Popped in for lunch on a wet Thursday and really wished we hadn’t bothered. On first impression, the hotel looks comfortable with a variety of seating. There is no table service so remember to take your table number before going to the bar. The bar staff were not particularly friendly (in fact, waiting at the bar felt like queuing at one of the well-known coffee chains). Although not particularly busy we must have waited 30 minutes for our food. The waitress went away (without asking if we needed more drinks) and we realised that one of the dishes was wrong. I went to the bar to return it – did get a slight apology – but no-one came to ask if I would prefer to have my dish taken away so that I could eat with my sister so consequently I had eaten mine (smoked haddock and spinach fishcakes – v. large and not particularly tasty) before the correct dish (goats cheese/mushroom tart – again lacking in flavour) arrived.
There didn’t seem to be any staff around when we finished so I went to Reception, which is adjacent to the seating area, to give some feedback and you know you are wasting your time when the receptionist looks up and says “Are you alright there” – my answer being “no, but thank you for asking”. What is wrong with a simple ‘good afternoon’? I gave my feedback but as I expected there was no offer to find a more senior member of staff. Also surprised to see a vast amount of dust on the table legs where we sat.
I would add that a couple behind us did not seem to be happy with their food – heard them say it was cold, they had to wait for cutlery and they did query the type of rice they were given.
All in all, a very disappointing experience.
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