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“Nice and clean hotel”

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The Honest Lawyer Hotel
Ranked #9 of 19 Hotels in Durham
Certificate of Excellence
Wigan, England
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice and clean hotel”
Reviewed August 14, 2012

Just came back last week from a couple of nights away, stayed in the Honest Lawyer hotel during the week. It was a fairly quiet hotel athough the maid did try to get into our room at 9am the first morning, a bit eager.... Didn't eat in the restaurant or try the breakfast so can't comment on that but thoroughly enjoyed the Prosecco from the bar.......staff were pleasant and the rooms clean so no problem there. We got the bus into Durham city which is right next to the hotel so easy to get too. Would stay again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank fishertuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, Front Office Manager at The Honest Lawyer Hotel, responded to this review, August 18, 2012
Dear fishertuk,
Thank you for your review of the hotel, i'm delighted that you enjoyed your stay and that everything was to your liking. The bus route that stops right outside of the hotel is very popular with our guests so i'm pleased that you were aware of this. I look forward to welcoming you back to the hotel in the near future, if there's anything that I can help you with please don't hesitate to contact me directly.

Kind Regards

Julie Naylor, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Royal Tunbridge Wells, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 13, 2012

This was our third or fourth weekend over the past two years at the Honest Lawyer. It is a good value hotel and serves excellent food and beverages. However it is now showing some signs of wear and a little ivestment is needed just to update rooms and communal areas but they are always clean and satisfactorily furnished. We like being away from the main part of the hotel with the car outside your front door. Good flat screen TV and bathing and shower facilties are good and the rooms we have been allocated have always served our need as people visiting local family. I would suggest that the area by the rear entrance which seems to be used only to access the main bar (it is in effect the rear entrace but is the first door to the hotel you see when you drive in) be given a more inviting refurbishment - we also found it had a odd smell and the cigarette butt container near the rear entrance should be removed. The staff have always been excellent and friendly. The windows only open a couple of inches but they are on the ground floor. There is a lovely decked are if you fancy a drink outside. Excellent breakfast provided.Nothing was too much trouble for the staff.

Room Tip: Don't worry about the colour of the doors to the rooms!!
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, Front Office Manager at The Honest Lawyer Hotel, responded to this review, August 18, 2012
Dear Roger G,
Thank you for your feedback on the hotel. I'm pleased that you enjoyed your stay with us, especially the breakfast. Since your visit we've taken your points on board and have given the Atrium area that you described a spruce up with a new layout, decoration and we have replaced the old cigarette container with a better option. The whole area now looks a lot more inviting & I can't wait for you to see it upon your return to the hotel. If there's anything I can help you with please feel free to contact me directly.

Kind Regards
Julie Naylor, Front of House Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Notts
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 13, 2012

Just had a 2 night stay at this great best western. It says number 1 for food in durham and it definitely lives up to the claim. Meals were excellent. Breakfast too. Had an upgraded room in the main buliding on the front. Some road noise but much quieter after 11.30pm so didn't affect us too much. Staff were all very friendly and welcoming and nothing was too much trouble. excellent location for Durham - 3 miles or so and main car park just on your left as you approach the city.

Room Tip: upgraded rooms larger - ask for one facing the rear if you are a light sleeper
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Sunseekers1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, Front Office Manager at The Honest Lawyer Hotel, responded to this review, August 18, 2012
Sunseekers1000, thank you for your positive review of the hotel. I'm delighted that you thoroughly enjoyed your meals with us, and that you enjoyed your upgraded Four Poster room. We hope to see you again soon, if there is anything that I can help you with please feel free to contact me directly.

Kind Regards
Julie Naylor, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
105 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 10, 2012

This was a deal with KGB so for the money it was brilliant. I love Best Westerns both here and abroad as they have particularly nice bars.reception areas and lovely staff. Our room was a motel type room away from the main body of the building and left a lot to be desired. It was scruffy (but clean) and had a very peculiar smell to it. The food in the restaurant was superb as was the bar area. It was too far to walk into Durham and as himself decided that as it was a Saturday he was going to have a drink we thought we would get bus. well we waited and waited until deciding to jump in a taxi (which was then followed by about 3 buses). For what we paid it couldn't' be faulted but I think if we go again we will ask for a room in the main part of the hotel.

Room Tip: I would defnitely ask for a room in the main building. I don't know what they are like at this...
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  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
Thank ludlowcca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, Front Office Manager at The Honest Lawyer Hotel, responded to this review, August 11, 2012
Dear Marchbirdy,
Thank you for your review. I’m delighted that you enjoyed both our bar & restaurant, and that the food served was to your liking. I’m sorry to hear that you felt the room was not to an acceptable standard, we have a rolling maintenance plan in place so it may well be that your room has since been looked at, however I am pleased to hear that the room was clean. If you’d like to discuss this review any further, please contact me directly at the hotel.
Kind Regards
Julie Naylor, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed August 9, 2012

I love this place! The best nights sleep in years, excellent food and service to match. Ive stayed a number of times in the 'motel style' rooms however I managed to get a room inside the actual hotel and it's even better! Don't get me wrong, the other rooms are lovely with everything you'll need from digital widescreen tv's to gorgeous modern bathrooms however the most recent room was v special. Jacuzzi, balcony, personal robes and the biggest, softest bed I have ever slept in. Also If you get a chance to dine here make sure you check out either the lamb or the pork - 1st class. Finally a word on the service, FANTASTIC......from management to bar staff they are all really interested in delivering great service....well done guys

  • Stayed August 2012, traveled on business
    • Value
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Helpful?
Thank Roy_m186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, Front Office Manager at The Honest Lawyer Hotel, responded to this review, August 18, 2012
Roy_m186337, thank you for your glowing review of the hotel, it is greatly appreciated by all of us here at the hotel. I look forward to welcoming you back to the hotel soon, if there's anything at all that I can help with feel free to call me at the hotel directly.

Kind Regards
Julie Naylor, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, England, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 6, 2012

We stopped off to break the journey to Berwick and did find that, although we knew about the American style courtyard rooms, there was no kerb appeal, The outside doors of the rooms are really drab and dower. Its great to park outside your room though. Inside the rooms were tatty and the window only opened a couple of inches which would have been a nightmare if it was hot as there was no air conditioning. The back of the grounds were neglected and there was rubbish in small piles as we walked around. That said the staff were lovely and the food great. We would not stay again because of the rooms unless we could be in the main hotel building. Sorry!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gillian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, Front Office Manager at The Honest Lawyer Hotel, responded to this review, August 11, 2012
Dear Gillian J,
Thank you for your review. I’m pleased to hear that you enjoyed the food & customer service at the hotel however I’m sorry to hear that you were disappointed with your room. We have a rolling maintenance plan to keep on top of any maintenance issues which arise in the rooms. At this time of year the limited number of Four Poster rooms in the main building are popular, if you’d prefer to upgrade to one of these on your return to the hotel, please let us know at the time of booking.
Kind Regards
Julie Naylor, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 31, 2012

stayed just the night to have a great day and night in durham city centre. it was about 3 miles away you need a taxie cost was about £10 room 54 on top of the reception was amazing clean tidy service was amazing the food was great would stop there again.

Room Tip: rooms at the front was a little noisy from the traffic and the rooms at the back was quiter
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linda120359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, Front Office Manager at The Honest Lawyer Hotel, responded to this review, August 10, 2012
linda120359,
Thank you for your kind review, your feedback is really appreciated. I look forward to welcoming you back to the hotel in the near future. For future reference if you return to the hotel, we do have a bus stop right outside of the hotel which runs very frequently, and is much cheaper than a taxi, timetables are available at Reception. Kind Regards, Julie Naylor, Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Honest Lawyer Hotel

Property: The Honest Lawyer Hotel
Address: Croxdale, Durham DH1 3SP, England
Location: United Kingdom > England > County Durham > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Business Hotel in Durham
#6 Family Hotel in Durham
#7 Romantic Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Honest Lawyer Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
The Honest Lawyer Hotel, a 46 bedroom, 3* hotel and AA rosette restaurant is a modern hotel offering a friendly welcome, comfortable accommodation and a variety of dining options, all ideally located less then 3 miles from Durham City Centre. ... more   less 
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Also Known As:
Best Western Durham
Durham Best Western

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