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“Very impressed” 4 of 5 stars
Review of The Cloud Hotel

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The Cloud Hotel
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3.0 of 5 Hotel   |   Meerut Road, New Forest National Park Hampshire, Brockenhurst SO42 7TD, England   |  
Hotel amenities
Ranked #9 of 11 Hotels in Brockenhurst
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Very impressed”
4 of 5 stars Reviewed October 14, 2012

Stayed at The Cloud for one night as was in Brockenhurst for a conference with work.

By far the best feature here is the the team who work here = fantastic!!

A lovely warm, friendly welcome. My room wasnt ready when i arrived, I wasnt expecting it to be as it was 9am! So i was taken to a quiet lounge and served a complimentary pot of coffee while I waited.

I was escorted to my room and had it explained to me, it was a good size and had everything I needed - they even asked if i wanted fresh milk for tea or coffee. My only suggestion would be to have duvet's and not blankets, but the bed was comfortable, I slept very well.

Breakfast was very good quality and there was plenty of choice. Plated cooked instead of buffet, which I prefer. Again, it was the people who made it such a nice experience. I stay in a lot of big, international branded hotels because of my job and I think you just get used to cold, bland service at breakfast. But at The Cloud it was genuine and enthusiastic - a great way to start the day!

On check out, I was given a little bottle of water and a short bread biscuit to see me on my way. Such a simple thing, but what a difference it makes. Spent the rest of the day bragging to the other 100+ conference delegates who were staying at more expensive hotels with more stars in their quality ratings! They were very jealous and no one could say they had recieved similar service!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PaulS1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    145
    34
    18
    5
    8
See reviews for
39
100
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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
London
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 25, 2012

This hotel is very good at what it does, but it is definitely aimed at an older clientele (the average age in the hotel took a fair dent when we walked in the door) and it's important to realise this. The above rating is for us, if this hotel suits your needs it could be a five star! Clearly they have a lot of dedicated repeat business but The Cloud is not suited to everyone.

First the good - staff are friendly and helpful, hotel is very clean and well kept, nice garden, lots of living room space in the main section with comfy chairs and a no phones policy (yay!) Good breakfast (although stops at 9.30am so no lie ins!) and the mattress is comfortable but blanket and sheets instead of duvet.

You will most appreciate this hotel if you want to sit in the gardens and classically furnished lounge areas in the main section with dignified older guests, eating a civilised dinner to quiet classical music before retiring early to bed. For those people it looked like a home away from home - Lots of care and attention has been put into the needs of older travelers, little touches like the decor, trouser presses, shower-mats and extra handrails at the top of stairs.

If you're looking for a place to crash out at the end of the day and have a nice lie in in the morning with a decent sized room and a late breakfast, you probably won't get good value for money.

We paid £140 per night for a front facing rather small double with a tiny attached bathroom. Poor noise insulation between rooms but it's unlikely the other guests will make much of a disturbance. Pretty much the only room available in town when we went and while it was worth it to visit Brockenhurst on our one free weekend but for us it was staggeringly expensive for such a small room. Not worth it even to see wild horses out your window in the morning. We've stayed in much better places for half the price I'm afraid :(

That said, many of the negative reviews here sound a bit petty and don't quite ring true with us. I doubt the staff are ever rude and the road outside is definitely not noisy and not an issue if you're coming from London. For us, it just didn't quite suit our requirements (30 yr old couple)

Understand what sort of traveler you are and hopefully this review will help you decide whether The Cloud is for you!

Room Tip: Our front facing room was very small and expensive. If you can get a cheaper more spacious room that...
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank MisterMooLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Level Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed September 24, 2012 via mobile

We stayed here for three nights for a family celebration and loved it.
The location is ideal for exploring the new forest and only a 10 minute walk to brockenhurst.
There is a loyal customer base and you can see why.
The owner and all the staff are very friendly and the hotel serves traditional quality food and is very warm, clean relaxing and comfortable.
Every need is catered for.
There are three separate intimate lounge areas with comortable chairs plus the conservatory and here you can order a pre dinner drink whilst making your dinner choice before being led to your table.
There is a wide choice of wines , cocktails and beers that are reasonably priced.
There are plenty of choices for each dinner course which changes daily , but you must have a ' whim wham ' desert , which we have never had anywhere before.
There are lots of nice touches like free tea and coffee on arrival and biscuits and water for your journey home.
For birthday celebrations a small box of chocolates and a card are presented.

Stayed September 2012, traveled with family
Helpful?
1 Thank skilegend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed September 23, 2012

was here due to work,so was staying here bed,breakfast,and dinner.lovely hotel,parking outside the hotel,and i had a 10 metre coach!!!they always made space for me.good sitting rooms,with comfy sofas,and armchairs. breakfast great,super dinners,yummy puddings.(try the whim wham) fab.rooms,clean, lovely and homely.room 24 was ok,bathroom narrow,2nd week room 7,again lovely room,above the kitchen,but not a problem staff,excellent!!!big thanks to ,albert,sue,lucy,tony,robert,mandie,syvilana,heather,and lovely bridget.had dealings with all these people,and they all were great.would i stay here if i had to pay the bill myself?absolutely..if you want a few days relaxing.this is the place!!!!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cas j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felpham
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 15, 2012

We had a four night stay at The Cloud and loved every minute.
It is one of those hotels that has high standards of service, comfort and food.
In addition, the staff go out of their way to ensure you enjoy your stay which makes this hotel stand out from some others.
In the evening you can relax in one of three lounges whilst perusing the menu and having a pre dinner drink.
Your dinner selection is taken and they then collect you once your table and food is ready. Very civilised.
We found the food excellent as did our friends who joined us one evening. There is also a great selection at breakfast which sets you up for the day.
The location of The Cloud makes for a relaxing environment and we look forward to returning for more pampering.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mcall43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed August 26, 2012

I booked The Cloud Hotel for two nights stay August 2012, the hotel is in a lovely area where the New Forest Ponies really do wander about at the front of the hotel. The staff were all very friendly and welcoming, the room was very comfortable, The food in the restaurant was excellent, as was the service. I enjoyed the small lounges, much more friendly and relaxing.
The location was perfect, a 10 minute walk to the village with easy access to the tour bus, trains and bikes to be able to visit other areas in The New Forest.

Stayed August 2012, traveled solo
Helpful?
Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tillergirl, Owner at The Cloud Hotel, responded to this review, August 27, 2012
I'm delighted to know you enjoyed your stay at the Cloud Hotel and I appreciate you taking the time to give us your feedback. We take all our feedback very seriously but of course much prefer it when we know a customer has enjoyed their stay with us and enjoyed exploring the surrounding area. We hope to have the pleasure of welcoming you back to the beautiful New Forest National Park again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 22, 2012

We have just returned from another fantastic family holiday at The Cloud. Second visits rarely have the same impact as the first, but this hotel never ceases to impress. Standards were equally as high and such as the breakfasts seemed even better this time around. Dinners were as impressive with an excellent choice of perfectly cooked dishes each evening. We had a different room that was spacious, light and comfortable, with pretty views that often included grazing wild ponies.

The staff are what really makes this hotel so special. They are extremely friendly, very helpful and genuinely want to make your stay as pleasurable as possible. My wife left her toothbrush charger in the room and we received a call on our journey home, to ask if we would like it returned to us in the post. How many hotels take the trouble to do that!

The Cloud is perfectly located to explore the New Forest area and beyond. I'd strongly advise hiring bikes that are available at the nearby Brockenhurst village (we used Cyclexperience who were great with maps, advice etc) and explore the miles of easy to ride trails through the beautiful forest.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Paulo070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tillergirl, Owner at The Cloud Hotel, responded to this review, August 26, 2012
Thank you so much for giving us such a fantastic review. Positive feedback makes my staff feel valued and is a reward for all their hard work and loyalty. At the Cloud we aim to exceed our customer's expectations by delivering first class service and creating a relaxing atmosphere where they can unwind and relax. I look forward to welcoming you all back to the hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cloud Hotel

Property: The Cloud Hotel
Address: Meerut Road, New Forest National Park Hampshire, Brockenhurst SO42 7TD, England
Location: United Kingdom > England > Hampshire > New Forest National Park Hampshire > Brockenhurst
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Best Value Hotel in Brockenhurst
#4 Family Hotel in Brockenhurst
#4 Romantic Hotel in Brockenhurst
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cloud Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests. ... more   less 
Also Known As:
Cloud Hotel Brockenhurst
The Cloud Hotel Brockenhurst, New Forest National Park Hampshire

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