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“Welcoming, Clean and Good Priced.” 4 of 5 stars
Review of Borough Arms Hotel

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Borough Arms Hotel
3.0 of 5 Hotel   |   26 King Street, Newcastle-under-Lyme ST5 1HX, England   |  
Hotel amenities
Certificate of Excellence
Trentham, null, United Kingdom
1 review
“Welcoming, Clean and Good Priced.”
4 of 5 stars Reviewed November 9, 2012

Me and my partner regulary stay at the hotel, having just sold our property and living with parents, we like to have a break where we can relax and unwind.
We choose this hotel because of the welcoming staff, cleanliness of the rooms and the resonable prices.
Over the past few months i have also attended two wedding partys to which both were made a memorable day for all.
I would recommend the chicken jalfrezi from the bar menu and the breakfast is very good for the money.
The staff can not help you enough and i have not met a member that is not friendly and happy to please you.
We will defenately continue to use this hotel.

Room Tip: smokers can sleep in the outside shellys.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Amie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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453 reviews from our community

Traveler rating
    258
    114
    41
    27
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Colchester, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 5, 2012

Exactly what you would expect from a hotel 30 years ago. A pub with rooms and a function suite attached. Cheap and cheerful but not cheering. I cannot fault the manager though he was very helpful. His staff were however lacking in the intelligence dept, well the ones I dealt with anyway. Breakfast was average and served in a room with artex ceiling, and decor from the early 80's.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Gilbo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed October 30, 2012 via mobile

Room was very small with inadequate lighting and the bed was very uncomfortable.
You get what you pay for and the price reflects this.
The Reception staff were friendly and helpful upon arrival, although I was on the understanding that I had paid for my room on booking it a good couple of months before only to be told that no payment had been taken from my account when I booked and that I would have to pay there and then. Bit disappointing.

  • Stayed October 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Faye E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bredene, Belgium
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 29, 2012

Hotel needed refurbishing, a lick of paint and better bathrooms!!!
Breakfast was excellent. The Pub/Bar next to the hotel, with door inbetween, was nice, but it was not always open for public.

Haven't eaten there, but found a very nice Indian Restaurant 'Jalsa' around the corner. Very Very good one!!!

Room Tip: The rooms 'outside' the main building may be a better option than these inside, beter check...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank StevenNoulet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 27, 2012

Nice stay during the weekend decided based on the TA rating and not disappointed. Stayed here 2 nights without breakfast with and the prices are cheaper than most hotels around. Slight busy and crowded as there are function on this particular weekend. Place are neat, clean and well decorated. Easy access to the main road and bus route and right close in the middle of the city. The plus point is there are many restaurants, take-away out-lets and newsagent near to it. The Turkish take-away that I have visited is nice, delicious, big portion and prices are reasonable opens till 4 am. I would definitely stay here on my next visit.

Room Tip: Excellent Location close to city centre and food outlets.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank bizarre98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed October 26, 2012

Could not fault the helpfulness of the staff especially the bar maid (Kara from Plymouth I think) working as she studied at University. Hotel needed refurbishing and a lick of paint. Breakfast excellent. Bed reasonably comfortable.... what it lacked in quality it made up for in friendliness.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
4 of 5 stars Reviewed October 23, 2012

Thank you to everyone who made our party special. Mr Sheikh, Simon and his staff made booking our surprise party really easy and provided every element needed. Special effort was also made to keep the surprise resulting in a very happy birthday girl. The buffet was delicious and the disco and dj were excellent. We were in great hands as he put every effort into the night, even when not many danced making a great atmosphere. The hotel is very well run, clean and spacious. I would highly recommend it to anyone looking to book a party, no matter what the size.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Becky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Borough Arms Hotel

Property: Borough Arms Hotel
Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 6 Hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 
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