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“Really Bad Customer Service”
Review of Top Wok

Top Wok
Ranked #121 of 159 Restaurants in Christchurch
Price range: $1 - $11
Cuisines: Asian, Chinese
Description: Top Wok is located at 141 Barrack Road, Christchurch. Established since 1994, we are the first open plan kitchen and multi times Award winning Chinese takeaway in the region. As numerous time winners of Best of the Best Award in Best Asian Food category, we pride ourselves for providing our customers high quality foods and service. We at Top Wok pride ourselves for providing our customers wide range of oriental foods. We are the first Chinese takeaway in the region to introduce meat alternative "veggie Chicken" to our vegan/vegetarian customers since 2001. "Veggie Chicken" is a meat alternative, made from soy protein or tofu and other natural ingredient. Over the years we have developed extensive range of delicious Veggie chicken dishes. All our dishes are made with authentic, fresh ingredients and where possible always locally sourced.
Restaurant details
Description: Top Wok is located at 141 Barrack Road, Christchurch. Established since 1994, we are the first open plan kitchen and multi times Award winning Chinese takeaway in the region. As numerous time winners of Best of the Best Award in Best Asian Food category, we pride ourselves for providing our customers high quality foods and service. We at Top Wok pride ourselves for providing our customers wide range of oriental foods. We are the first Chinese takeaway in the region to introduce meat alternative "veggie Chicken" to our vegan/vegetarian customers since 2001. "Veggie Chicken" is a meat alternative, made from soy protein or tofu and other natural ingredient. Over the years we have developed extensive range of delicious Veggie chicken dishes. All our dishes are made with authentic, fresh ingredients and where possible always locally sourced.
Reviewed June 1, 2013

We got a take away delivered from here last month. We love Thai curry but The Thai curry we were given was so hot we couldnt eat it as was really sickly. Hotter than a vindaloo.. As we ordered it late at night it was past there opening times to call them so we took it back the next day at the time they opened. We were sent away until the manager was available later that week. we found the staff rude and unhelpful and the customer service really bad. We were not given a refund and had to return to the take away for a second trip out of our own time to collect a very small refund for the curry itself only. It ruined the whole meal. Would not order from here again or recommend.

    • Value
    • Atmosphere
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    • Food
Thank HeatherxCos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 - 54 of 66 reviews

Reviewed May 21, 2013

I have been visiting for may year's when we are in the area we always pop in just love it, never seem to wait very long and it's always fresh and hot and as a family we gone through the menu more than once.

Thank ynotgraftalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

Quick good quality take away meals at a reasonable price. Parking is easy and there is a good choice from the menu. Food is cooked well and wrapped and packed well for easy transportation to your home. There are many take always in Christchurch but this is a place you can definitely rely on.

Thank VillamangoKohSamui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

When I first moved to Bournemouth years ago, this was the best Chinese anywhere around. Fresh food, innovative packaging solutions and prices that you didn't mind paying for. Everything used to arrive in clever boxes that looked like picnic cases with trays that kept the food hot but fresh.

Lately, what a change. They still use the same logo but the food is nowhere near as good and everything just comes in cheap plastic bags and boxes.

Mass produced, over fried, gelatinous and yuck food. Curries taste rubbery with slimy mushrooms, and the crispy chicken which used to be fresh and tasty now uses grey and boney chicken wings deep fried to within an inch of their life. The egg fried rice used to be beautifully cooked and tasty but I doubt is even made with fresh egg anymore.

There really is nothing to set this apart from other mass market Chinese take away's in the area.

Recently, they have got my wrong order twice, and I've had the misfortune to deal with a VERY rude man there who I can assume must be the manager. He has no clue about customer service, is short tempered and down right argumentative.

We won't be bothering ordering from here again and I STRONGLY suggest you don't either.

    • Value
    • Atmosphere
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    • Food
2  Thank bmthguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

We were visiting family in Christchurch and ordered a Takeaway from Top Wok as it is our favourite.
Ordering is very easy and efficient and the order was delivered within 30 mins,this was Saturday night so I thought this was very impressive.
The food was great ,I thought,it is slightly more expensive than you would expect but in my opinion well worth the premium.

1  Thank timbo1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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