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“Ensuite needs updating” 3 of 5 bubbles
Review of Strathmore Lawn East

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Strathmore Lawn East
Ranked #7 of 20 Barnard Castle B&B and Inns
West Yorkshire, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Ensuite needs updating”
3 of 5 bubbles Reviewed November 29, 2011

We were greeted by the owner in a friendly manner and advised of the best places to eat. When we were shown to our room I thought it was very pleasant, a large bed, which was two beds pushed together and some nice pieces of furniture in keeping with the house. There was plenty of tea and coffee in the room and a nice touch was fresh milk for each room which was in a fridge on the landing, I was disappointed that there was no hot chocolate, but never mind. The breakfast was very good, with local produce being used. On the downside, the first night I hardly slept at all because of the noisy road and also the extractor fan from the ensuite which took ages to go off and even when it did the wind whistled loudly through it. On the second night I wore ear plugs and slept a lot better. The shower cubicle was the smallest that I have ever had to use and could do with a good clean. Apart from that our stay was very enjoyable, the people in Barnard Castle are lovely, so friendly and there are lots of lovely pubs and places to visit.

Room Tip: Room number two had a larger shower and was larger overall
See more room tips
  • Stayed November 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lilliYorkist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sallysofie, Manager at Strathmore Lawn East, responded to this review, April 22, 2012
In reply we now supply tea, instant and ground coffee with a cafetiere in each room. Hot chocolate can be obtained on request. The beds we have are zip and link, which can be either utilised as single beds or as a joined king size. They are not random beds that have been pushed together. We have many excellent comments about the comfort of the beds we use.

We are lucky to be located close to the centre of Barnard Castle and as we are on the main road we are easy to find. The road is not busy on a night time with business traffic leaving the town by approximately 6pm. The level of traffic utilising the main road is minimal after approx 10pm. As the windows are all secondary glazed the noise from traffic is kept to a minimum.

We have addressed the issue concerning the length of time that the extractor fan continues after the ensuite is used and are in the process of fitting a larger shower cubicle, as we agree that it was rather compact.

I personally check the rooms after my staff have serviced them. If it had been identified that the clients had concerns re the cleanliness of any aspect of the business I would have been more than happy to attend to the these concerns and rectify the issues. By sharing these comments on a public site following the event and not at the time when I could have dealt with the alleged issue it is unfair as this may unfairly influence future potential business. We are always happy to take any reasonable actions to enhance our guests stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
    17
    7
    3
    1
    0
See reviews for
3
18
1
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Lancaster, United Kingdom
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed March 28, 2011

Posatives, very good breakfast, comfortable beds, owner very pleasant,
Negatives, staff need more training in customer service, and cleaning

  • Stayed February 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sugar2spice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sallysofie, Owner at Strathmore Lawn East, responded to this review, April 22, 2012
Thank you for your comments. I personally check the facilities after my staff have serviced them and our business has been given a hygiene award but we are more than happy to attend to any issues that are identified to us during the stay.

It may be useful if the client could give feedback on which areas of customer service they feel need improving.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 5, 2010

I loved this guest house, everything was spot on, from the owners to the food, the bedroom and the location.
Just right.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank audrey22Lincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Shields
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 28, 2010

We were greeted with a warm and friendly reception. The room was cosy and clean with a comfortable bed, TV and tea and coffee facilities. The breakfast in the morning was excellent. I would certainly recommend it.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AngShields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Strathmore Lawn East

Property: Strathmore Lawn East
Address: 81 Galgate, Barnard Castle, England
Location: United Kingdom > England > County Durham > Barnard Castle
Amenities:
Free Parking
Hotel Style:
Ranked #7 of 20 B&Bs / Inns in Barnard Castle
Price Range (Based on Average Rates): $
Hotel Class:4 star — Strathmore Lawn East 4*
Number of rooms: 3
Reservation Options:
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Also Known As:
Strathmore Lawn East Barnard Castle, County Durham

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