Have been using this restaurant for several years, and always had a reasonable meal. However on this occasion, on walking in we noticed that there appeared to be a certain apathy among the staff with several young waitresses standing around talking. However we got seated within 3 or 4 minutes, and placed our order. My starter was King Prawns which were acceptable, although nothing brilliant, and my main course was steak. It was awful. I complained to the lady who served us, and I saw her tell a guy whom I took to be the manager. He then decided not to have any eye contact with me, and didn't come to the table to see what the complaint was.
When I received the bill the steak or any part of the cost had not been taken off. I paid the bill and then complained again to the manager, who just laughed, and told me I should have complained before. We wont be going back. If I have to pay for a meal that wasn't anywhere near the standard, then so be it, but to have a laugh about me complaining at what he thought was the wrong time, and neither asking me to go back, or offering some recompense is not on. I kept my complaint very discreet as the restaurant was approximately, 50% full, and if you make a song and dance about these things, it gives other people the opportunity to jump on the bandwagon when they haven't had a bad meal. Maybe I should have let myself be heard.
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