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“Worst Western”

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Best Western Weymouth Hotel Rembrandt
Ranked #6 of 22 Hotels in Weymouth
Certificate of Excellence
Kingswood, England, United Kingdom
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Worst Western”
2 of 5 bubbles Reviewed April 5, 2013

This was a one night stay whilst on business in the area. Reception was friendly enough with helpful and very clear directions to the room, restaurant and breakfast times etc. But the whole place has a tired look and the staircase to my room had a very musty-dusty smell. The room was a basic single and there was adequate space, a clean bed and clean bathroom. However there was no hot water. After a cold wash I mentioned this to reception and was told I was a long way from the boiler and just had to wait a bit longer. Foolishly I took this on trust and did not test it that night. The next morning I ran water for nearly five minutes in the hope of something warm coming through. It did not! The shower - on a separate system - gave a trickle of warm water so I made do with that and felt miserably unclean all day.

A word about food: the idea of a rare rib-eye steak really appealed to me. I got the steak but it came incinerated! And no member of staff to take a even the least interest in whether it was satisfactory. Breakfast was barely better; cremated sausages and burnt bacon. Not a place I would choose again - and that's a shame because, until now, by Best Western experiences have been good.

Room Tip: Best not - choose a different hotel.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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934 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
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English first
London,England
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 31, 2013

Stayed here for one night en route to Cornwall, plenty of parking spaces and staff friendly and efficient. The room was good and clean. The carvery looked very tired at 8.00pm and the meat was tough. The waitress, although smiley, did not understand our drink order or tell us we could have a choice of carvery or fish. Another waitress came to the rescue. The bed was comfortable but it was -2 outside, and the heating was turned off during the night, so unlike other reviewers who were too hot, in the morning, the room was decidedly chilly, The breakfast was really good and plenty of choice, and the spa and pool looked inviting.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yehsur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 25, 2013

We stayed for one night 23/03/13 the room was just OK ..after a long drive we found there was no hot water in the room.We informed the Manager who said due to the Hotel being full it had been used up at 6.30pm??..he said he would put the immersion on,but no good for us as we had a Surprise Party that evening.I received £20 in compensation..but not good enough

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KATJAM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimoMenin, General Manager at Best Western Weymouth Hotel Rembrandt, responded to this review, March 27, 2013
We apologised for the inconvenience caused to this guest who was happy to be given £20 when he left the desk.

The guest's version sounds quite dramatic! We do not have immersion heaters like at home or in a small b&b, we have 15 fully automated and very efficient boilers spread over the 78 rooms, leisure and conference/banqueting centre. By having more than 1 boiler, we do not run the risk, in case of a breakdown for the whole hotel to be effected.

In this case, one boiler had locked out and by the time the duty manager was alerted and the problem rectified, a few rooms were affected by this malfunction. Disappointing for all, I know and I am very sorry.

These boilers are in constant use! On occasions, any kind of equipment can breakdown and stop. On these rare occasions, we have procedures in place to minimize the inconvenience and professionals are called in. As soon as someone invents a boiler that will never, ever breakdown, promise, we will buy one!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DEVON
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 23, 2013 via mobile

Turned up on a wet and windy Friday night manged to get a room at a reasonable rate with breakfast.
The room was excellent, and the spa facilities also.
We had a few drinks and had a really nice carvery, the hotel is only a three star but I think the only reason it's not a four star is the surroundings it's on a main road with only parking areas front and back, no outside space!!!
When in Weymouth again this place will be a must stay!!!

Stayed March 2013, traveled as a couple
Helpful?
Thank TLfromDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucestershire, United Kingdom
Level Contributor
172 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed March 21, 2013

Had a 3 night stay here last week and was pleasantly surprised at the quality. Everything was very clean, the shower was great, the bed comfortable and the food was good. It was extremely hot in the rooms and the public areas, and I can't help wondering how much money,as well as our natural resources, was wasted by everyone opening all the windows! There was a carvery each night and I must say that after 3 nights of roast dinners I was glad to get back home to have some more variety, but it was all well cooked and plentiful. Lots of choice at breakfast, including some lovely croissants. The staff were very pleasant and helpful.

  • Stayed March 2013, traveled with friends
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank moonraker07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

We stayed at the Hotel during a walking weekend trip to Dorset. The food was very good for the meat eaters - there was a carvery supplied and for the veggies like myself there was a vegetarian option - either Fish or Cheese Tartlet. The service was good and the breakfast excellent. Our room was very clean and spacious, with all amenities provided including wi-fi. it was quite hot in there when we arrived, and we had to open the windows. The door latch had to be closed firmly each time to facilitate complete shutting, but this was a minor problem !! There was no sea view from any of the bedrooms. The staff were very friendly and helpful and there is a lift provided. There are also a variety of spa facilities like sauna and pool.

Room Tip: best around the back of hotel.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank phil b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire, United Kingdom
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

Just returned after a long weekend and cannot praise the hotel, it's staff and facilites high enough. I could easily name names of staff who i spoke too, over the weekend, but feel compound to mention them all generally. They are all very polite, helpful and noting was too much trouble for any of them. This is a lovely hotel, conveniently placed just under a mile from the town centre. I would not hesitate recommending here for a short or long stay. Me and my partner are already planning to return and this time, we will stay longer. If your thinking of a break in Weymouth, this hotel will not disappoint. Book and enjoy!!!

Room Tip: Our room was road facing and as a light sleeper, was woken by traffic. Quieter rooms at the rear app...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoyalroyalBerkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Weymouth Hotel Rembrandt

Property: Best Western Weymouth Hotel Rembrandt
Address: 12-18 Dorchester Road, Weymouth DT4 7JU, England (Formerly Best Western Hotel Rembrandt)
Location: United Kingdom > England > Dorset > Weymouth
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 22 Hotels in Weymouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Weymouth Hotel Rembrandt 3*
Number of rooms: 78
Official Description (provided by the hotel):
BEST WESTERN Hotel Rembrandt is a real Weymouth wonder. It's the perfect place to base your visit to the beautiful and historic Dorset World Heritage Coast, and any outing in this stunning part of England is all the more enjoyable when you know you'll be returning.Located just a short stroll away from the Weymouth Esplanade and beautiful sandy beach, and the town centre, the hotel is close to a number of tourist attractions. The picture perfect country towns and villages are nearby waiting for you to explore too, so dont forget the camera! ... more   less 
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Also Known As:
Rembrandt Hotel Weymouth
Best Western Weymouth Hotel Rembrandt Dorset

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