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“It does what it says on the tin”

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Premier Inn Durham City Centre
Ranked #2 of 19 Hotels in Durham
Certificate of Excellence
Grimsby, United Kingdom
Level Contributor
126 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“It does what it says on the tin”
4 of 5 bubbles Reviewed November 19, 2012 via mobile

We stayed here this weekend on a special deal, nice place, staff good, meal deal £22 each dinner and breakfast was really good value. The central location was great for us (me being disabled) the hotel changed our room without any fuss to a room with walk-in shower. Great place to stay for anyone going to Durham.
Only one thing wrong......the signage outside needs to be illuminated please!

Stayed November 2012, traveled as a couple
Helpful?
1 Thank 827SharonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (229)
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English first
Darlington, United Kingdom
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed November 17, 2012

Third visit to this hotel. Stayed for one night, only paid £19, cheaper than paying for a taxi home after a night out. Great location. Car park next door to the hotel, reduced rate of £7.50 for 24 hours. Check in quick and easy, friendly staff. Rooms have everything you need, spotlessly clean. Beds really big and very comfortable. Did not use the restaurant or bar. Will definitely stay again next time they have a £19 room sale. Would recommend to anybody visiting Durham.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Partygirl99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, United Kingdom
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed November 12, 2012

This is convenient for central Durham, and offers all the usual Premier Inn key selling points:

- clean
- straightforward
- fair price for no frills

This one had particularly friendly and helpful staff, who are a credit to the company.

Now for the negatives:

- The food from the in-house kitchen is awful, so don't make the mistake I did and eat in due to feeling tired, just go out, or you will regret it.

- Lorry noise (?dustcart) needlessly revving aggressively and manoeuvring for ages in the street outside at about 0500 disrupted my sleep.

- mattresses very hard

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lotuseater888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Durham City Centre, responded to this review, November 16, 2012
Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina
Social Media Team,

Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
4 of 5 bubbles Reviewed November 12, 2012

Stayed here many times now.., as location is EXCELLENT for Durham City Centre..
Request a room facing The Leisure Centre (or the front of the hotel) upon check in.., otherwise the noise from the nearby bars will keep you awake until the early hours of the next day..., especially at weekends..
Book early for best rates.... We got a room for £19 per night between Christmas and New Year.....!
And remember to get your car park ticket validated at reception for reduced parking rates...
One last tip.... Take a cool bag/box with a few drinks in for the room...., (and get glasses of free ice from the bar if necessary) as the drinks at the in-house bar are 'pant wettingly' expensive.....
Follow the advice above..., or there is a good chance your budget hotel stay will end up being anything but......!

Room Tip: Get room facing adjacent (but unconnected) Leisure Centre for a quieter more enjoyable stay..
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 11PAC11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham
Level Contributor
257 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

We stayed here for one night room only whilst being in Durham with friends. Check in took longer than we would have liked as there were problems with the computer system. However, the staff were friendly and polite and extremely apologetic.

The hotel is very central, next to the river and a 10 min walk into the centre. The room was clean and comfortable, however quite noisey on an evening as it is directly next to the "nightspot" of Durham. We used the bar facility which was nice to use after a night out.

I would recommend this hotel to those wanting a night out having fun, but not for a quiet evening as you can hear the clubs and people walking by.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissBurlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north west england
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed November 10, 2012

As a family we have stayed at this hotel on 4 occasions. Our most recent stay was not without incident though, mainly due to the new systems in place at the car park the hotel have 'arrangements ' with !

Our 4th trip could very well have been our last, at this once very good hotel , but after reflecting on our complaints the hotel have been in touch and have accepted their part in an awful stay, mainly at the hands of the car park they recommend and a couple of staff at the hotel who have yet to understand what customer service really is !

So we are prepared to give them another 'try', as I am sure they will have learned from the experience , as have we!

Its a good hotel , in a good location, with some very good staff, such as Donna who really knows what customer service is ! I've seen this hotel drop over time from 1st to third place on the TA ratings index , maybe issues such as mine will spur them on to strive for 1st place again, which would be good !

Room Tip: The higher , the better!
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hinfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

We got the usual Premier Inn standard - smart, clean, tidy, very comfortable excellent service at reception. Then the Slug & Lettuce across from our room had a Halloween Party til 2am - ugh!

Not really Premier Inn fault but they were true to their word and we got a full refund for the booking - nice one Premier Inn

Room Tip: Rooms opposite the Slug and Lettuce may be subject to sleep disturbing noise especially on party nig...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mabel-Alfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Durham City Centre

Property: Premier Inn Durham City Centre
Address: Freemans Place | Walkergate, Durham DH1 1SQ, England
Location: United Kingdom > England > County Durham > Durham
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Durham
#3 Family Hotel in Durham
#3 Business Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Durham City Centre 3*
Number of rooms: 103
Official Description (provided by the hotel):
Located in the centre of Durham, home to the World Heritage Site of Durham Castle and Cathedral ... more   less 
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Also Known As:
Premier Inn Durham City Centre Hotel Durham
Durham Premier Inn

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