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“Lovely hotel”

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The Duke of Edinburgh Hotel
Ranked #4 of 13 Hotels in Barrow-in-Furness
Certificate of Excellence
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely hotel”
Reviewed June 10, 2013 via mobile

We booked this through booking.com however I called the hotel to check we could get a cot and was told we had the wrong room for this but was upgraded as we had paid the same amount anyway!(lesson learnt to always try hotels direct!). All the staff we came across were pleasant and more than helpful. The bathrooms were amazing in both of our rooms and breakfast was brilliant and included in the price. Would definitely stay here again!

  • Stayed June 2013
    • Value
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Helpful?
Thank Ktlj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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504 reviews from our community

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Traveler tips help you choose the right room.   Room tips (79)
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bolton
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2013

Upon arrival we were advised that the car park was across the road - this is across a main intersection and unsuitable for children and also transporting suitcases. I had booked a superior double for my 12 year old daughter and an executive double for ourselves, I had asked for the rooms to be together and again upon arrival I asked was this possible - without even checking the computer (Laura, I think - receptionist) told me that they were busy and had no other rooms near each other available - 2 different floors.
we then went to have lunch in the restaurant, the bar person a young lady (new) was competent and politely attentive. Lunch was below average with the sandwiches being served without the bread being buttered, the rest was ok.
We then went to the rooms which were now ready, my daughters room was ok a few cracks in the walls showing a tired hotel that needs some TLC. Our room was quaint but had some issues -with the toilet constantly running and the lighting confusing and some not working - dinner we had room service, not only are you charged for the food but a £5 per person sur charge was added for delivery - this is the first time I have ever had this in 33 years in the hotel and restaurant industry in 4 and 5** luxury hotels. again the food was average and the steak was more like rump than a sirloin...food served warm not hot....
The internet was not working and when I rang reception I was told that this was normal and if I couldn't get a signal I should go and sit in reception as the WIFI was good there, the entire family use the internet regularly and as this was an important factor in booking the hotel I found this unacceptable. I pressed further and then the WIFI was rebooted and then hey presto it worked....
Staff seemed as if any request was a little too much trouble and that the guest was a bit of an annoyance.....Coffee and tea in rooms were not refilled when the room was cleaned as I said 4 star this is not.......Expensive for the service given - Being in the industry we would of liked to have this conversation with a member of management but when we started to mention things about the way they handle the credit card payments, the receptionist got up said she didn't wish to argue with us, and walked away at this point it seemed pointless to try and make our point in order that they could find solutions to the issues we had had, so that they would not be repeated. Once upon a time I'm sure this was a beautiful hotel sad really....

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank tonyswilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunHotelLancaster, Owner at The Duke of Edinburgh Hotel, responded to this review, June 3, 2013
Thank you for taking the time to write a review.

I'm delighted to say we rarely get poor reviews like this, however I am delighted to respond to your completely unfair comments.

Firstly, there are increasingly few town or city centre hotels anywhere that still offer free parking in a designated car park. The car park is precisely 34 yards from the hotel's entrance and has recently installed pedestrian crossings for the entire journey. It takes approximately 40 seconds from car to hotel entrance and we charge £0 for parking in the centre of Barrow. There is no other hotel in Barrow town-centre that guarantees parking for all its guests. You could park on the street like the majority of our competitors' guests next time, perhaps you'll even get closer than 34 yards from the front door.

With regards to the lunch. The sandwich was buttered, the waitress explained this to you at the time.

The hotel is 130 years old. You're right, it does "require TLC" and that is why we have spent over £2.5m on the building in the last six years, employ a full time maintenance manager and have a 12 month rolling programme of room refurbishment. I'm thrilled you found your room "quaint".

Your comments regarding our room service policy is most baffling. I actually do work in the hotel industry, (thus I'm allowed to post this response) and I can tell you that many hotels operate exactly the same system as ourselves. Rather than offering a limited, expensive "room service menu" we simply offer our entire menu and add a £5 room service charge per person. I'm further surprised that someone who has apparently spent "33 years in the hotel and restaurant industry in 4 and 5** luxury hotels" has never actually posted another review on any other establishment.

Regarding the wi-fi. You complained, it was re-booted and worked. The staff genuinely did try their best with you.

Our staff did not find your every request a "little too much trouble", in fact they were very patient with an individual who found fault with every element of the experience from parking through to our card payment system.

To be frank, our staff tried in every way humanely possible to accommodate you. It was a very difficult experience for them. I have spoken to each person you encountered during your visit and all of them said they did everything possible to make your stay acceptable. However, seemingly it was nowhere near adequate.

I apologise that our hotel was not able to reach the heights you expected. We work extremely hard to offer an excellent experience for our guests, however occasionally it's just simply not possible to please absolutely everyone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, United Kingdom
Level 4 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 29, 2013

Picked this hotel to attend a family wedding..Traditional hotel has been refurbished in modern style.Had an executive room on third floor and it was very clean and well equipped. Settee and chair, spacious bathroom with huge shower and separate tub. Separate dressing area with plenty of sockets. Extra pillows, nice cups and saucers, proper glasses (not plastic), nice pictures and large comfortable bed. Room (305) was quiet as requested although the floor creaked so that may have been a problem for the people below us I tried to think of anything missing and a full length mirror would have been nice and possibly a safe as it is difficult to carry camera/jewellery/kindle all the time. Good location for us and free parking across the road in a private carpark. Breakfast was excellent, freshly cooked and cheerfully served. Ideal for us and were pleased we had booked to stay here for a family wedding and a trip to the Lakes. Furness Abbey in the same road is well worth a visit but a bit far to walk so take the car.

  • Stayed May 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Beverley155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millom, United Kingdom
Level 1 Contributor
4 reviews
Reviewed May 23, 2013

Uncle Rob booked me a nights stay at the Duke with karting during the day and meal at night. Carpark across the road was free. Hotel is posh. Really nice bedroom and bathroom. Great bar not at all like anything else in barrow. girlfriend liked it a lot, nothing like this in Millom. Live music downstairs which we got into for free. Everything excellent will save and go again soon.

Room Tip: We had standard and it was very good.
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank Darren E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morecambe, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 22, 2013

The last time I stayed in a hotel was 2007 we just don't have the time or money to spend on them nowadays. We had a two day visit to the Duke of Edinburgh last week as part of a wedding group and it was great. I havent visited Barrow for at least 10 years and its come on leaps and bounds. This hotel was just wonderful. Its a large victorian building thats been completely renovated to a great standard. The rooms are big with all mod cons and the mattress was the best Ive slept on. Bar and restaurant are very good indeed. Food is quality and I counted at least 8 different real ales on tap. The wedding reception was handled with professionalism and class, no problems with the kids running around in such a posh place. Promised a good review and here it is chaps!

Room Tip: Our party had six rooms between us. All of them were very different and all excellent.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 19, 2013

Stayed one night as a couple on a visit to Barrow. Over all it was good, but the hotel has a slight tendency to overdo the design at the expense of convenience. It took ages to work out that you have to push the plug down again to empty the sink and I later found there were instructions on how to do this in the hotel folder.

Note to hotel: when you have to give your guests instructions on how to take the sink plug out, this is a sign that you have bought the wrong bathroom fittings.

The bar was quite trendy and busy and the restaurant hidden away in the cellar beneath this. It offers live music while you dine. The Duke of Edinburgh does not seem to be quite sure of it's a hotel or a “venue”, but it's not a bad place to stay despite this and very convenient for the railway station.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Badelynge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 15, 2013

lovely old building restored with all the mod cons you could want, downstairs nice bar and dining area with good food, music lounge / dining with live music, tribute bands each weekend, the staff are lovely and cant do enough for you, we stayed in an executive bedroom which had all modern fixtures and fittings, digital tv, free wifi, free car park... we used the hotel as a base for the west lake district as we wanted something to do in the evenings as lake district hotels tend to be a bit isolated, the hotel is a short walk to pubs and restaurants if you dont fancy the hotel every night. we had a great time and would stay here again

Room Tip: room 312 corner room top floor good views and nice size room
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bumshanky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Duke of Edinburgh Hotel

Property: The Duke of Edinburgh Hotel
Address: Abbey Road, Barrow-in-Furness LA14 5QR, England
Location: United Kingdom > England > Cumbria > Lake District > Barrow-in-Furness
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Barrow-in-Furness
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Duke of Edinburgh Hotel 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
Barrow's famous town centre hotel. Bought by Lancaster Brewery in 2006, the Duke has been completely reinvented and is now a luxury, town centre hotel with fifty one ensuite rooms/suites, a stylish cask ale bar, resident's dining lounge and stunning cocktail/restaurant cellar bar. The hotel bedrooms include flat screen televisions, Egyptian cotton linen/towels, free wifi, over-sized beds, room service and contemporary bathrooms. A new addition to the Duke in 2017 is the arrival of acclaimed, Michelin 3 star winning chef Steven Doherty. Having run Cumbrian gastro-pubs since the 1990s, Steven is now Lancaster Brewery's Executive Chef and ensures that we produce really first class dining experiences for all our guests. The Duke of Edinburgh Hotel is located in the heart of Barrow, 100 yards from the train station, a couple of minutes walk to the town centre, accessible for the Lake District by train or car and less than 5 miles from South Lakes Safari Zoo. ... more   less 
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Also Known As:
Duke Of Edinburgh Hotel
Hotel Duke Of Edinburgh

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