The Angel Hotel is local to us, we sometimes go there for lunch when we’re shopping in town and have always been quite happy with the service and the food (the coffee could be better mind). The waiter/waitress staff are usually very helpful and friendly.
However this weekend things appear to have changed somewhat. Although the waitresses were as always, friendly and attentive, the food (soup, and sandwiches) was bland and totally without seasoning, the portions have decreased, and the prices have increased since our last visit. But worst of all, we witnessed some shocking customer interaction with a very elderly couple sitting adjacent to us.
The suited and booted manager - I assume he was a manager since he was the only member of staff in a suit - was most unhappy that the elderly couple in question had moved away from the main entrance (which I must admit was very drafty). He berated them loudly for moving tables; he was annoyed that he would have to clean another table off for them and he made his feelings perfectly clear to everyone sitting in the lounge as he huffed and puffed from one end of the room to the other . He then walked away from the couple, taking their order away with him, totally ignoring the elderly man's questions leaving them both clearly confused and upset. We found the incident upsetting ourselves, and unprofessional in the extreme.
Needless to say, we will be taking our custom elsewhere in future. So, if you are elderly or have hearing impairments, our advice is choose a table wisely before you order and don't sit near the entrance because you will get chilly!
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- Also Known As:
- Best Western Chippenham
- Chippenham Best Western
- Best Western Plus Angel Hotel Chippenham, Wiltshire