I paid £45 per night, so perhaps I shouldn't have expected too much...and I certainly didn't get it! No fridge, no safe, no toiletries, no telephone, no room service. No lounge for guests, only a few chairs and some vending machines in Reception. It feels like an airport transit lounge! Yes, there was a kingsize bed but the duvet was so thin that I was cold even after asking for a second duvet to put on top. The brown velvet 'throw' was simply for decoration not a blanket! The room was heated by a switch-on electric heater. The carpet was filthy, the loo didn't flush properly, the sink didn't drain away well. The hotel was full, so changing rooms was not an option. There is plenty of parking, because the hotel is not in the centre, it's half an hour's walk away or a £6 taxi ride or local bus. The only local feature is a retail park. If you want breakfast, you have to walk across the car park to the fitness centre cafe, where apart from the cooked breakfast or baked beans, you can buy a 'porridge snack' in a plastic pot, toast with plastic packets of jam or a range of pre-packaged snacks - it's all pretty grim and over-priced. I had emailed to ask if we could check in at 12 rather than 3pm but nobody replied. The plus points for some guests are the fitness centre and pool, the easy access to the motorway and the free wi-fi. But for me the negative points far outweighed these few positives. It just felt sad and slightly shabby.
- Official Description (provided by the hotel):
- The Bannatyne Hotel Durham provides quality accommodation at great value prices. If you need to stay in the North East of England on business or for pleasure the Bannatyne Hotel Durham will provide you with the facilities you need. FREE parking, FREE wireless broadband internet and FREE access to the Health Club ... more less
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- Also Known As:
- Durham Bannatyne Hotel