We stayed on a Monday night on a DB&B break for my husbands birthday. We checked in to an Knightwood Garden Room. It hadn't been cleaned properly at all. Stray hairs on a chair. Bathroom floor hadn't been cleaned and the basin was chipped. Everything covered in dust. We rang reception immediately to complain. No problem within 5 minutes we had been upgraded to an Oakwood Road, which was lovely and given a complimentary bottle of Champagne as an apology. I was very impressed how this was dealt with.
After this our stay was perfect. Lunch in Blaireau French Bistro was delicious, and Dinner in the evening was excellent. Great selection for Breakfast. Couldn't fault the food.
Spa was very relaxing. Especially loved how the pool was gentle on your skin and eyes. Didn't seem to be strongly chlorinated.
Staff were very friendly, helpful and professional. Would say some rooms could do with a make over, as they are looking a bit tired. Otherwise we had a very relaxing time and would definitely stay again.
- Official Description (provided by the hotel):
- Careys Manor Hotel and Senspa is a luxury 4 star spa hotel set in the heart of the beautiful New Forest. This highly commended hotel has been voted Hotel Spa of the Year by the British Beauty Awards and awarded Gold by the Green Business Tourism Scheme. With three restaurants, there is plenty to choose from - whether you prefer fine dining in our Cambium restaurant, a relaxed atmosphere in Blaireaus French Bistro or want to enjoy authentic Thai cuisine in the Zen Garden Restaurant. ... more less
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- Also Known As:
- Careys Manor Hotel And Senspa
- Careys Manor Hotel & Sen Brockenhurst
- Careys Manor Hotel & SenSpa Brockenhurst, New Forest National Park Hampshire
- Careys Manor Spa Senspa
- Careys Hotel Manor
- Careys Manor Brockenhurst