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“Lovely campsite but very poor customer service”
Review of Sea Barn Farm

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Sea Barn Farm
Reviewed May 5, 2014

We visited this lovely campsite with another family on May bank holiday. Beautiful views, lovely toilets/showers, clean, quiet (apart from our children!!) & sunny! Rather tired & old play area but the children still had fun. All great so far, but, oh, what a shame about the customer service. Really let the whole place down. No friendly welcome, no smiles at all, no 'thank you for staying', just very 'miserable' responses to everything. We decided the lady was very fed up with having to work the bank holiday! My sister & I (we came with her & her family) tried very hard to get a smile & something positive, but failed!

  • Stayed: May 2014, traveled with family
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2  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilentNights, Public Relations Manager at Sea Barn Farm, responded to this reviewResponded May 9, 2014

Thanks for your comments and glad you liked the location. Sorry if the staff may have seemed a bit grumpy to you, sometimes they can be if customers have failed to follow the code we set out for the safe enjoyment of everyone, like keeping dogs on leads all the time; sticking to designated paths and not walking through neighbouring farmland where they should not be. The latter is very important when there are other animals or horses and riders in the vicinity.

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202 - 208 of 311 reviews

Reviewed April 22, 2014

Excellent facilities, spotless toilets and showers, family bathrooms are a brilliant idea when you are travelling with babies and toddlers, it is such a good idea. There was no record of our booking on arrival, but issue was quickly resolved, unlike other reviewers, I didn't think that the camp shop was overpriced. However, I did look at the old toilet and shower block and I think it would have been a completely different experience camping near to those, I highly recommend the areas nearer to the new block instead, which are great. The views across the lagoon and beach are beautiful and you are conveniently close to Weymouth too. The site was quiet and well maintained, the other campers friendly. We highly recommend!

  • Stayed: April 2014
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Thank frankietravels17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilentNights, Public Relations Manager at Sea Barn Farm, responded to this reviewResponded April 23, 2014

Thank you for your kind words. We're really glad you enjoyed your stay. We'll pass on your comments about the spotless toilets and showers to the "Clean Team" as they work hard, and take great pride, in keeping all the facilities that way. The older facilities block is not as "posh" as the new one, but it is inspected and graded to the AA Three Pennant Standard, which is the grading for the park as a whole. The new block was a substantial investment and exceeds the standard required for Three Pennants by some distance! Many thanks again.

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Reviewed April 21, 2014

I arrived for a long weekend with a few friends (ages ranging from 25-32 years - not exactly 16 year old deliquants). We arrived when the shop was closed, despite being told it would be open until 8pm on the phone, so we pitched up for the evening ready to pay in the morning. At exactly 11pm whilst sat around our tent someone appeared out of nowhere to shout at us for the volume of our voices. I have no problem being asked to quieten down if we were being a bit loud (i don't feel we were) but there are ways of doing so. We were also told very rudely to put out our fire because it was in THE RULES. We had to wait until the morning to find out these rules which consisted of a two sided A4 sheet of paper listing everything from in which manner to excercise your dogs to the temperature of your bbq. We were then told that as we were not a family (i.e not with any children) we had to pay a £20 bond per head as way of a deposit and told if any one of the group broke a single rule then the entire £120 would not be returned. This had at no point during the booking been mentioned and if that is the policy should be extended to all customers not just those they have made immediate judgements on. Later that day when buying something in the shop (its much cheaper just to go to the supermarket down the road!) the same woman who served us previously managed to charge me for the items and take my money all the while on the phone having a private conversation without saying a word to me. We also noticed whilst in the shop that a lot of the items for sale where actually prohibited in the site rules - presumably they are only happy for you to use such equipment if they make a financial gain. Finally after having to endure a few nights and very early mornings of children running amock, screaming and kicking balls repeatedly into our cars (as families obviously did not have to follow the same rules as us 'youths') we went to leave upon being told we needed our tent tags to get out deposit back. When we merely mentioned that we had not been notified of that at the time of paying so had thrown them away during packing up we were told by the same woman "you clearly weren't listening to me. I've worked here 11 years and never not told anyone"!
Beautiful location but the staff are incredibly unhelpful when asking about the local area, rude and have disgusting customer service skills. Basil Fawlty eat your heart out.

  • Stayed: April 2014
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8  Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilentNights, Public Relations Manager at Sea Barn Farm, responded to this reviewResponded April 22, 2014

Thank you for your comments. The park's code of orderly conduct is well publicised on the web site including the policies on no fires (bbqs fuelled by charcoal or gas only - no wood, no coal, no cardboard or paper) and no unnecessary noise after 11 pm. To help ensure that all customers are aware of these conditions, it is not possible to make an on-line booking without agreeing to the park rules and confirming that you have read them. Similarly all customers are made aware of the rules (as you have noted) on arrival and also, if they book by phone, at the time of booking. This information is also available on signs at the main entrance. To help ensure that everyone sticks to these rules the park operates a system of bonds and has done for many years. This too is well publicised. Unfortunately not all customers realise how far their voices travel at night and for this reason the park is patrolled and, where necessary, customers may be politely reminded that their conversations may be audible to a much wider audience than they realise. This is particularly relevant when young children are in nearby tents and explicit or offensive language is being used.

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Reviewed April 19, 2014

I've been visiting this site for 35 years from a child to now bringing my own family. This weekend has been horrific. We have been situated next to an extended family of 3 or 4 tents and they're not here for a holiday by the sea! So far we've observed a giant party where the adults drink all day and the children entertain themselves. Their dog barks continuously throughout the loud music which plays continuously. Yesterday the staff here managed to get them to turn off the music at least, but regardless of a rigid policy protecting the respectability of the site, how can they ever expect to evict drunk adults and their children late at night? Therefore we must endure the party.
As an example of the noise level, we cannot hold a normal conversation in our tent because our neighbours are so loud. Apparently they like cheesy 90's reggae??? Sorry to rant on but I'm stuck within a tent situated in someone else's party and I have a 2 & 7 year old that now know a lot more of life than they knew before this weekend and also what it feels like to be at a rave surrounded by children their own age????
I love the location of this site but it seems the target market is changing and maybe we no longer fit. This is fine because right now I feel like I am in a ghetto and cannot wait to go home. I've made an email complaint as well as a prior verbal complaint to the staff, if I get a good outcome I'll update this post with the outcome. So sad because walking about the site tonight we seem to be in the only bad area. It's now 9pm and the music has finally stopped, I've emailed the site and saw what I think was a patrol van. We are tired and fed up and maybe now we can get the children to bed and start out evening.

  • Stayed: April 2014
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4  Thank SaharaGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilentNights, Public Relations Manager at Sea Barn Farm, responded to this reviewResponded April 22, 2014

Thank you for your comments. I'm sorry if your stay was not as enjoyable as you would have liked. Sea Barn Farm is a family camping park and families take many different forms. The park sets out very clearly its expectations for orderly behaviour and takes action where necessary to ensure that the code is adhered to, as other reviews on this site bear testament. The park also operates a system of behaviour bonds and has done for many years. Nevertheless, camping attracts a diverse range of people and always has done. Had you wished to move to a location more to your liking, at this time of year, we would easily have been able to accommodate your request, however none was made.

Contrary to your assertion, because our expectations of orderly conduct are so clearly set out and so widely publicised, this makes requiring disorderly and/or drunk customers to vacate the premises comparatively easy on the very rare occasions that this becomes necessary, day or night. However, we generally find that the other measures we have in place work well and ensure that all customers behave responsibly and are able to enjoy their stay. On the weekend of your visit, we received only three complaints about noise. One concerned people talking too loudly after 11 p.m. One related to music being played too loudly during the day and the last concerned the use of inappropriate language by other customers. On a busy, sunny, Bank Holiday weekend, when there were over 100 units on the park throughout the four days, that is a very low percentage. Clearly we'd prefer it if there were none, but we try to strike the right balance between those who complain about the noise of others enjoying themselves and those who complain that they have been reminded by staff or other customers to keep the noise down. This weekend we've had both. The result, as your own review makes clear, the park was generally quiet after 9 pm and our night staff report that all was very quiet from 11 pm onwards, something other guests have commented on.

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Reviewed September 5, 2013

we stayed for 5 nights for a late summer break, having not been camping for years. The site was very clean and well laid out and the new toilet block is of a very high standard. We had no idea how large the site was until we walked around it on our last day where the sites group policy became evident. There were groups of up to 6 tents pitched together around large gazebos with communal bbqs and games going on, a real family atmosphere. it was also great to see a group of kids turn up on their DofE bronze night under canvas. The rules weren't driven down our throats and we were never pestered by the site staff, but I can see how so many rules are needed to keep the site so family friendly. One word of warning - TAKE STRONG PEGS - there's only 6 inches of top soil before you hit the Jurassic rock!

  • Stayed: August 2013, traveled with family
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1  Thank markmsomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilentNights, Public Relations Manager at Sea Barn Farm, responded to this reviewResponded September 8, 2013

Thanks for your comments. Glad you enjoyed your stay. For those who haven't visited Sea Barn Farm before and who may not yet have visited the website, it is probably worth explaining that groups are only permitted by prior arrangement and that all groups (more than two people who are not a family and groups of families) are subject to the park's system of bonds. Bonds are a gesture of good faith on the part of group members to show that they have understood and agree to Sea Barn's longstanding "quiet nights policy". We have found this is the best way to ensure that families, couples and small groups of friends can all enjoy a peaceful stay and a good night's sleep. Bonds are repayable on departure provided everyone in the group has respected the park's policies on noise and behaviour, which help to keep the park enjoyable for families and couples as well as those camping as part of other outdoor activities such as Duke of Edinburgh Awards.

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Reviewed September 3, 2013 via mobile

After reading the reviews of Seabarn Farm, we were a little worried about the reception we would get upon arriving. With a deep breath I entered the shop with a smile on my face and booked in. Yes the ladies do not gush with warmth but they were friendly enough and were efficient with the booking in. We had booked an electric pitch as having stayed previously a couple of years ago we knew that it can be a bit of a "free for all" and didn't want people on top of us as it was the bank holiday week. The electric pitches are a good size and the point is only shared between two pitches. The newer shower block is lovely and clean and we like the separate vanity cubicles as I personally can't bear people who have just been to the loo leaning over me to use the sink whilst I'm brushing my teeth! Water always hot and not too much of a queue given the bank holiday week. The older block is ok to use for the toilet as they are clean but we personally would not use the showers as there is no separate dry area to get dressed as in the newer block. Wonderful views and we would come again as Seabarn Farm is a great base to explore the area.

  • Stayed: August 2013
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1  Thank TreezyFreezy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

Sea Barn Farm is in a great location just outside Weymouth with simply beautiful views out to sea. The location makes it an excellent base for exploring both Weymouth and the surrounding area. During our five night stay we managed trips to Weymouth, Portland, Lyme Regis and Lulworth Cove without spending endless hours in the car. The site was busy at the beginning of the stay and quieter towards the end but the cleanliness of the amenities and site itself were constantly of a very good standard. There is a small play ground that my children enjoyed on a daily basis and the site feels safe without the gates/fences used elsewhere. I would not hesitate to recommend.

  • Stayed: August 2013, traveled with family
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Thank Mr-Benster-to-you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sea Barn Farm

Address: Sea Barn Farm Fleet, Weymouth, Dorset DT3, UK Fleet Road, Weymouth DT3 4ED, England
Location: United Kingdom > England > Dorset > Weymouth
Hotel Style:
Ranked #13 of 24 Specialty Lodging in Weymouth
Also Known As:
Sea Barn Farm Hotel Weymouth
Sea Barn Farm Weymouth, Dorset

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