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“Had been advised that it would be hot”

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Premier Inn Christchurch West Hotel
Ranked #5 of 11 Hotels in Christchurch
Certificate of Excellence
Reviewed August 7, 2014

Everyone is aware of the temperature issues in this hotel. We received a text and telephone call from the hotel a week before arriving to advise us of the issues.

Yes it was hot but with the fan provided we were OK.

We had a family room, with double and two single beds. Still leaving a good size room. Comfy beds. Had the breakfast which is good quality and very good value (particularly as two kids eat free with one adult having a cooked breakfast).

Overall a pleasant stay for one night.

  • Stayed: August 2014, traveled with family
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1  Thank jolly_gardener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil_Ballingall, Manager at Premier Inn Christchurch West Hotel, responded to this reviewResponded September 3, 2014

Thank you for the lovely comments regarding you stay at Christchurch West Premier Inn, all the team and myself are very happy you enjoyed your stay with us.

And we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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376 - 382 of 527 reviews

Reviewed August 6, 2014

They do not advertise anywhere on their site that at the moment they have no air conditioning! I stayed in this branch over a very hot week and it was awful. What made it worse was that at no point was I offered their so called "Good Night Sleep Guaranteed or your money back" policy!

  • Stayed: August 2014, traveled solo
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Thank Kate D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Christchurch West Hotel, responded to this reviewResponded August 14, 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014

They went over and beyond our expectations at this hotel. Very friendly, clean and comfortable - They made sure we were able to check in early so we could get changed for a wedding, which other hotels would not do - Give it a go!

  • Stayed: July 2014, traveled with family
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Thank Belinda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil_Ballingall, Manager at Premier Inn Christchurch West Hotel, responded to this reviewResponded September 3, 2014

Thank you for the lovely comments regarding you stay at Christchurch West Premier Inn, all the team and myself are very happy you enjoyed your stay with us.

And we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2014

We stayed here for 3 nights while attending a wedding in the local area. We were slightly disappointed when we was told on arrival the rooms didn't have air conditioning. We thought it would be fine but oh was we wrong. The room was unbearable. They'd provided a fan but we requested another one which we managed to get out of them eventually. The staff were as helpful as they could be, bringing us ice water (which melted in about 2 minuets) but there wasn't much more they could do. We found ourselves sleeping the other way around on the bed as there wasn't any plugs near the bed and the fans wouldn't reach over. There was 3 plugs in total in the room which 2 were being used by fans so luckily there was a shop close by where we could buy extra plugs from.
Not only was the heat too much to handle, but you go for a cold shower and the water doesn't get cold, which only made the situation worse. Also, when booking we're just 2 adults, we didn't specify any special needs, however they placed us in a disabled room, on the family level. So not only were we having to kneel down to brush our teeth, we had the pleasure of being stuck on the floor with screaming kids.
All in all, not a very nice stay.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
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Thank TamS90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Christchurch West Hotel, responded to this reviewResponded August 6, 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

Weather was hot and sunny during our stay- due to lack of air conditioning, we had difficulty sleeping at night despite the provided fan. we were told by the manager that the hotel would be refurbished between Ugust and January, so we expect the air conditioning to be operational if we stay there next year.


  • Stayed: July 2014, traveled with family
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Thank Cynthai A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil_Ballingall, Manager at Premier Inn Christchurch West Hotel, responded to this reviewResponded September 3, 2014

Thank you for your comments regarding your stay at Christchurch West Premier Inn,

I am very sorry that you found the room you was allocated to hot during the night,
At Christchurch west we always try to provide the best possible rooms and service we can offer, Please be assured that we are undergoing improvement works now that will make us even better,

Thank you once again. And we hope to see you again soon

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Reviewed June 28, 2014

Stayed here for one night and was disappointed. There was a note next to the tv apologising that the hotel doesn't have air conditioning. And the room was hot! No fan and a window that didn't open very much. And near a rail track so noisy when the train went past - which happily wasn't that often!
Room large and good bathroom so worth staying just not in good weather!

Stayed: June 2014, traveled on business
Thank Pauline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

This is one of the older Premier Inns and didn't have air-conditioning, which was badly needed as our room was a dormer and very warm. A fan was provided but didn't cool us enough and we had a restless night. We could feel the difference in temperature as we walked upstairs, wished we had asked for a lower room now. I thought all Premier Inns had air-con, as we had stayed in the Exeter one the previous night, partly my fault I suppose for not checking. I only mentioned to the reception staff on our way back from breakfast (which was very nice), that we hadn't slept well and within 30 mins we received an email from the manager with an apology and full refund. This is the Premier Inn Good Night Guarantee, excellent customer service without any hassle. Will definitely use them again.

Room Tip: Ask for a room lower down if the weather is hot. As the top floor is too warm due to no air-conditio...
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
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2  Thank Britsontour2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Christchurch West Hotel

Address: 22 Bailey Drive, Christchurch BH23 2BN, England
Location: United Kingdom > England > Dorset > Christchurch
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Business Hotel in Christchurch
#6 Family Hotel in Christchurch
#6 Romantic Hotel in Christchurch
Price Range: $62 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Christchurch West Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
Discover a gem of a spot, close to the wonderful Dorset World Heritage Coast, at the Premier Inn Hotel Christchurch West. A great find whether you're on the hunt for business deals or just a few days away. With a wealth of waterside treasures within minutes, you could be messing about on the river, harbour or sea. Or if you prefer the greens and great outdoors, polish your swing at Ferndown or Parley or head for the peace and quiet of the New Forest. Then, when it's time to turn in, set a course for our great restaurant and extra-comfy beds. ... more   less 
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Also Known As:
Premier Inn Christchurch West Hotel Christchurch
Premier Inn Christchurch West Hotel Dorset

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