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“Very disappointing, extremely badly managed and would not recommend”
Review of Mercure Wetherby

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Mercure Wetherby
Ranked #3 of 3 Hotels in Wetherby
Reviewed September 22, 2013

Room extremely dirty, staff not interested. Mould build up in bathroom, pillow soiled, carpet not vacuumed. General state of hotel in a very disappointing condition. Did not receive wake up call, requested room service breakfast did not receive. Car park dirty. They offered 24 hour room service, told kitchen was closed, requested a soft drink and this was also refused. Very poor and did not feel worth the money paid. Complained to Management and no real sense of concern.

  • Stayed: September 2013, traveled solo
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4  Thank Mark I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this reviewResponded September 26, 2013

Dear Guest,
Thank you for your comments concerning your stay with us and I would like to apologise for any shortcomings you may have experienced. If you would like to send me a contact number and a time convenient to yourself I would be grateful for the opportunity to discuss this with you in more detail and resolve it to your satisfaction. op.mercurewetherby@jupiterhotels.co.uk

Kind Regards
Mark Hoyland
General Manager

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585 - 591 of 804 reviews

Reviewed September 18, 2013

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Josie130
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mark h, General Manager at Mercure Wetherby, responded to this reviewResponded September 20, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 17, 2013

We found the Mercure Wetherby hotel in a perfect place for exploring the area of Yorkshire we needed, ie York, Harrogate & Skipton, etc. The hotel was clean, the staff were very friendly & helpful, the room was a good size & the bed comfortable, the room had all we needed, we didn't eat at the hotel, apart from breakfast which had a good choice, the Hotel was fairly close to the A1, but not close enough to cause a noise problem, it was less than a 10 minute walk into Wetherby, which is a charming town & well worth a look.

Room Tip: We had a studio room, which was a little bigger than the standard room
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  • Stayed: September 2013, traveled as a couple
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Thank Trevor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this reviewResponded September 20, 2013

Dear Guest,
Thank you for a positive review regarding your stay at the Mercure Wetherby Hotel and for sharing your experience, I do hope your next visit will be as pleasant as the previous one.
Kind Regards,
Mark Hoyland
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

We booked this hotel the week before travel as it was one of very few in the area with availability at a reasonable price. We were greeted very pleasantly and directed to our room which was upstairs. We used the lift to take the bags up but used it only once as it was a bit scary. It was qite a long walk to the room but ,as expected for an hotel of this standard, it was a pleasant, clean room with twin beds as requested and a good en suite. The one thing which let the room down was a missing lampshade on one of the bed lights ( I commented on this in the feedback form and received an apology from the manager). We had an evening meal in the restaurant on the first evening which was good but overpriced. Drinks were also rather expensive. The breakfast was included and was very good with plenty of choice. Overall not a bad place to stay.

Room Tip: If mobility is a problem, check how far it is to the room
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  • Stayed: September 2013, traveled as a couple
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Thank Rob Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this reviewResponded September 20, 2013

Dear Guest,
Thank you for your review. I am very glad that you had an enjoyable stay. I do hope you will get an opportunity to see us again in the near future
Kind Regards,
Mark Hoyland
General Manager

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Reviewed September 15, 2013

I have stayed at this hotel before & found the accommodation very good. Unfortunately on revisiting this hotel last June I found to my horror that piped music had been introduced into the bar & restaurant areas. We were able to avoid the piped music in the evening by having our meal outside as the weather was warm, but the following morning at breakfast in the restaurant area we had to endure the muzac which I managed to have turned down. Why is it that so many places have to be spoiled by the scourge of piped music? The accommodation was perfectly satisfactory otherwise.

Stayed: June 2013, traveled with family
Thank MPinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this reviewResponded September 20, 2013

Dear Guest,
I very much appreciate your comments regarding your stay at Mercure Wetherby Hotel. It is always a pleasure to receive positive feedback. We have recently introduced a new variety of music and I do hope that you will enjoy it during your next visit.
Kind Regards,
Mark Hoyland
General Manager

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Reviewed September 14, 2013

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank CarolOl43
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mark h, General Manager at Mercure Wetherby, responded to this reviewResponded September 20, 2013

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Reviewed September 8, 2013

  • Stayed: August 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank yahoodi
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mark h, General Manager at Mercure Wetherby, responded to this reviewResponded September 9, 2013

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Additional Information about Mercure Wetherby

Address: Leeds Road, Wetherby LS22 5HE, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Wetherby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Wetherby
Price Range: $67 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Wetherby 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Mercure Wetherby Hotel Wetherby
Ramada Wetherby
Wetherby Ramada
Mercure Wetherby Yorkshire

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