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“Exceptional Staff & Value For Money”

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Premier Inn Durham East Hotel
Ranked #3 of 18 Hotels in Durham
Certificate of Excellence
Reviewed December 9, 2010

Having travelled down from Scotland for 8+ hours in a journey that would normally be less than half of that due to the snow/ice what a welcome place this was to end up at.

Quick check in and very friendly staff especially the late who was working late in 27/11/10 who made a point of catching up with my children to give them pictures and crayons to colour in.

Good sized family room and best of all the beds for the kids were already made!

Due to the weather we decided to eat on-site at the Table Table(?) adjoining restaurant and were glad we did - Good menu choice, great kids meals and very attentive staff. Breakfast was also good with plenty to choose from.

  • Stayed: November 2010, traveled with family
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1  Thank Gordi36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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559 - 565 of 580 reviews

Reviewed October 22, 2010

Stayed here just for one night, but I will definitely be back, the staff couldn't help you enough, everyone was friendly, rooms were to a very high standard of cleanliness, had a lovely unbroken quiet nights sleep, overall a great place to stay.

  • Stayed: October 2010, traveled on business
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Thank littlebiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Durham East Hotel, responded to this reviewResponded October 25, 2010

We are pleased that your stay with us was a good one. Our team will be delighted to receive your feedback as it is really important to us that our guests are happy with the service they receive. Thanks for taking the time to review your stay we hope to welcome you back in the future.

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Reviewed September 23, 2010

Firstly, this is a very nice hotel. The staff were friendly, and the room was clean and good quality. I arrived to find that part of the hotel was having work done -- builders! -- but in fact I had no problem.

Location of the hotel is not bad. It's very easy to get to from the A1, there's plenty of parking. There's a 24 hour Tesco about 5 minutes drive away. It's easy to get into Durham city centre by car, but NOT walkable.

However, there was one problem. There is NO "quiet side" to the hotel. You may think there is, after looking at Google maps and streetview. One side faces the road coming into the industrial estate, so is a little noisy. But the other appears OK, facing out the back over an access road and then onto grass with some sort of amateur football pitch in the distance.

Unfortunately that access road gets used to park lorries. Truck drivers who are staying at the Premier Inn park their vehicles along there, parallel with the hotel. So they arrive in the evening, and they go out there in the morning. They start up their trucks ca. 7am and let them idle. And idle, and idle. Like all Premier Inn's, this one is flimsily built. You WILL be woken up by the sounds of heavy diesel engines running.

The solution, of course, is for the management to get onto this and get a yellow line painted down that road. But until they do, I can't recommend staying here. Who wants to be woken at the crack of dawn every morning?

  • Stayed: August 2010, traveled on business
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1  Thank 123,456,700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Durham East Hotel, responded to this reviewResponded September 28, 2010

Thank you for taking the time to review your stay at our Durham East hotel. At Premier Inn we endeavour to ensure all our guests have a comfortable and quiet stay and do apologise that you were disturbed by external noise during your time with us. Please be assured your comments has been noted and will be followed up with the Management Team at our Durham East Premier Inn. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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Reviewed August 16, 2010

This hotel restored my faith in customer service. Everywhere I turned someone was trying to help me... I needed a teaspoon at breakfast zip it was there. In a rush for a coffee....zip here's a new pot. Amazing! The food was excellent and good value, room clean and exceptionally quiet so no complaints there. Nice atmosphere at dinner - low lighting and cosy corners. As a lone diner I felt completely comfortable and had a nice relax. Premier Inn Durham East you should be a flagship for your company. Whatever the manager is doing he / she is doing it just right.
Oh and the kids menu is great (I was having a nosey) and they seem to have struck the balance right. Not all junk food and decent options for kids. i.e. stuff they will actually eat :-)

  • Stayed: August 2010, traveled on business
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Thank Jigsywigsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2010

Booked this hotel for one night of a two night stay, visiting family nearby. We've stayed in Premier Inns before so pretty much knew what to expect.

Location-wise, not the best - on an industrial estate (although this is made clear on Premier Inn's website) and right next to a giant indoor football arena. Also walking into Durham isn't really an option as it's a good mile or so away - but there IS a bar serving food literally next door. However if you do your homework before booking your room, you'd be aware that it's not that close to the city centre (we knew anyway as we grew up not far away). The only thing that surprised us was the significant amount of traffic noise in a small industrial estate, on a Saturday morning.

If you've stayed in a Premier Inn before then you'll get exactly the same here as you have at their other locations - superb, polite and helpful staff, spacious room, a few more frills than Travelodges and a lovely comfy bed. And this time the pillows were like marshmallows, your head just sank into them....soooo comfy!

Unlike Travelodges you get a hairdryer supplied and toiletries in the bathroom - so although we paid more than for a Travelodge, it's nice to have one or two "extras".

Staff were a complete credit to the brand - young lady receptionist was as helpful as could be and calm under the pressure of a busy reception with several people waiting to check in, really couldn't have been more helpful. Even the cleaning staff we passed on our way to check out all smiled, said hello and held doors open for us as we took our luggage downstairs.

The only single 'fly in the ointment' was that on arriving, before we'd even fully opened the bedroom door (room 46), we were hit by a strong smell of damp which seemed to come from the bathroom. We kept the bathroom door shut, kept the room window open and put the fan on in the room, and this helped keep the smell at bay - apart from if you were actually IN the bathroom!

If you're after value for money though, this is a satisfactory place to lay your head for the night.

  • Stayed: July 2010, traveled as a couple
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Thank Oldbrookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2010

we stayed two nights for the Durham Miners gala Everyone at the hotel was very helpful and friendly. you can catch a bus into Durham quite easily but its just as cheap to get a taxi and the reception staff are more than happy to do this for you. Dissapointed that you had to pay for the internet and we could not ring room to room on the phone provided. We would definately stay here again. The breakfast was excellent, served hot when you were ready for it.

  • Stayed: July 2010, traveled with friends
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Thank yorkshiremiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Durham East Hotel, responded to this reviewResponded July 14, 2010

It is great that your enjoyed your stay with us and your found our hotel and great location to your liking. Our team are committed to ensuring all our guests receive the best possible service and your feedback will be very much appreciated. Thanks for your review we look forward to welcoming you back to Premier Inn in the future.

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Reviewed April 1, 2010

This really is a very good Premier Inn. From checking in, to service in Table Table at both Dinner and Breakfast to checking out the service was well above average. All staff were helpful and friendly. I got the room on a £29 deal, paid £20 for Dinner and Breakfast. At these prices and service I will be back.

  • Stayed: March 2010, traveled on business
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Thank johnthebattery46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Durham East Hotel, responded to this reviewResponded April 27, 2010

We delighted that your stay with us met your expectations and you experienced the high level of service we endeavour to give our guests. Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to delivery the best service. We do look forward to welcoming your back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Durham East Hotel

Address: New Ferens Park Broomside Park | Belmont Industrial Estate, Durham DH1 1GG, England
Location: United Kingdom > England > County Durham > Durham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#6 Romantic Hotel in Durham
#6 Business Hotel in Durham
Price Range: $66 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Durham East Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Perched on the leafy outskirts of the historic county town of Durham, ideal for local business ... more   less 
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Also Known As:
Premier Inn Durham East Hotel Durham

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