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Reviewed 3 weeks ago via mobile

Been coming for a few years now! Went back in July and have an amazing time so came back this sep but let down. Bed was covered in hairs, crumbs and wrappers from last visitors. Wasn’t very clean unfortunately. Also no proper foot path to caravan so had to get muddy! Such a shame! Also had drunks screaming and banging on the caravan at home midnight (I’m aware this isn’t your fault) Food wasn’t to great in restaurant, chips was over cooked and barely enough peas for one mouthful.
Positive - security on the doors was lovely! So polite and always held the doors open for us. Love the little lounge. The staff are all so polite.
I’d also love to know where the pillows are from please!

Date of stay: September 2019
Trip type: Traveled with friends
1  Thank 385kirstyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeymouthHaven, Guest Relations Manager at Weymouth Bay Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Hi

Thank you for your review on staying with us at Weymouth Bay,

I'm so disappointed to hear your experience with us this time around wasn't as amazing as the last, i do hope that you had let us know that the caravan wasn't up to standard on the cleanliness so we could of got that rectified for you as soon as possible!

To hear you also had some issues with other guests on the site is upsetting to hear, our security team are 24hrs and their number would of been on the back of your caravan key ring, i hope if you felt you needed to to call them as they're there for all our guests and would of helped to resolve any issues that were occurring.

Our security are a fabulous asset to our site and i'm glad to hear that they were being such gentlemen and holding the doors open for you.

The pillows come from an outside company that we order from, and we get many comments on how comfortable they are!

I do hope you might give us another chance in the near future.

Kind Regards,
Carol Lester.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Holiday was amazing as always this is our 4th visit and now we have considered moving down here... but one down side is that the double bed mattress does not fit the frame.. the frame is to big as my husband couldn’t fit around his side of bed and we kept banging into it... but the maintenance is 100% we supposed to have Bluetooth in caravan but it wasn’t wired up so they brought in a brand new one to put on unit and pug in plus we had a leak under sink which they came out within hour to fix all staff was friendly and welcoming ... we arrived 6th sept and booked next years holiday the day after we arrived the grounds around caravan site is clean and tidy ... caravan was amazing very clean ... decking was out of this world but very dirty on our arrival with nail clippings so we used brush from cupboard to sweep up

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank F9510JYlizs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeymouthHaven, Guest Relations Manager at Weymouth Bay Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Hi

Thank you for your fabulous feedback regarding your recent stay at Weymouth Bay holiday Park.

It's lovely to see you're considering moving down to Weymouth! it is a lovely area of Dorset.

I have passed on your comments to our accommodation manager about the mattress size, thank you for bringing this to my attention.

I'm so glad to hear you found our maintenance team were 100% at helping you with the problems you faced in your caravan, we do aim to get any maintenance issues sorted as soon as we can.

We look forward to welcoming you on your holiday back with us next year!!!

Kind Regards,
Carol Lester.

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Reviewed 4 weeks ago

Booked with the daily mail. The only one available for the date we wanted was £40 more as it was extra wide which was well worth it. The caravan was probably the best we have had. No issues whatsoever. For a large site it was very quiet, clean anD very well laid out. Staff on reception also very pleasant and helpful. A lovely weekend helped by fabulous weather. The surrounding area is lovely. Also ate at a lovely pub, the bridge inn just outside the site. Good food and very reasonably priced.

Date of stay: September 2019
1  Thank Nott8nghamjenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeymouthHaven, Guest Relations Manager at Weymouth Bay Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hi

Thank you for your fantastic feedback regarding your recent stay at Weymouth Bay Holiday Park.

It's wonderful to hear you had such a lovely holiday with us and found our site to be well laid out, our staff try their best to give high customer service and it's nice to hear that they were all pleasant and helpful with anything you may of needed.

We're very lucky to be a short walk from a few fantastic pubs and it's wonderful to hear you got to enjoy them.

Hope to welcome you back to our site in the future!

Kind Regards,
Carol Lester

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Reviewed 4 weeks ago

It was a nice weekend away did not think there would be kids there as back to school for them but some but ok, we was close to the club but not loud and was nice its a big site but ok, went out for dinner first night very nice and not to bad on price. All in all good weekend 10 out of 10 for me

Date of stay: August 2019
    • Location
    • Rooms
    • Service
1  Thank _jclements61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeymouthHaven, Guest Relations Manager at Weymouth Bay Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hi!

Thank you for your recent feedback regarding your recent stay at Weymouth Bay Holiday Park.

It's brilliant to hear you had a 10 out of 10 stay with us here are Weymouth Bay, and found your location to be suitable for you.

September becomes a much quieter month after the crazy summer holidays due to the kids going back to school but we do still get quiet a lot of families still coming on holiday with us, however i'm glad to hear you were still able to enjoy your holiday with us.

We hope to see you again in the future!

Kind Regards,
Carol Lester.

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Reviewed September 13, 2019 via mobile

Spent 4 nights at the park & apart from a couple of cob webs in the caravan I can say it was spotless.. nice the cleaner came back to make sure we were happy with it.
so on the Monday night we thought we would go down for the entertainment & was disappointed as it was mainly catered for kids while I understand it’s a family park the kids have now gone back to school & in my opinion they could of catered a bit more for adults.. We didn’t bother going back until Thursday night to play bingo..
Wednesday had a magician but that was about it.
Bingo is played every night at 6pm but the home owners don’t like it if you win lol
The park itself was very clean & tidy, the foliage was a little overgrown at the walkway to the club & a man decided to push his son in the buggy up the road which was dangerous however Craig who was selling the caravans said he would deal with it .. Craig was luvly to talk to.... the little shop had many things you may need & although some of it was over priced some of it was very reasonable.
we spoke with many of the staff & couldn’t fault how nice they were & nothing was to much..
well done Dee & April on reception..
Now what can I say about SIMON.. simon is the security guard & he’s very friendly polite funny and easy to talk to.. he got up on the stage the first night we were there and stole the show I reckon he could of put his hand to anything well done Simon ..

Date of stay: September 2019
Trip type: Traveled with friends
2  Thank funnyfeew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeymouthHaven, Guest Relations Manager at Weymouth Bay Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hi

Thank you for your feedback regarding your recent stay at Weymouth Bay Holiday Park.

I'm glad to hear that despite some cob webs you found the caravan to be spotless, We do like to check on our guests to make sure everything is okay.

Even though the children have gone back to school we still have many families still coming onto our parks and where we are a family holiday resort we do still need to cater for these families, I am sorry the entertainment programme at the time of your stay did not entirely fulfil your expectations and i have passed these comments onto our entertainment manager.

I have also passed on all your wonderful comments onto April, Dee, Craig and Simon! We pride ourselves on giving great customer service and it's lovely to hear you experienced this with our team in a mixture of departments.

We hope to welcome you back to our site some time in the near future!

Kind Regards,
Carol Lester.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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