When me & my partner first went in we could see there was plenty of free tables but were told these were all taken so we would have to wait whilst they cleaned a table for us. That wasn't a problem as it was a saturday lunchtime time and we expected it to be a little busy. We were eventually given a table which gave us beautiful views over looking the bridge and the river.
From when we first sat down we were surrounded by several dirty tables that weren't cleared until we were getting up to leave.
Our waiter did promptly take our drinks order, and returned with a lemonade and a flat diet coke. It was a good 5 minutes before we saw another member of staff to ask for a replacement drink. No apology was offered it was taken taken away and the new drink placed on the table a few minutes later, again no apology.
We ordered the baked italian cheese & dipping breads for a starter. Which i have to say was lovely. My partner in the mean time wanted to order another drink, but no one came back to check on us until we had actually finished our starter.
We then had mozzarella carrozza, arancini from the specials, a diavola calzone & a side of courgette fries. The mains took a little over 30 minutes to arrive, (by this time we were 1 of only 6 tables left) and when it did one of the dishes was cold. We had to ask for more cutlery as the waiter who cleared our starters had taken all of it from the table. Unfortunately by the time we realised the dish was cold we couldn't see anybody to tell.
Again no one came to check back on us whilst we were eating to see if we were alright and ask for more drinks. Our plates were just cleared away as well without so much as a 'how was everything?'.
We then had to ask someone if we could order some puddings as we hadn't been offered a menu. We had a molti strati, which was alright, very artificial & sickly.
This was the first time we had been to a Bella Italia in a few years, and i'm sorry to say I wont be rushing back .
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