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“A good kids holiday but could have been better”

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Widemouth Bay Caravan Park
Ranked #23 of 35 Specialty Lodging in Bude
Reviewed November 1, 2013

After a 5 hour trip we were very excited about arriving on our first family holiday. Reception staff were welcoming and gave the basic information needed.
Getting into the caravan it was very spacious we went for a poppy gold which we would recommend only fault which was a BIG FAULT was once of the bathrooms (single toilet and sink) had 10-15 fly's buzzing around the ceiling.
Since this was our first holiday fault on my part didn't realise we needed to bring our own washing up liquid and sponges luckily their was a shop on site... HOWEVER this shop had nearly no basic shopping I understand it was near end of season but we shouldn't just be left with reduced to clear out of date chocolate bars that and cigarettes so if you lived on them then great if not you are pretty stuck.
The club house was pretty good for the kids unfortunately for us we only realised on the last of 4 days that they did a Foxy club for them in the morning as well as afternoon which was a shame. Another annoyance with this was the lack of info on pumpkin carving as the kids were so excited it hadn't been mentioned in the info email that pumpkins weren't provided since the caravan park being VERY secluded getting hold of a pumpkin running up the Halloween was impossible gutted that our kids missed out. Cant fault the entertainment we only stayed up until 9 to get the kids back to bed but the bingo prizes where very good better then expected the family quiz was challenging but still worth a shot.
The Swimming pool the pool was basic but was fine for an afternoon splash around. The lack of changing rooms was a big issue for us though their was 1 very small ( enough for two people at a push) changing room serious lack of cleanliness in their so much so we were reduced to running in the cold back to our caravan.
The Food we did cook our own food for the majority of the holiday but on the last night treated ourselves to the chefs corner very disappointed we ordered 2 children meals and 2 adults 1 adult meal came out completely wrong I don't know how you can muddle up a cheeseburger and quarter of a chicken but apparently you can as it was busy we didn't mention it and my partner ate it I had a chicken burger couldn't fault it until... 3 hours later and I was violently sick.
I know I have pointed out a few negatives although we wouldn't go back again we did have a good first holiday and the kids didn't notice any of these faults they loved it I just found it too expensive for a VERY basic holiday park.

  • Stayed: October 2013, traveled with family
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1  Thank Samanthasophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at Widemouth Bay Caravan Park, responded to this reviewResponded November 10, 2013

Thank you very much for taking the time to share your experience at our holiday park. We certainly do not ignore any constructive criticism and perhaps there are some areas that could be improved in the interest of future guests.

Your comments have been passed on to all departments and we really hope that you will visit us again in the near future

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453 - 459 of 606 reviews

Reviewed October 28, 2013

We stayed at Widemouth Bay over the half term and were impressed with the park and the facilities on offer. Having stayed at similar sites in the past I have to say this was the best kids entertainment so far - party games, disco for the early part of every evening. Loads to keep the little ones amused - and they made a special fuss of my daughter who celebrated her birthday during our stay!
Widemouth Bay is an ideal base to explore the north Cornwall area - we took trips out to Boscastle, Tintagel, Clovelly, Crackington Haven and Newquay - all within easy driving distance.
The accommodation was basic but then we chose not to upgrade, however the beds were super comfortable! One suggestion - the gas oven/grill is awful for toasting bread (it takes ages), so surely it would be more energy efficient to provide toasters in all the units? Other than that, we really can't fault our stay. Thank you to all the staff.

  • Stayed: October 2013, traveled with family
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Thank S0phie2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at Widemouth Bay Caravan Park, responded to this reviewResponded November 1, 2013

Thank you very much for leaving us such a fantastic 5 star review, we really appreciate it. Your comments have been passed on to all departments.

Once again our entertainments team have been singled out for extra praise and there is no doubt that they deserve it. They are all doing a brilliant job this year and work extremely hard to ensure everyone has a great holiday.

We are very lucky with the location of our park in such a beautiful part of Cornwall and we are delighted that you were able to share that experience.

Let me thank you again for taking the time to leave this lovely review and we look forward to welcoming you back to our park very soon.

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Reviewed October 28, 2013

12 of us went to stay in two caravans for a weekend in October. The online booking process was easy and the lady on the phone was very helpful when I rang to ask if the caravans could be next to each other. As this was a weekend during the school term time, we didn't expect it to be busy. There was still entertainment which the kids loved. The caravans were clean and well equipped (though I wouldn't want to be a large person in the toilet!). Swimming pool was lovely and warm although the changing area was small (would hate to think what it was like in the high season) and there were no showers. We didn't travel far to the caravan park so knew the area well and chose to eat away from the site. (Bay View Inn at Widemouth Bay is highly recommended!). Overall, a low cost holiday which was thoroughly enjoyed by all.

  • Stayed: October 2013, traveled with family
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Thank sarahhux207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at Widemouth Bay Caravan Park, responded to this reviewResponded November 1, 2013

What a wonderful review, thank you, we really appreciate it.

Your praise will mean so much to the management and staff at the park. They all work extremely hard to make everyone’s stay enjoyable.

We hope to welcome you again very soon.

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Reviewed October 23, 2013

We are a family of 7 so we thought a half term break would be great, little did we realise that the upgraded caravan would stink of urine and damp, it was filthy full of dead flies. We were issued air freshner on arrival so they must have known it stank at reception. The cooker didn't work properly the tv didn't if it rained either. When we complained john fowler staff were unhelpful and generally rude they had £400 of our cash for this dump they were not prepared to refund any of it. They said they could move us to another dirty caravan but we were not happy. Do not under any circumstance bring your children here it's revolting and don't waste your hard earned cash.

  • Stayed: October 2013
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5  Thank Sizzlebang80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at Widemouth Bay Caravan Park, responded to this reviewResponded October 25, 2013

Obviously, I have been able to identifiy the writers of this review from its content and I feel sure that they would not want me to publicly declare precisely what happened during their stay.

For a true account of how our staff deal with problems, please read the review entitled "Staff make this site worth a visit".

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Reviewed October 20, 2013

just got back from a weeks holiday at bude park it was a quiet week before the half term rush caravan was primula gold very good clean everything worked site was very clean with workers cleaning /grass cutting etc all week. clubhouse a good size and spotless clean .had six john fowler holidays and this is another 5/5 well done to all the staff at bude

Room Tip: always book gold accomodation
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  • Stayed: October 2013, traveled as a couple
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Thank garth p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at Widemouth Bay Caravan Park, responded to this reviewResponded October 23, 2013

Thank you for taking the time to leave your fantastic feedback; it’s always a pleasure receiving such positive comments.

We do take great pride in cleaning all grades of accommodation to a very high standard and it’s brilliant that this isn’t going unnoticed. All comments will be passed on to our Housekeeper and the cleaning team.

Our returning customers are so important to us and regularly make up 50% of our visitors and we look forward to welcoming you again very soon.

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Reviewed October 9, 2013

we used this place for a weekend break entertaintment was rubbish mostly for kids
food you can't get till 6pm so take your own and is expensive so is the supermarket

caravans are clean all what you want

swimming pool is warm very old green mould round the outside of the edge changing rooms are dirty and wet very small just enough for 2 people
staff are polite but not helpful if you complain about things just shrug it off

  • Stayed: September 2013, traveled as a couple
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Thank alan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at Widemouth Bay Caravan Park, responded to this reviewResponded October 23, 2013

We have just discovered your review – it was incorrectly posted to the non-existent JOHN FOWLER BUDE HOLIDAY PARK – hence the reason for the delay in responding.

Thank you very much for taking the time to share your experience at our holiday park. We certainly do not ignore any constructive criticism and perhaps there are some areas that could be improved in the interest of future guests.

With regard to the catering, we find that there is very little demand during the day - most people are off site. Entertainment is a very personal thing and doesn't suit everyone but thankfully most people enjoy what we offer.

It is interesting to read what you say about the staff - when the previous reviewer has said "If not happy with anything, tell the staff instantly and they will bend over backwards to help."

Despite the above, I have to assume you had a good time because you gave us an overall score of 3 stars - thank you.

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Reviewed October 2, 2013

From the minute we arrived the staff could not do more to please,and this continued day or night throughout our stay.Lovely pool,clean dry caravan and a wonderful location.Widemouth bay itself is a stunning beach,surf and rockpool area full of life(the sea kind).Well worth a visit and we will return.

Room Tip: If not happy with anything,tell staff instantly and they will bend over backwards to help and rectif...
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  • Stayed: September 2013, traveled as a couple
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Thank sue s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnFowlerHolidays, Guest Relations Manager at Widemouth Bay Caravan Park, responded to this reviewResponded October 5, 2013

Thank you for taking the time to write such a fantastic review. We are thrilled to hear how much you enjoyed your stay and how helpful and friendly the staff were.

We pride ourselves on our family feel at John Fowler Holidays, and are delighted to have such loyal customers as yourselves.

We look forward to welcoming you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Widemouth Bay Caravan Park

Address: Marine Drive | Widemouth Bay, Bude EX23 0DF, England
Location: United Kingdom > England > Cornwall > Bude-Stratton > Bude
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 35 Specialty Lodging in Bude
Price Range: $18 - $1,448 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Widemouth Bay Caravan Park 3*
Number of rooms: 200
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Also Known As:
Widemouth Bay Caravan Park Hotel Bude
Widemouth Bay Caravan Park Bude, Cornwall

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