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Reviews (2,937)
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Reviewed September 18, 2017

..to visit this hotel - if you're coming to Durham - this is an ideal location. Friendly and responsive staff and easy walk to the city centre the city centre. Easy access to the river for great short walks or runs if you're up to it!

  • Stayed: September 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Mick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 20, 2017

Dear Mick M,

Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I am pleased to hear you found the team to be friendly and helpful during your visit, please be assured your feedback has been passed over to the team.

I look forward to welcoming you back to the hotel in the future.
Kind regards
Tom
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017 via mobile

Stayed here in two rooms with friends whilst visiting Durham. Weekend of Great North Run so lots of visitors and a hefty price tag for Saturday night at over £200 per room for b&b mollified a bit by lower rate for Sunday at just over £100 per room. This is a top class hotel with convenient parking on site although there is a charge (£15 for 2 days). The location is ideal for visiting the city centre being 5 minutes walk from market place and 10 minutes from Castle/Cathedral. It is also removed from the more lively Walkergate which can be a little boisterous at weekends particularly Friday and Saturday nights. Rooms are spacious and very comfortable and everything works. Breakfast is buffet style and you can special order eggs benedict etc which are delivered to your table. Food quality is good and staff are plentiful, helpful and friendly.
On the minus side we had to seek a supply of biscuits and tea bags from reception as there weren't any in one of the rooms. When this recurred on day two we were advised that the delivery hadn't turned up on the Friday! At £200 per room this is poor, surely someone could have popped out to Tesco and bought a few packets for the hotel? That aside we enjoyed our stay and the location and staff are first class. We have used this hotel before and will probably again, will bring a supply of biscuits next time though!

Stayed: September 2017, traveled as a couple
Thank meonwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 20, 2017

Dear meonwanderer,

Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham.
I look forward to welcoming you back to the hotel in the future.
Kind regards
Tom
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017 via mobile

Had a great stay in this perfectly positioned hotel. Great room great spa and great breakfast. The only negative was a slightly grumpy receptionist on arrival who was almost telling us off when we didn't know how to check the car registration into the machine!
Other than that a great hotel.

Stayed: September 2017, traveled as a couple
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 20, 2017

Dear Sarah,

Thank you for your feedback I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham. I am sorry to hear you did not feel our Receptionist was very empathetic of your situation with the parking eye machine. Please be assured your comments have been passed over to the team.

I look forward to welcoming you back to the hotel in the future.
Kind regards
Tom
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2017

We were on the 2nd floor. We didn't have a view of the river which I think you pay extra for in better rooms. Room was large with tv, free wi-if, plenty of towels. Hotel was clean & welcoming plenty of options for dining. We ate across the river in Ask Italian it was delicious. A super nights stay in Durham central for all the sights.

Room Tip: Rooms over looking the river have best views.
  • Stayed: September 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Brenda Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 16, 2017

Dear Brenda Jane M,

Thank you for your feedback, I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham.
I look forward to welcoming you back to the hotel ion the future.
Kind regards
Tom
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2017

Stayed for four nights room ok overlooking river, bed comfortable. Breakfast ok but food not very hot and plate warmer not working well. Room was not cleaned on one occasion and on another we were asked if we wanted it cleaned. Staff very friendly and cannot fault their survice levels

  • Stayed: September 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank PicklesFarnborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 16, 2017

Dear PicklesFarnborough,

Thank you for your feedback, I am delighted to hear you enjoyed your recent stay with us here at Radisson BLU Durham and found the service from the team to be friendly and efficient.
Please be assured that your comments have been passed over. I look forward to welcoming you back to the hotel in the future.

Kind regards,
Tom
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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