Booked this hotel to stay in as well as to run a two day training course in one of the conference suites. Very good value for money. To be honest the hotel itself is probably a little worn in places and a little old fashioned, but it is clean and tidy. The main plus of this place is all the staff, who really work hard to ensure you have a great stay or a good conference. We found that very little of our requests had been passed on by the local company to the hotel, so we all had to do some last minute re-organising. Mr Sheik - manager - and the rest of the staff - were really helpful and accommodating in making sure the conference went well and without a hitch. It would have been easy for them to have simply said that none of this had been ordered. Top marks for service!
- Official Description (provided by the hotel):
- The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more less
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