We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cold Rooms worse than poor breakfast”
Review of Forest Park Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Forest Park Hotel
Ranked #10 of 10 Hotels in Brockenhurst
Reviewed February 13, 2013

We stayed in two adjoining rooms 21 and 22 on a Friday & Saturday night in February to attend a wedding in another hotel up the road (Rhinefield) (where they were charging £110 per night more than Forest Park for a room as a special deal for the wedding guests) We had got a good deal on a comparison website and only paid £49 per room for Forest Park, so saved 440 over staying up the road.

Check in was smooth, staff very helpful
The hotel is very tired and could do with a lick of paint, re grouting in bathrooms and damp patches on ceilings dealt with and painted over at the very least. However, the rooms were spotlessly clean.
Our two rooms were quite large with a view over the back gardens.

Room 22 was lovely and warm, having both a working radiator and a second wall mounted electric radiator.

Room 21 was cold, the radiator didn't work and there was a little plug in fan heater as the only source of heat. Despite turning the rad valve to every setting, still no heat came through.

However we left the interconnecting door open and turned the heat right up in 22 which went someway to heating room 21


The fun started at Breakfast on the first morning. We went downstairs and were seated by one of the young waitresses. We were provided with tea and coffee and we picked some cereal and fruit juice. There were no croissants, just toast no Jam or marmalade, (just an empty jar to fool everyone). Apparently they had run out of both and there wasn't any more in the kitchens.

We placed our orders for the hot full English.

After about 45 minutes we were eventually served.

The plates were stone cold.

By the time I had returned with my toast (which is one of the self service toasters) approx 1 minute had passed.

The sausage was burnt and cold
saute potatoes burnt and cold
bacon cold
beans cold
poached egg lukewarm and going cold very quickly on the cold plate

The rest of my party had already started their breakfasts, but agreed that they were also cold and not very pleasant.

The two young waitress's were having to deal with irate hungry guests and food was just not being served. When it was it was cold or lukewarm at best.

There must have been a serious problem in the kitchen, as people were waiting over an hour for a cold, burnt full English on a cold plate. The two girls were doing their best and it wasn't their fault, but it was clear to see that something was very wrong.

I didn't eat my breakfast, and most of my other party left theirs partly eaten.

We then went off to the wedding and returned after midnight. The hotel was locked and had to ring the night bell. We then rang the telephone number on the front door and the very cheerfull night porter arrived to let us in.

The rooms had been cleaned, tea and coffee replenished, clean towels left as you would expect

After a nights sleep we were dreading the morning breakfast. We even googled local cafe's and found a couple in Brockenhurst so that we were prepared. As we had only paid £24 per person for B&B we thought that we would grab a coffee and toast, then if the breakfast was still cold/ inedible with the kitchen crisis we would try out the local cafe for our food.

I can only imagine that the previous chef had been sacked overnight.

What a transformation.

There was a fresh home cooked loaf of bread availlable, which was delicious.

Full jars of Jam and Marmalade

Hot breakfast on hot plates was served in under 10 minutes from the time of ordering.

The breakfast was really quite nice.

I have left a poor score of only one star due to the experience on the first morning. If both breakfast experiences had been like the second morning, I would have scored a 3.

If you want a cheap comfortable hotel, this is ok, but don't pay too much.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Horshamrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (623)
Traveler rating
Traveler type
Time of year
Language

427 - 433 of 623 reviews

Reviewed February 12, 2013

We paid extra for a 'premier' room. Room 27 was shabby and cold (the radiator was not working), the plumbing was noisy, and we could hear the TV from the room next door (through a connecting fire door) as if we were sitting with them! After numerous trips to reception we were given a fan heater and told that the manager would come to look at the radiator when she arrived at 6.15-6.30pm. At 7.00pm another visit to reception found the manager apparently surprised that she was scheduled to visit room 27. She could not sort out the radiator and said that there would be no other room, to which we could move, until the next day. A 'complimentary' bottle of wine was offered by way of recompense. At breakfast the next day our tea and coffee did not arrive, nor did anyone to take our order. When we did speak to the same waiter, who took our original drinks order, and asked if we could order something to eat he said that he did not have his note pad with him! We packed our bags after breakfast and they were duly moved to a new room (18); much less shabby that room 27, but both apparently 'premier'. Service at breakfast was better the next day, but then there were only about 15 guests in total. During the evening a power failure in room 18 meant re-packing our bags and another change, to room 22, for our third night. On checking that we had all our belongings before we left in the morning, we found that we had mislaid a laptop in all the coming and going. A search of rooms 27, 18, and 22 proved fruitless as did a call to 'housekeeping'. We were just considering our options wrt an insurance claim when the manager discovered that the computer had been in reception all the time! The 'complimentary' bottle of wine appeared on our bill, and a paltry £8 was refunded for the rest of the far from restful break that we had experienced. Needless to say we will not be returning to the Forest Park Hotel, and you visit at your own risk!

Room Tip: Room 22 was the best one we stayed in. Avoid 27.
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Stayed here on 9th feb for one night 2 adults 2 children hotel is in nice location and I'm sure in the summer the surroundings look stunning ,staff pleasant but did have to ask 3 times to get a cot for my son .we had a family room which was a good size main room with 2 beds chairs tv etc 2nd room with double bed ,big bathroom the room was clean but could do with a makeover , we was b+b ,breakfast was good a nice selection of cereals toast etc and cooked full English which was lovely , overall the hotel does needs a referb but if it was re done then you wouldn't be paying the same prices that they charge at the moment as I would say its good value for money and I would return .

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Bish230880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

Stayed at this hotel for a 2 night break, and first impressions were good. I found the reception staff pleasant and helpful, and the service was quick. The room was comfortable and served its purpose. We did not eat at the hotel in the evenings preferring to walk 10 minutes into the town, but found the breakfast to be plentiful and the service ok. Next door to the hotel within the same grounds there is a riding stables, called the forest park riding stables, for those that are that way inclined I would highly recommend doing an hour hack into the forest opposite the hotel.
Our only criticism is in the bar, on the one occasion we did use it the member of staff behind the bar had both limited English and knowledge of the drinks she was actually serving.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anne1983_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

We took advantage of a £99 voucher which was for 2 nights plus breakfast. We arrived early and found a room all ready for us - unfortunately it was a double and we had booked a Twin - so after a visit down to a very friendly Receptionist they gave us another room which was about 50% larger that the Double, had 3 Armchairs and plenty of space for everything. The Radiator was not operating but there was a fan heater in the wardrobe which kept us warm. The grouting in the Bathroom could do with some whitening -The room overlooked a somewhat soggy garden, but that was'nt really the Hotels fault. The Dining room was shut on our first evening and as we didn't want to go out, I asked in a lovely wooden-bveamed bar, if they could make us a sandwich or something similar and - oh joy!! they produced a very welcome all-day breakfast. The one complaint I have about this (and many other) Hotel is the lighting. Both my Husband and I - being very elderly!! - like to sit and read in the evenings - especially sitting in bed. The new "better-for-the-environment" bulbs are just not good enough especially the way a lot of bed-side lamps are situated - so take a book with large printing
The staff were all very friendly and helpful and I would happily have stayed longer

Room Tip: There is no lift!
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 22oap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

Fabulous location, but... the hotel is in need of some TLC. Carpets are threadbare, bathroom and towels were shabby, bed was rock hard and extremely uncomfortable.
Breakfast was plentiful, but had obviously been sitting on a hotplate for some time. I like my bacon crispy, but not so much that I lose teeth when eating it.
Staff were friendly and helpful, but not particularly attentive, particularly in the restaurant where you could be waiting for quite some time to be seated.

Having said all that, there were some positives. With a special offer voucher, it was good value. The room was a good size and warm, and I'm sure the grounds would be lovely in the summer, the bar prices were very reasonable and the real ale was very well kept.

We enjoyed our trip to the New Forest, but wouldn't stay at the Forest Park Hotel again, nor would we recommend it.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JMEG2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

We stayed at the Forest Park Hotel for 1 night for a friend's wedding, and wouldn't have wanted to stay any longer! The hotel is in a lovely location but is very old fashioned and shabby.

As we started getting ready we realised there was no hot water so had to change rooms, staff weren't particularly apologetic. There were squashed flies in the roller blinds and the shower in the second room, whilst hot, had very little pressure. The bed was very hard, although the room was warm and had a nice view. There was also a fire exit door in the room which worried me slightly in terms of security!

Breakfast was OK, I ordered scrambled eggs which came with a lot of pepper so I left it - personal preference maybe. Options were limited, particularly in terms of continental options. We didn't try dinner.

Overall we were disappointed with what we got for £60 for a night. We both felt with a big refurb it could be a lovely hotel.

Room Tip: Rooms at the front don't have double glazing and are cold!
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Emsy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Brockenhurst
0.5 mi away
Cottage Lodge Hotel
Cottage Lodge Hotel
#1 of 10 in Brockenhurst
1,117 reviews
3.5 mi away
The Crown Manor House Hotel
4.2 mi away
Beaulieu Hotel
Beaulieu Hotel
#2 of 2 in Beaulieu
841 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Balmer Lawn
Balmer Lawn
#4 of 10 in Brockenhurst
1,703 reviews
5.1 mi away
Burley Manor
Burley Manor
#1 of 2 in Burley
427 reviews
3.1 mi away
Passford House
Passford House
#3 of 7 in Lymington
764 reviews
Show Prices
Show Prices
Show Prices

Been to Forest Park Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Forest Park Hotel

Address: Rhinefield Road, New Forest National Park Hampshire, Brockenhurst SO42 7ZG, England
Location: United Kingdom > England > Hampshire > New Forest National Park Hampshire > Brockenhurst
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 10 Hotels in Brockenhurst
Price Range: $65 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Forest Park Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
An independently owned hotel, which is perfectly located within the heart of the New Forest and only a very short stroll from Brockenhurst Village. Built originally in the late 19th century to serve as a vicarage, our sprawling mock tudor hotel is being retouched with a tasteful blend of contemporary and traditional style to complement the impressive building and its outstanding location.The New Forest is a haven for walkers and cyclists, many of whom manage glimpses of fast-vanishing deer, wild ponies and wandering cattle or catch the soft sounds of the elusive New Forest cicada.We offer guests an English countryside getaway with helpful and considerate service, tranquil gardens, exquisite locally sourced food, including a truly great Sunday Lunch, combined with a real sense of relaxation. We would be delighted to welcome you to our hotel in the New Forest where our animal friendly staff will ensure your 'best friend' is treated as well as you are. With excellent links to the A35, the Forest Park Hotel is the perfect location for a romantic retreat, leisure activity, corporate event or business travel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Priceline, Orbitz and TripOnline SA so you can book your Forest Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Forest Park Brockenhurst
Hotel Forest Park
Forest Park Hotel Brockenhurst, New Forest National Park Hampshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing