After reading the reviews and coming to bowness regularly without ever trying jacksons we decided to visit. The waiter was excellent and his customer 1st class. Everything seemed to going well until our main course arrived. We ordered 2 rare fillet steaks with fries. We were told the fillets were 10 ounce steaks but when arrived they were only 6 ounce steaks. Even though we asked for 2 rare steaks one was much smaller and cooked medium. We also asked for fries which didn't arrive. We sat waiting expecting the waitress to come back and ask if everything was ok and if we needed anything else or sauces. After 5 minutes of trying to get her attention (she was a foreign waitress with terrible attitude) I asked where our fries were and if we could have vinegar and ketchup. She abruptly said they were coming and when I turned away she threw her arms up and pulled a face to her friend. We continued to wait for sauce, vinegar and fries which still didn't arrive. I then got up to find the sauce and vinegar myself and ask for the fries again. The waitress just watched me do this after I asked her to bring them. If I hadn't of asked we would not have had the condiments or fries. After ten minutes the fries arrived but we had eaten most of our main. Still she never apologised. Once we finished the meals the waiter was very apologetic about the fries not arriving. His customer service was excellent and dealt with the mistake very well but for a business to employ this waitress who didn't care and just stood behind the counter moaning to her friend when asked for things is the reason I'm marking this place down. We were sat beside her serving counter and had to listen and watch her pull faces every time a customer asked for something. She is in the wrong job and ruining what could be a lovely restaurant and her bringing the rest of the team down who were working so hard to do a good job. When you order 2 rare steaks with fries you expect this to be served instead we had a medium steak with no fries and waited for 10 minutes when asked for fries and was served by a very rude foreign waitress. If this waitress was not working there i would go back and give it another try as one steak was excellent.
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