A friend has just told me about a review on trip advisor regarding a venue which i visit and rave about often. At this point I would like to say I don't visit these type of sites, however on this occasion I must respond to the review sent in from a vicky w.
My Nan and I visited Norwood House when it first opened, the service was outstanding and the food was just as good. Since then I have visit at least twice a week. (my Nan is never out of the place, it has become 'the' place for her to meet up with her friends).
I've have visited at all times of the day with family, friends, I have even held a business meeting there. On all occasions, I have never experienced poor customer service.
Anyone reading the review from vicky w should not take in to account her opinion, try is yourself I am certain your view will not reflect hers. You will LOVE IT, we do and we will be going back again and again. Sorry your going to miss out vw.
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