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“Clean but tired hotel”
Review of Mercure Wetherby

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Mercure Wetherby
Ranked #3 of 3 Hotels in Wetherby
UK
Level Contributor
107 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Clean but tired hotel”
Reviewed December 13, 2012

The hotel is clean with friendly staff and does well for a short overnight stay, but has been well used and is in need of refurbishment. The hotel has a bar and restaurant, and the town of Wetherby is a short walk away with several restaurants and pubs Wifi is free in the lobby but chargeable in the rooms using a ethernet cable. Rooms have a desk, TV and a kettle with tea and coffee.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drakeekard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, January 9, 2013
Dear Guest,

Thank you for comments concerning your stay with us. I was very pleased to see our staff were friendly and attentive. We are currently in the process of painting and decorating all bedrooms as well as public areas, so we do hope you visit us again in the near future to see these changes. Thank you once again.

Kind Regards

Mark Hoyland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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752 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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English first
Norwich, United Kingdom
Level Contributor
139 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed December 5, 2012

I used this hotel as a stop over whilst travelling to Newcastle. It's well located next to the A1 so isn't much of a detour and has a sizeable car park.

The bedrooms are a decent size (I was in a 'Studio Room' which was slightly larger than the standard rooms) with comfortable beds and a good size work area. The bathroom only had a shower, which was a bit on the small size, but was nice and powerful. Both bedroom and bathroom were spotlessly clean. The decor is a bit dated but everything was in good working order and well maintained.

On the evening I stayed there was a large function going on as well as a sizeable coach party having dinner, however service was still excellent with good quality food which arrived very quickly. Breakfast the next morning was also excellent with a good choice of both hot and cold items and particularly good sausages!!

Wi-Fi is free in the public areas and all the staff I encountered were pleasant and extremely helpful.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, January 9, 2013
Dear Guest,

Thank you for your kind comments and I was delighted to see that you enjoyed your stay. Myself and the whole team do hope you take the opportunity to come back in the near future where we will ensure you have another comfortable stay. Thank you once again.

Kind Regards

Mark Hoyland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N Ireland
2 reviews
Reviewed December 5, 2012

Stayed at this hotel end of November/December 2012, two nights dinner, bed and breakfast. Not the worst hotel I have ever stayed in but it does have a few faults!! The room was fine, clean bed and towels, adequate storage and hangers etc, however, the window panes were absolutely filthy – black gunk stuck to the handle, the roof over the window had a lot of damn spots, no biscuits on the tea/coffee tray, bathroom was pretty dirty, terrible smell coming from the drain (nothing bleach wouldn’t fix), pink gunk covered the bathroom tiles (I suspect this was shower gel and shampoo which had not been rinsed or cleaned properly). Carvery dinner was a disaster – staff took our starter and desert choices then we had to go up to the carvery area, one table at a time (felt like being in school) to avoid long lines, food was ok – we were to tired to care – it was hot and we ate it. Breakfast was better, usual cereal, toast, yogurts, cooked breakfasts etc. We asked the staff if there was anything to do in Wetherby as it was only 7pm and we had arranged to go to York the next day, we were told the only thing in Wetherby was a Sainsbury’s – that was it – no hotel entertainment or anything. So there was nothing else but to stay at the hotel, planned a movie and a bottle of wine 6.99 for a film and 19.99 for a bottle of wine (this was the cheapest they had!!!)

Fine hotel for a quick stay but would rather spend extra and stay at the Premier Inn or the Hilton in York centre

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joannem02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, January 9, 2013
Dear Guest,

Thank you for taking the time to post your comments, I am always please to read constructive feedback, as listening to the guests comments is an excellent way of maintaining and improving our standards. If you would like to discuss any of your comments in more detail then please do not hesitate to contact me on op.mercurewetherby@jupiterhotels.co.uk and thank you once again for your review.

Kind Regards
Mark Hoyland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beds
Level Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed November 30, 2012

1. Reception - quick, easy and very pleasant.
2. Room - very nice with a clean, comfortable bed and a good shower.
3. Food/Drink - average, the fixed dinner menu was limted and a bit pricey with quite small portions although the buffet breakfast was excellent if, again, a little expensive.
4. Location - good for Wetherby, Leeds and surrounding areas.

Overall, good value and a nice place to stay.
Would I stay again? Yes
Would I recommend it? Yes

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scubacol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, January 9, 2013
Dear Guest,

Thank you for your review and I am delighted you enjoyed your stay. We are very excited to be launching a new brassiere menu in the coming months and I do hope you take the opportunity to come back and sample our new and improved menu. Thank you once again for your review.

Kind Regards

Mark Hoyland.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goole, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 27, 2012

Stayed here 23-25 November. The hotel was very easy to find and is only a few minutes walk from the town centre. Check in was very simple by a polite and friendly receptionist as was checking out. The studio room was very clean and spacious with plenty of towels and a great shower. Breakfast was buffet style with plenty of choice. Had evening meal in the hotel on the first night which was pricey (to be expected in any hotel) but was delicious and well worth the money. Overall, I cannot fault this hotel and it is excellent value for money.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenM174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, January 9, 2013
Dear Guest,

Thank you for posting your comments and I was so happy to see that you had such an enjoyable stay. I have passed on your comments to the hotel team and I do hope we have the opportunity to welcoming you back in the very near future. Thank you once again.

Kind Regards

Mark Hoyland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 22, 2012

Everything about this hotel was as it should be and I can recommend this hotel unlike
my previous stay at the Bradford Mercure was the opposite, with a cold and noisy room.
The Wetherby Mercure was warm, quiet and the staff were pleasant and there are restaurants nearby, see trip adviser.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dyavet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, January 9, 2013
Dear Guest,

Thank you so much for your review and I was delighted to see that your stay was such an enjoyable one. I have passed your comments on to the whole team and we all look forward to welcoming you back in the very near future.

Kind Regards

Mark Hoyland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Wetherby

Property: Mercure Wetherby
Address: Leeds Road, Wetherby LS22 5HE, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Wetherby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Wetherby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Wetherby 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Mercure Wetherby Hotel Wetherby
Ramada Wetherby
Wetherby Ramada
Mercure Wetherby Yorkshire

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