Firstly, I must say it is a beautiful property. But the experience would be interesting if you actually got welcomed to it. On arrival, the door was opened 'Hi-tech' by interphone. Martin the owner, calls you informally by your first name and lets you in the property. During our 3 day stay, we never actually saw him. Who we did see was Marina ( his wife, though she never actually introduced herself to us or infact even said 'Hello'). She serves the breakfast in the morning ( poor buffet - basically just cereals, yoghourts and cheap 'supermarket croissants', but decent cooked english breakfast ). It was really only on the third morning that the message sank in : to other tables she was quite chirpy, introducing herself and pronouncing a few niceties in her rather hard to understand diction. ( Don't ask her to repeat : she gets rather haughty if she is not understood ). But to us, all we got was, ''Vat do you vant for brikfast ?''. We concluded that being a married gay couple in our 50's, might have something to do with it ? We asked her for help on one evening : we asked her for a needle. My spanish husband ( who had great difficulty understanding her ) was rebuffed quite rudely. He was laughingly told : ''I have one at home, but not here''. If she is a professional 4 star guesthouse owner ( maybe she is new at this ?), I would have expected a bit more empathy, and help. Could she not just have suggested bringing one for us from her home the next morning ? We did not know that she didn't consider the guesthouse her home, afterall she is the owner ? And this made us realise that there is no personel on the property at night, so in case of emergency ( health wise or other ) you are on your own in the middle of the Lake district with no one to consult or offer help to you. It is an important point to consider. On my way out, Marina gave me my bill and uttered 'Alvays velcome' . It sounded like something she had learned from a text book and there was no sincerity behind the words. I angrily stormed off and informed her of another issue that had annoyed me : the main light switch in the breakfast room had grubby finger marks on it for the past three days ! While this property is beautiful and the room we stayed in was tastefully decorated it lacks the most important detail, a heart : someone that welcomes you and shows willing to help if need be. I have now read other criticisms about this property and most people complain about the same thing : Marina. She is not apt to run a 4 star property and she needs to read her 'Guesthouse owner guidebook' to learn how to do her job better and without discrimination.
- Official Description (provided by the hotel):
- Traditional and comfortable "adult only" Guest House with character features. Superior rooms have power showers and superior pocket sprung with memory foam beds with a choice of 5' King or 6' Super King beds. We also have saver doubles and kings for those travelling on a budget. ... more less
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- Also Known As:
- Eastbourne Guest House Hotel Bowness-On-Windermere
- Eastbourne Guest House Bowness-On-Windermere, England - Lake District