Having stopped before at the Imperial Hotel (part of the same group) I appreciated the stay would be of a different standard. Whilst this was the case the welcome I received at reception was exemplary and nothing was too much trouble for them or indeed all other members of staff. The room was clean and had good quality towels. I decided to eat in the bar and again received very good and prompt service. Special thanks should go to Nathan who took ownership of a problem I had and within minutes had advised me of what would be done to remedy the issue.
Although it is unlikely that I would use the hotel for my Wife and I this in no way is a criticism of the hotels attributes - it is simply that we have become accustomed to the finer qualities in our life and now prefer a minimum of a 4 star hotel. I would however use it again for a business trip.More