Like most hotel stays, there will always be positives and negatives. The positives in this hotel are easy.
1. it is in a great location perched on a hill overlooking Lake Windermere (it is not lake side).
2. It is a clean, hotel with ample seating in the plentiful and comfortable array of reception rooms.
3. Dinner and breakfast were of good quality.
However, the negatives far outweigh the positives and as a result of my dealings with management, the over all experience of my stay at this hotel was disappointing.
Like many travellers, we booked this hotel through a third party Internet provider (hotels.com) . As a consumer, I'm mainly concerned about getting value for money. It is no concern of mine if the hotel I book has to pay commission to hotels.com.
When making the booking, we advised hotels.com that we required a twin room(i.e. with 2 beds). It appears this request was not sent to the hotel and when we proceeded to check in, were shown to our double room with one double bed. As this room was not appropriate for our needs (and as a twin room was requested at the booking stage), we requested an alternative room. However, we were advised that any alternative room which would accommodate twin beds would come at a cost of an extra £60. While at first I thought this was a joke, the receptionist insisted that it was hotel procedure to charge is this fee. Naturally, we declined her insistence and demanded to speak to the manager. Surprisingly, the manager's stance was no better. He also persisted in seeking the fee from us to change rooms, even though the mistake was made in the communication between the hotel and hotels.com. To make matters even worse (and most unprofessional), the manager proceeded to explain to us the economics of how hotels.com operates and how tight the hotels margins were (as though we should have sympathy for him!).
As the room was prepaid, we were reluctant to go to an alternative hotel and forfeit the cost of the room. We were forced to argue our case with the manager for some time in the reception area. This is notwithstanding the fact that the hotel was not full and had alternative rooms available and it was late in the evening so the hotel was unlikely to sell all its rooms. After much debate, the manager finally waived the £60 fee when he realised we had booked dinner in the hotel restaurant. He was of the view that any "loss" he made on the room, he could recoup from us via the restaurant.
While I'm well aware hotels operate as a business and want to make a profit, I don't believe there was any necessity for this hotel to treat us as though it was money obsessed.
I wouldn't be in a rush to return here and think other hotels we stayed at in the area provide a better service.
- Official Description (provided by the hotel):
- The latest addition to the Leeu Collection portfolio is Linthwaite House, a 30-room country house retreat overlooking Lake Windermere in England’s scenic Lake District. Breathtaking views, private gardens and woodland grounds, and an award-winning restaurant make for an idyllic stay. Linthwaite House will be closed for refurbishment from Monday the 19th of June until Wednesday the 1st of November. Leeu Collection will be upgrading this popular Lake District boutique hotel in order to bring you an even better, more beautiful Linthwaite House. ... more less
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- Also Known As:
- Linthwaite Hotel Windermere
- Linthwaite House Hotel
- Linthwaite House Bowness-On-Windermere, England - Lake District