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“Superb Hotel and Customer Care”
Review of The Leam Hotel

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The Leam Hotel
Ranked #46 of 166 Weymouth B&B and Inns
Certificate of Excellence
Reviewed June 3, 2014

My walking club (54 Members) stayed at the Leam for one week. What a fantastic experience it was. The Hotel is run by Michelle and Jason, and what a wonderful job they do. The customer care is what every hotel should aspire to. The staffs were very attentive and helpful. The food was great, Antonio the chef keen to be challenged. The rooms were clean and comfortable. Any issues we encountered were dealt with almost instantly. The hotel is being refurbished quietly in the background, and it had no impact on our holiday. The packages we receive were excellent value for money; and on top of that the owners were bending over backward to ensure we have a great time during our stay.
I doubt if you will find a comparable establishment in the same league anywhere in the UK, and I mean that. I strongly recommend you look this hotel up if you are going to Weymouth. I certainly will be returning.

Ben E. from Bradford CHA Walking and Social Club, West Yorkshire

  • Stayed: May 2014, traveled with friends
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3  Thank Ben E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle T, Owner at The Leam Hotel, responded to this reviewResponded June 4, 2014

Dear Ben

Thanks you so much for your wonderful review. We are delighted Bradford CHA had a great time.
We loved having your rambling group members who were charming and gracious and obviously enjoyed The Leam and all the Jurassic coast has to offer.
We look forward to welcoming you back to Weymouth and I will pass your comments on to all the team here who will be thrilled with your positive feedback.

With best wishes

Michelle Tempest

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197 - 203 of 221 reviews

Reviewed May 18, 2014

After reading some of the negative reviews I was very wary of going to this hotel as a new member of my lovely group of Carers for a five day break. However we were all well pleased. It is now under new management and the Owner and her dedicated 'team' have certainly turned this hotel around for the better. The hotel is under on going renovation and restoration (not that you could notice or be disturbed by it). The food was good and plentiful and the entertainment was 'entertaining' ....thanks to Andy... and our group enjoyed many laughs as well as even a dance or two!' The group stood in unanimous agreement that we couldn't have been looked after any better. I would certainly stay there again, as would my friends. excellent value for the money! OK so the plumbing is a little bit 'iffy' but what do you expect in a building steeped in history that has been a hotel since 1924 and a Public building before that!!! Thank you "Leam Hotel" we had a great time!

  • Stayed: May 2014, traveled with friends
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1  Thank springfeverMRM12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleLeamHotel, Owner at The Leam Hotel, responded to this reviewResponded May 21, 2014

Thank you so much for your lovely review of The Leam Hotel. It means a lot to us that you had a great time and enjoyed the food. I will pass on your thanks to Andy Kerr who runs our bar and is one of our Duty Managers. He runs a fantastic quiz night! We were delighted you danced the night away with our musical entertainment, that's what holidays are for.
Our renovations are going to plan and soon we will have our 10 newly refurbished superior rooms as well as having re carpeted all 20 standard rooms.
Please come back and stay with us again. We look forward to welcoming you back.

With best wishes

Michelle Tempest

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Reviewed May 6, 2014

Just returned from a fabulous week end break at the Leam we were over the moon at the service we recieved from everyone The owners were so helpfull i cannot thank them enough if this is a start to their new venture we wish them All The Best as you are doing a very good job The room we had was spacious and clean The food was great and the entertainment was fab We cant wait to go back there

  • Stayed: May 2014, traveled with friends
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7  Thank sandradev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleLeamHotel, Owner at The Leam Hotel, responded to this reviewResponded May 8, 2014

We can't thank you enough Sandra for this great review.

As you know, since we took over 28th Feb 14 we have been working hard to improve the customer experience here at The Leam.

We have a great team and are working together and your review is testament to that. I will pass on your good wishes to all staff and entertainers.

We are delighted you enjoyed your stay and look forward to welcoming you back soon.

With best wishes
Michelle Tempest

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Reviewed April 8, 2014

Stayed in the hotel over the weekend on a coach trip had a lovely welcome from the new owners who recently took over the hotel , room was clean, entertainment was good and food was ok, would visit again :)

  • Stayed: April 2014, traveled as a couple
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7  Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle T, Owner at The Leam Hotel, responded to this reviewResponded April 11, 2014

Thanks so much Kelly for leaving this positive review.
We are delighted that you had a great weekend and will pass on your comments to our team plus the artists Pete, Vaughan and CJ whose talents had guests up on the dance floor all weekend!
We look forward to welcoming you back soon.

With best wishes

Michelle Tempest

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Reviewed April 5, 2014

Stayed 4 nights. Hotel in process of being updated. Our room (14) was clean and although the room & bathroom needed a makeover it was quite acceptable for standard of hotel. Plenty of hot water and fab fluffy towels. Food and service at Hotel was excellent. Very good standard of entertainment provided every night. Location great - directly opposite promenade & lovely beach & well within walking distance of harbour, shops, bars and restaurants. Also within walking distance of bus and train station. Would consider returning to this hotel in the future. I would rate this Hotel a very good 2 star to 3 star Hotel

  • Stayed: April 2014, traveled with friends
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4  Thank Kerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle T, Owner at The Leam Hotel, responded to this reviewResponded April 6, 2014

Kerry-thanks so much for your positive review. We are delighted you had a great time at The Leam and look forward to welcoming you back soon. With best wishes Michelle Tempest

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Reviewed April 4, 2014

Our room was spotlessly clean but there was no ventilation which resulted in it becoming like a hot house in the night. The hot water eventually arrived after running the tap for about five minutes. On arrival and for four days we only had a black and white television. We complained to the manager and in fairness on our last full day there he installed a new flat screen tv which was excellent. The most disappointing aspect of our holiday was the food. Whilst the breakfast was quite good the evening meals were a bit of a disasater, very very little vegitables all week, small portions of food and on the last evening there the majority of the holiday makers complained that their meal was cold, one person found it totally inedable. The two girls who attended to our tables were excellent, very friendly and a joy to meet.

Room Tip: The manager is in the process of carrying out much needed renovations
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  • Stayed: March 2014, traveled as a couple
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2  Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle T, Owner at The Leam Hotel, responded to this reviewResponded April 6, 2014

Thank you so much for taking time to review your stay with us. We are delighted you found the cleanliness of the room and the service good and I will pass on your positive impressions to our super staff Karla, Pippa and Mercedes who run our restaurant. I am sorry you found the food not as much to your liking. Since your stay we have recruited two new chefs and we are currently reviewing our menu. We pride ourselves on home made food and generous portions and we must ensure this is what we deliver consistently. We sincerely hope you come and stay with us again and will see for yourself the improvements we are making in all areas of the hotel. With best wishes Michelle Tempest

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Reviewed March 27, 2014

Arrived as part of a coach trip to be told the hotel had changed ownership, the new owner was on holiday, and the elderly father was holding the fort.

He, his lady companion and the staff did their best to make us feel welcome, but if it wasn't for the fact we were there as a jolly group, I think the atmosphere would have been very cold and in the drab and neglected surroundings would have been awful.

All areas need attention. The bedrooms are a disgrace, cramped, the light fitting was hanging of the wall in room 24... No mattress protector. Small, dirty bathroom, the Lino was curled and dusty, the bath panel was cracked and there was very little storage.

To get to the window you had to climb on the bed.

The food was good, though 6 pm for evening meal was a bit early in my opinion.

It's a shame that the hotel can't make more of its excellent setting in the esplanade, right by the centre of Weymouth and a short walk to the harbour. Perhaps the new owners have plans for renovation? In my opinion they will need deep pockets to make it work.

Unfortunately I see this place destined to be stayed in by unsuspecting coach trip visitors who know no better until they arrive and then end up posting poor reviews like this one.

Stayed: March 2014, traveled with friends
5  Thank teresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle T, Owner at The Leam Hotel, responded to this reviewResponded March 28, 2014

Thanks for your feedback about The Leam Hotel. We take all guests comments seriously and as you point out we got the keys for the hotel that week from the previous owners and were quite honest in our welcome speech that 'there is quite a lot to do'! Most of the guests on your tour were as you are very complimentary about the staff and the food. The entertainment on Saturday night was fantastic and had the majority of guests dancing on the dance floor until Midnight. The Leam will undergo room renovations to make the most of its superb position in the next few months and we hope you come back to review our progress. This being said The Leam currently is still brilliant value for money it is always friendly, generous with its food and has great entertainment in a good atmosphere. The décor we can sort! Michelle Tempest

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Additional Information about The Leam Hotel

Address: 102 The Esplanade, Weymouth DT4 7EB, England
Location: United Kingdom > England > Dorset > Weymouth
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #46 of 166 B&Bs / Inns in Weymouth
Price Range: $99 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Leam Hotel 3*
Number of rooms: 29
Official Description (provided by the hotel):
Set amid the splendour of Weymouth's wonderful Esplanade with panoramic views of the ocean and Bay, The Leam Hotel has been welcoming guests since 1926. We have a mixture of lovely sea facing rooms, superior rooms and 19 standard rooms all with en suite bathrooms and tea and coffee making facilities. We look forward to welcoming you and your family and even well behaved dogs in allocated rooms. ... more   less 
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Also Known As:
The Leam Hotel Weymouth, Dorset

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