My wife and I thought we would try the newly opened restaurant at this hotel..
I phoned at lunchtime on Saturday and made a reservation for 8.00 p.m. in the restaurant.
We arrived at 7.45 p.m. The restaurant and reception were empty so I spoke to a pleasant young lady at the bar. She called a male member of staff and we explained that we had booked a table. We were told that the man who would have taken the booking wasn't in and that there was nobody in the restaurant that night.
As we had come for a meal, I asked if there was anything they could do for us. The guy said he could order us a chinese and laughed. At that point I turned to leave and he said "what do you expect me to do about it"? I said "it's your restaurant" and walked out. He shouted after us "and don't bother coming back".
I understand that mistakes can happen, but the least I would have expected was an apology. I am disgusted at this treatment and will certainly never set foot in that establishment again.
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- Also Known As:
- Bel Air Hotel Wigan, United Kingdom