I agree with the people below. We had a similar experience service wise at this restaurant and also did not tip (for first time that I can remember) and would not go back. The whole evening was one of those - "We'll laugh about this tomorrow" experiences. It started with a delay with the table and no one serving drinks in the bar area and finished with the manager (I think) continually apologising and slagging off customers who had eaten there earlier in the evening. In between we had missing drinks, glasses etc. Not a pleasant experience. Oh - food was ok.
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