Stayed at this hotel for one night. It is certainly not the best hotel I have ever stayed at. Reception was slow; an hour to check in. Key cards not re-set, not just ours. A couple were booked in but they had to wait even longer because the reception staff could not find the key/card. Not enough staff on duty at reception or at breakfast. The overall service was generally very poor. No manager supervision and 'grip' as far as I could see. Can't recall the 'star' rating but having stayed in many hotels over many years, this hotel might just scrape a '3-star' rating, although I have stayed in excellent 3-star rated hotels and this does not compare in my opinion. Dinner was very good and most of the staff were polite and helpful. The image the hotel tries to portray was not matched with a slick, well-oiled service.
This is really a negative review. However, this hotel charged a lot of money for a one night stay and it seems to me that some hoteliers think they can charge high prices but offer mediocre to poor service, and get away with it.
- Official Description (provided by the hotel):
- Designed in an Art Deco style, the majority of our rooms are connected to the main building by covered pathways. All rooms feature free Wi-Fi, en suite bathrooms and tea/coffee making facilities and a safety deposit box. There is a Leisure Centre equipped with a sauna, steam room, gym and both indoor and outdoor pools. (Outdoor pool seasonal only). Set in Bowleaze Cove the Riviera Hotel is just 2.5 Miles from the town centre. Also nearby are the Sealife Centre as well as Lodmoor nature reserve. ... more less
- Reservation Options:
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- Also Known As:
- Riviera Hotel Weymouth, Dorset