We went here to celebrate a birthday.
Our pre-lunch drinks service was superb and the lovely lounge we were seated was extremely comfortable and relaxed....almost too comfortable!
Lunch itself was delicious but was not without its problems:
(i) the vegetables that were to be served with the two ladies main course were served to the gents leaving the ladies plates looking rather empty! The staff rectifed this by providing additional vegetables, however, as these were freshly cooked - we had a wait of 15 minutes.
(ii) our table in the dining room was situated in the dining room doorway - an external door was continually opening sending a cold draft onto our table. The staff within the dining room tried their best to keep closing it but, staff from other parts of the building were continually in/out of the external door and for whatever reason did not think it was necessary to close the door behind them. It was so cold, that if offered this table again I would without hesitation decline the table and return home.
(iii) to end our meal we asked for coffee in the lounge area. We were informed that this wasn't possible due to afternoon tea being served there and we could have coffee at our dining table. I'm afraid the draughty table situation was the deciding factor that we would head home. Upon leaving I looked in the lounge area - this was completely empty. It was very disappointing that staff were unprepared to check availability!
(iv) A charge of £1 per person is automatically added to the bill for the hotel to pass on to their Charity!
Would I return? Yes but not in a hurry.
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