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“Could be really very good, but misses all the details” 3 of 5 bubbles
Review of Park Restaurant at Lucknam Park Hotel

Park Restaurant at Lucknam Park Hotel
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Ranked #21 of 107 Restaurants in Chippenham
Certificate of Excellence
Price range: $81 - $94
Cuisines: British
More restaurant details
Restaurant details
Good for: Romantic, Special occasions
Dining options: Lunch, Breakfast, Dinner, Full Bar, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Valet Parking, Validated Parking, Waitstaff, Wheelchair Accessible
Description: Park Restaurant, part of the Lucknam Park Hotel in Wiltshire, is a timelessly elegant Michelin-starred affair. Located in a listed Palladian mansion, the restaurant resides in the stately home’s original ballroom. With magnificent chandeliers and Venetian mirrors, the restaurant has a grand view overlooking 500 acres of parkland and a mile-long drive lined with beech and lime trees. The menu, overseen by Head Chef Hywel Jones, makes use of the finest local and organic produce, as well as the hotel’s herb garden. Our favourite dishes include the pot roast of Roundway Hill pork belly with pan-fried foie gras, caramelised apples, baby leeks, girolles and sauce aux espices; and the pan roast Scottish diver scallops with tomato tatin, aubergine puree and aged balsamic dressing.
London, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Could be really very good, but misses all the details”
3 of 5 bubbles Reviewed December 29, 2012

We went to Lucknam Park for a double Birthday meal, and had a really nice time. The dining room was presented excellently and the food is what you'd expect from a single starred restaurant. The badly managed staff unfortunately let it down.

I'm writing this review for feedback to the restaurant on all the little things that were not quite right.


Staff and service
--------

- We were told that they could 'squeeze us in' on a Thursday evening, to arrive to a nearly empty restaurant. We were on a round table on the other side of the room to the other four or five sittings and felt the lack of atmosphere.
- There was no obvious heirachy within the staff. There was an older man who we first thought was the maitre d, but later didn't see much of him, and a younger man in a tuxedo took over. This mis-balance was just strange.
- At one point the waitress poured fizzy water in my half full wine glass. It's ok to make mistakes, but it should have been fixed with a fresh glass immediately, with no questions. I was asked if I'd like it to be replaced which created the difficult situation. This wasn't later resolved by the maitre d, and there were no omissions on the bill.
- We had the wine flight, and the sommelier at one point served us two glasses of wine with one course (a white and a red) because he 'was taking a break'. Unbelievable!
- We were half way through the explanation of the cheeses, when the man in the tuxedo came over and took over. If the first waiter wasn't capable, then he shouldn't have started.
- We chose to have coffee in the sitting room, and were walked through to the only room without a fire on, where a waitress spent her time puffing up the other sofas for the next day's guests.
- We said our goodbyes to around five staff at the exit, and none offered to help us with umbrellas into the taxi.


Food
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- The food was presented differently to each guest. Some were mirrored, with the meat on different sides. Some had varying sized garnishes.. It was all just a bit random for a michelin starred restaurant.
- Desert was a fruit sorbet, served mid December. It was totally out of place.

  • Visited December 2012
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank TimLdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

Visitor rating
    87
    28
    10
    6
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
London
Level Contributor
132 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 145 helpful votes
“If you want a memorable occasion, this is probably Wiltshire's best”
4 of 5 bubbles Reviewed December 23, 2012

They do look after you well here. Driving down the double-lined beech avenue is always a pleasure, and the ‘country house weekend’ feel is carried through as well is it can be given that this is a commercial hotel. It never feels crowded, although I was told the hotel is fully booked.

Pre-dinner drinks in the drawing room came with some amusing amuse-bouches, and the sommelier was excellent, describing the two choices I was considering well, passionately, without pomposity and accurately. You would do well to take his advice.

The food is very good. I don’t find It sensational but the flavours are very well judged and the execution excellent. All the details are well attended to also, with lovely breads, more offerts du chef etc.

The service is if anything a little over-attentive – I think our table must have been visited about twenty times in the course of the meal, but rather that than empty glasses, and they do it unobtrusively.

Coffee taken in the drawing room (the library is also lovely) is a pleasure and the petit fours excellent.

Interestingly when we booked we were told they could only offer 6:30 for 7:00pm which we accepted. We were the first into the restaurant and others arrived at about fifteen minute intervals. For me this actually shows a lot of attention to detail since staggered arrivals means staggered cooking and the kitchen standards can be maintained.

At £70 for three courses, £6 for coffee plus drinks and a decent bottle of wine (they start in the £30s but to do justice to the food you really need to spend more) then finally some well-deserved service this is not a cheap venue and will not suit everyone.

Personally I think they get the balance of attentiveness and friendliness just right. These buildings and grounds are a huge job to maintain along with the size of the staff required and in a place like this you are buying into the whole package, not just the food.

  • Visited December 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Jandelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Perfection!!”
5 of 5 bubbles Reviewed December 11, 2012 via mobile

Lovely food, fantastic wine matches and the sommelier has his work cut out with our food choices! Unobtrusive professional service. Even my dining partner who has eaten in some of the best restaurants could not find fault! Hope to return soon.

    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Amyj81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth UK
Level Contributor
65 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Afternoon Tea at Lucknam Park Hotel”
5 of 5 bubbles Reviewed November 25, 2012

A perfect afternoon tea.
The whole experience is a real treat:the entrance into the grounds through the wrought iron gates via the long tree-lined drive; the deer running across the road; the gorgeous sitting room; wonderful champagne and cakes; and the attentive staff.
My friend - who was much in need of something special - had a lovely afternoon.
I did too.
Recommended.

  • Visited November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank PacificDiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bath
Level Contributor
96 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“FABULOUS DINING EXPERIENCE”
5 of 5 bubbles Reviewed November 6, 2012

Went here for Sunday Lunch - WOW! What a lovely warm welcoming place to have Sunday Lunch.Lots of lovely comfy sofas to enjoy a pre-lunch drink. The staff were amazing, couldn't do enough for you, always on hand but never intrusive. The food and surroundings w.ere just perfect. Forgot what it was to have service like this and I can not wait to go again

  • Visited October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank lovetotravelBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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