We visited Vaughan's last Friday as a last night treat after spending a 1 week break in Weymouth where we had visited several restaurants. This restaurant unfortunately we wish we hadn't bothered. We chose Vaughan's because had good kerb appeal. nice decor, busy ( generally a good sign) and nice location. We went inside and we stood waiting while there were 2 waitresses at bar didn't acknowledge us which wasn't a good start. When eventually taken to a table the waitress offered to take our coats which was good. We ordered 2 sirloin steaks and a bottle of wine plus 1 side order. The steak was ok but the chunky chips were under cooked. Of all the restaurants we had visited that week this was the only restaurant where we were not asked if our meals were ok the management should take note of this. When the waitress came over she asked "are you finished" we explained that the chips were inedible and my husband demonstrated how he couldn't break the raw chip into two. The waitress acknowledged this and said she would have a word with the chef. After many minutes she returned with no response from the kitchen and just asked if we wanted a dessert we declined and asked for the bill. The bill arrived on the table the waitress didn't say anything but we did notice the bill had been reduced by £7 which was the bare minimum we would have expected. We have rated this as terrible because customer service is lacking for an establishment that charges above average prices with nothing to justify this as we had experienced better wine, better food, better service and better value at the other establishments over the week. To be constructive a focus on customer service would be a good start because if things do go wrong this really does show how good customer service is embedded in an organisation. At present this is lacking,
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