Stayed at The Cloud for one night as was in Brockenhurst for a conference with work.
By far the best feature here is the the team who work here = fantastic!!
A lovely warm, friendly welcome. My room wasnt ready when i arrived, I wasnt expecting it to be as it was 9am! So i was taken to a quiet lounge and served a complimentary pot of coffee while I waited.
I was escorted to my room and had it explained to me, it was a good size and had everything I needed - they even asked if i wanted fresh milk for tea or coffee. My only suggestion would be to have duvet's and not blankets, but the bed was comfortable, I slept very well.
Breakfast was very good quality and there was plenty of choice. Plated cooked instead of buffet, which I prefer. Again, it was the people who made it such a nice experience. I stay in a lot of big, international branded hotels because of my job and I think you just get used to cold, bland service at breakfast. But at The Cloud it was genuine and enthusiastic - a great way to start the day!
On check out, I was given a little bottle of water and a short bread biscuit to see me on my way. Such a simple thing, but what a difference it makes. Spent the rest of the day bragging to the other 100+ conference delegates who were staying at more expensive hotels with more stars in their quality ratings! They were very jealous and no one could say they had recieved similar service!!
- Official Description (provided by the hotel):
- The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests. ... more less
- Also Known As:
- Cloud Hotel Brockenhurst
- The Cloud Hotel Brockenhurst, New Forest National Park Hampshire