A beautiful property in stunning surroundings (would have been 5 stars). A pleasure to explore with lots to read and absorb. The 100 years of Moorcroft exhibition was also a great addition (be aware this changes in July). If you're interested in the Arts & Crafts movement or appreciate architecture and traditional craft then a visit is a must. The gallery/gift shop was lovely with a selection of hand made contemporary crafts and books all reasonably priced.
Beware though, allow sufficient time if you intend to visit the tea room (hence the 3 stars). We arrived around 2.30pm and the tea room was around half full. We counted 6 members of staff in and out of the kitchen and still, we had to wait 30 minutes plus for two drinks and a brownie. Watching the way the staff worked was purgatory, at not even half capacity, several tables had to chase up their order even being taken let alone items arriving. One couple on the table next to us almost left they had been waiting so long. Whilst the quality of the drinks and cake was good, it's such a shame that the quality of the service didn't match.
We had to wait so long that we asked at reception how long we needed to allow to look around the house so as not to miss out. Our intention in asking at this stage wasn't to complain even so, the lady was quite hostile in her responses and wanted to shirk responsibility over to the catering staff. After eventually finishing our drinks we did point out that the wait time was unacceptable that that the service we had received was below par. Their excuse was that they were really busy but for the duration of our visit there were 6 staff working and at no time did the tea room reach more than half capacity. We dread to think was busy lunch service would bring!
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