by Gladstone, no less.
Today its once-spacious policies are built over and it lies almost lost down a cul-de-sac amidst layers of more recent building. Nevertheless the building's former Victorian stolidity impresses, and nowhere more so than the interior. Formerly the offices of the local Urban District Council - a sure guarantee of significant levels of architectural abuse - it has been lavished with money, and a degree of sensitivity to present a passable representation of its period. The public rooms are alarmingly spacious and grand, and in the bedroom we were given, one could have swung several cats tied together.
Sadly, here the good times ended. We had arrived as a funeral party was just leaving, and the interior had a hollow air about it. Two lads we took from their dress to be 'clearer-uppers' were rolling the makeshift table tops away, and we commandeered one to sign us in. The floor of the room we were given seemed not to have been vaccumed since Gladstone picked up his bag and left. It contained nested within, the usual 'Bathroom Box' clumsily inserted within its spaciousness, and, to accommodate a couple of wall switches, the double bed had been bumped up close to the wall, with no space for a bedside table with lamp and making access near-impossible. Nary a picture of Victorian 'Sweetness and Light' or a dour-faced Will staring down to relieve the walls, and certainly no nod of respect in the repro furniture to its former period splendour.
We had arrived on a day when only bar evening meals were provided, and chose a safe fish and 'hand-made chips'. The chips were stunningly good; the fish proved to be tiny, little fingertip sized pieces, lying at the heart of huge meteorite's of brown batter which exuded a continuous stream of clear runny liquid when pressured; the peas were cold. We could not eat it and so sent it back. The lad who brought them was apologetic, and returned with the offer of a glass of wine, but with little will now left we retreated up the rather grand staircase.
Breakfast was a more hearty affair; Continental but what a decidedly good choice on offer - croissants, cereals, grapefruit and orange, yoghurt choice a fruit bowl and toast. The nice 'young John Lydon' who attended could not have been more helpful, and caring of our well-being.
On signing out, the sending back of our supper the evening before had clearly not made it to the final bill. But all was soon sorted and off we drove, successfully negotiating the maze to its rim and so off on the road ahead.
How disappointing. This hotel has so much potential to succeed and live up to the fine literature it puts out. But to do so its anonymous owners need to be present, and much more hands-on involvement in beefing up the bits that would get it right;on the human resources side, serious investment in customer-care training, attention to dress presentation, a house-manager fiercely overseeing cleaning staff, - and always, service, service, service. And on property management, a good bit of tweaking to underpin its Victorian strengths - sourcing inexpensive furniture, carpets and pictures more appropriate to its period from sale-rooms.
If the snapshot that we encountered is a true representation of its day to day operations, some radical intervention is required for it to be here in two years time.

  • Stayed: July 2013, traveled with family
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1  Thank RogerWooler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshfieldHouse-Katie, Owner at Ashfield House Hotel & Restaurant, responded to this reviewResponded August 17, 2013

Thank you for taking the time to leave a review on tripadviser, I am please to hear you were impressed with our building and decor. We are currently undergoing a renovation of the ground floor and landscaping in the gardens so it will be even nicer very soon.

I am sorry about your evening meal being disappointing, it is not our usual standard I can assure you (another reviewer here raved about the fish and chips not long back). The head chef assures me this will not happen again.

We are a family run business and it was me who checked you out in the morning. We are investing substantially in the hotel and continue to be popular in particular for weddings which will only grow once our renovations are complete.

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90 - 96 of 126 reviews

Reviewed June 26, 2013

Hotel was booked at last moment via hotel search website. Room & Continental Breakfast for £40.00 meant I was not expecting much. Hotel seems to be set in the middle of a housing estate so sign on main road was very useful. Car park was full as there was a conference on.
Hotel appears to be an old country house and has been converted into a small country style hotel. Business appears to be geared around around the weekend since Restaurant Menu was very limited - 4 choices and all very basic. I had the Homemade Fish & Chips which was very fresh with hand made chips.
Room was of an excellent size with both a double and a single bed. TV was quite small given size of room - I just pulled sofa over to TV.
For £40.00 you really would be struggling to get a much better deal. Certainly more than acceptable for an overnight stay.

  • Stayed: June 2013, traveled on business
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Thank Stephen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshfieldHouse-Katie, Owner at Ashfield House Hotel & Restaurant, responded to this reviewResponded June 27, 2013

Thanks for taking the time to leave a review, we are accessed via a residential street off Wigan Lane but once you reach us you will find extensive private grounds and beautiful views over the Douglas Valley. Hope to see you again soon, Katie

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Reviewed June 22, 2013

I booked this hotel from the reviews on trip adviser, but did not check out the hotels own web site, (big mistake). Where I would of found out that there is no restaurant facilities in the early part of the week, so we had to go out to get a meal, and breakfast only came in continental form, with a slice of toast on the side.
The rooms were comfortable, though fittings in the bathroom have seen better days. I discovered a screw in the floor boards in the bedroom was proud fof the floor, which I am glad I found whilst wearing shoes and not walking in bare feet.
So maybe a better hotel for weekends and a wedding venue

Stayed: June 2013, traveled on business
Thank madbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshfieldHouse-Katie, Owner at Ashfield House Hotel & Restaurant, responded to this reviewResponded June 27, 2013

Thanks for your review, I am sorry you were disappointed about the restaurant being closed during your visit, most of the week we offer a bar menu and Friday & Saturday evenings an a-la-carte menu. I'm also sorry you found a screw under the carpet - this was quite a shock to us and we rectified this as soon as it was mentioned but apologies nontheless.

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Reviewed June 20, 2013

Black & White Charity Ball on Friday the 14th of June. The room looked fantastic, the food and service where very good and wouldnt hesitate in holding an event at this venue again this is the second time I have held a charity event at this venue and the staff at Ashfield are a pleasure to deal with.

  • Stayed: June 2013, traveled with friends
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Thank Elanor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshfieldHouse-Katie, Owner at Ashfield House Hotel & Restaurant, responded to this reviewResponded June 20, 2013

Thanks Elanor, we look forward to the opportunity of hosting your charity ball again next year. The restaurant will be completely renovated by then so the room will be even more fantastic and the pillars are being removed so there will be more room to expand your guest list !

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Reviewed June 9, 2013

Stayed here for a weekend break with my partner. Wouldn't normally have chosen to stay here as usually a little out of our price range, but we got a bargain.

The hotel is in an idyllic setting a short drive from Wigan and is in its own peaceful grounds.

The room was large and very spacious - the only downside is that we found that the TV was a little small compared to how far away the bed was from it.

The decor of the room is very much in keeping with the building's past, having been built in the 18th century. Could not fault the decor whatsoever.

Full English breakfast was provided and nothing was too much trouble for the restaurant staff.

The only real criticism I have of the hotel is that there were periods where reception was left unmanned for periods at a time. My partner and I were stood at the desk for around 5 minutes and rang the bell on numerous occasions until finally, a member of the waiting staff appeared by chance and went to get someone to help.

Other than the above quibble, I could not fault the hotel and would definitely stay here again.

  • Stayed: June 2013, traveled as a couple
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1  Thank deanj89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshfieldHouse-Katie, Owner at Ashfield House Hotel & Restaurant, responded to this reviewResponded June 10, 2013

Thanks for your review, glad you enjoyed your stay. We are only a small team here and when we are dealing with weddings etc it can be difficult to man reception at all times but I will speak to my staff and make sure Reception is checked more frequently. Hope to see you again, keep checking laterooms for bargains but feel free to book direct, we will always match the price.

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Reviewed June 8, 2013 via mobile

On may 18th 2013 Ashfield house is where we chose to hold our wedding breakfast and reception and I am so glad we did. We booked our wedding 18 months prior to the event and the payment plan and contact from the hotel was so easy and simple.
Once we came to a couple of weeks before we began going through final details, nothing was too much trouble. The venue was getting refurbished the week before my wedding so I started panicing when I saw it wasn't finished on the Thursday before. But Katie reassured me that everything would be fine and finished and true to her word the day came and it looked amazing. Katie was an absolute star that day and could not do enough for us. Also all my guests commented on how amazing the food was.

I would say to any bride out there looking for a beautiful venue with a personal touch and loads of character then look no further. You've found it.

Thank you Ashfield house for making our day so perfect,

Mr and mrs Belshaw

  • Stayed: May 2013
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2  Thank Beckybelshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshfieldHouse-Katie, Owner at Ashfield House Hotel & Restaurant, responded to this reviewResponded June 20, 2013

Thanks for your kind words, I am so pleased you got the wedding of your dreams, congratulations and perhaps we'll see you for your anniversary!
Katie x

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Reviewed June 1, 2013 via mobile

A very old house with a fair bit of history...Ashfield House doesn't pretend to be anything it's not. The furnishings are old, the hallways and staircase are beautiful and the bedrooms are massive...yes the carpets were a little worn but the old furniture and decorations were well in keeping with the building. We were amazed to discover our bed was an original 1940's metal base...with a comfy new mattress. The staff were pleasant and helpful and the chef happily rustled up a cooked breakfast even though they usually only serve continental on weekdays. All in all, a relaxed, comfortable and clean place to stay at an excellent price :)

  • Stayed: May 2013
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Thank Fran B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshfieldHouse-Katie, Owner at Ashfield House Hotel & Restaurant, responded to this reviewResponded June 1, 2013

Thank you for taking the time to leave a review, they are very helpful to prospective guests!

I'm pleased you enjoyed your stay, yes our carpets are a little worn in places but we are halfway through our ground floor renovations (which include structural work, decoration and new flooring) set to be complete by the end of this year (you mustn't have been in the Langtree Suite - the new wood floor is fabulous!)

Thank you again, Katie

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Additional Information about Ashfield House Hotel & Restaurant

Address: Ashfield Park Drive | Standish, Wigan WN6 0EQ, England
Location: United Kingdom > England > Greater Manchester > Wigan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 B&Bs / Inns in Wigan
Number of rooms: 15
Official Description (provided by the hotel):
Built in 1755 Ashfield House is an elegant English Country House standing in its own landscaped grounds and overlooking the Douglas Valley. We host exclusive weddings, functions and conferences in style and also have a first class restaurant Sunday Lunch. The original sweeping staircase, beautiful bay windows, ornate columns and panelled library bar create a special atmosphere that is quite unique. We are 5 minutes from the M6 motorway but you will feel the peace and quiet of a country manor house. All of our ground floor areas are disabled access friendly. ... more   less 
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Also Known As:
Ashfield House Hotel And Restaurant
Ashfield House Hotel & Restaurant Wigan, United Kingdom

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