We stayed at this hotel for a wedding in Mid August; we were really looking forward to the weekend - but upon arrival we were asked to pay the balance of our hotel bill (after already paying the deposit prior to arriving some weeks before) little did we realise that they needed to get the money out of you before you saw the disgusting rooms! If we had gone to the room before paying you wouldn't have paid for it we would have turned around & gone back down the road to the new premier inn! Also the reception was not manned when we returned later to try and complain .The room was disgusting - it stank really badly of damp/mould; you couldn't open the windows as they were broken & not double glazed so very poor security & no fresh air - the door into your room was not secure not key code to open just one push & it would have opened without using the key; the wallpaper behind the radiator was peeling off; we asked for a double room & ended up with bunk beds as well in our room; it was so small we hardly had any room to move around....the bathroom shower rail was rusty; the shower was attached to both the hot & cold taps & wasn't hot when you went in it; it had a tacky plastic shower curtain that let all the water out onto the bathroom floor - just as well cos it needed cleaning smelt horrible! The shower itself went from boiling hot to freezing cold, the bathroom itself was very old fashioned/dated & in desperate need of modernization yuk!! The bed was rock hard & spelt of damp/ mildew I slept on a towel over the pillow & sheet, both my husband & I didn't have any sleep!!! We asked for some more towels as the so called "white towels" were filthy with black/brown bits on all of them & smelt of really bad BO! I asked for some and they were the same so I refused to use them. It didn't get any better at breakfast the restaurant also smelt of mould/mildew with no fresh air coming no windows to open....the breakfast in the morning was a joke - my husband ordered cooked well the eggs were rock hard & looked as though they had been sat under the cookers lights for hours the whole dining room was awful; we were shown to a table which we thought was ours but there was another couple already sat on there! We had to share the table with them & they didn't realise what was going on either ...luckily the other couple saw the funny side of it we all compared it to fawlty towers quite unbelievable...for my breakfast I had toast which was cold & vile, I never ventured to try any of the cereals as they also looked as thu past their sell by date!
The whole hotel needs a BIG refurbish, we would never stay there again & not recommend it, as we have children and we never get to go away for a weekend we were so disappointed with everything the bar upstairs is very costly & the entertainment was a joke - we were really looking forward to a relaxing weekend away in a nice clean cosy room instead we had a terrible uncomfortable time in a smelly hideous place - the best bit about the whole weekend was when we checked out! So be warned before you pay any money go look at your room & see if the cost of what you're being asked to pay for is really worth it! The rest of the wedding party who had also travelled to the hotel were equally disgusted with their very very small rooms which all need big refurbishment urgently as well.....
The only one thing I will say is that when we got there and had our evening meal which again was not nice we only eat it as we had been travelling a long way & were very tired but I wish I hadn't as it was vile however there was a young waiter (didn't get his name but gave him a nice tip for looking after us!) he really did try his best to serve us even in the really cramped smelly restaurant!
- Official Description (provided by the hotel):
- Designed in an Art Deco style, the majority of our rooms are connected to the main building by covered pathways. All rooms feature free Wi-Fi, en suite bathrooms and tea/coffee making facilities and a safety deposit box. There is a Leisure Centre equipped with a sauna, steam room, gym and both indoor and outdoor pools. (Outdoor pool seasonal only). Set in Bowleaze Cove the Riviera Hotel is just 2.5 Miles from the town centre. Also nearby are the Sealife Centre as well as Lodmoor nature reserve. ... more less
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- Also Known As:
- Riviera Hotel Weymouth, Dorset